Back

Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,131 Reviews

1,131 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

Sort by
June 23, 2018

Paul always provides me with great service! Paul Schroeder has been my "go to" service man for all of my Ford vehicles since the early 2000's. Being an outdoors man himself he knows how importa More

by Shake01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 25, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Shake01, Getting you and your F-250 reliably to the great outdoors is important! Thanks for your commitment to our dealership and know that your business is important to us. Enjoy and thank you, Mike Richardson, Service Director.

June 21, 2018

ken groseclose I have been dealing with paul Schroder at this dealership keeping my 2006 f150 on the road and also bought my wife a 2016 edge because of the above an More

by KG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 21, 2018 -

Sam Pack's Five Star Ford Lewisville responded

KG, We are lucky to have Paul and to have earned you and your wife's business. The loyalty you have given us does not go unrecognized. Thank you from Paul, myself and our team! Take Care, Mike Richardson, Service Director

June 20, 2018

Service Department is awesome. Paul Schroeder in the service department is awesome. He was able to get my truck in for recal work and gave me a loaner to drive for 24 hours while th More

by Rob5004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 21, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Rob5004, It is awesome to hear you are a satisfied customer and that Paul is doing a 5-star job. Both Paul and I are available for any of your auto repair questions at 972-221-2900. Your business is appreciated. Thank you, Mike Richardson, Service Director

June 19, 2018

Great Service as Always I have bought 5 vehicles from Lewisville 5 Star, and the service I receive is one reason why. I have been taking my current vehicle to Paul Schroe More

by paul1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 20, 2018 -

Sam Pack's Five Star Ford Lewisville responded

paul1956, Your recommendations and loyalty to Paul and our dealership are truly appreciated. We value your feedback and thank you for your continued business. Thank you for making us your auto dealer. Take Care, Mike Richardson, Service Director

June 14, 2018

Great Experience with Mustang Bought a 50th Anniversary Mustang. Zack Nixon is the caretaker. Service department is the best! Zack has been extremely helpful when I need work d More

by JimmyJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Nixon, Paul Schroeder, Charles Mayfield
Jun 15, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Jimmy, You own one heck of a Mustang! Congratulations!! Thanks for allowing our service team to care for the car. If you ever have maintenance questions stay in touch at 972-221-2900. We love being your caretaker! Take care, Mike Richardson, Service Director

June 13, 2018

Lincoln MKZ (2) flat tires Paul assist me with all of my vehicles over the past 15 years. He always makes himself available and treats me as a valued customer. I visit Paul so f More

by LincolnMKZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 13, 2018 -

Sam Pack's Five Star Ford Lewisville responded

LincolnMKZ, How awesome to hear Paul has taken such good care of you over the years. Thanks for sharing and thanks for your loyalty to our service center and dealership. We look forward to continuing servicing your car and please call us any time you have vehicle concerns. Take Care, Mike Richardson, Service Director

June 11, 2018

Refuse to go to any other service department I make the 3 hr drive from Oklahoma to Lewisville, TX just deal with Paul Shroeder, that should speak volume on how good they are. More

by Nam L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 11, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Nam, It is great to hear the service you receive from Paul and our team is worth the extra drive time. We truly appreciate your business and can not thank you enough for being a long distance customer. Safe travels, Mike Richardson, Service Director

June 11, 2018

Paul Schroeder - Best of the Best! I would not allow my husband to buy me a Lincoln until I had checked to see if I could still have Paul as service manager. I trust him and value his a More

by M. Jernigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
Jun 11, 2018 -

Sam Pack's Five Star Ford Lewisville responded

M. Jernigan, Paul sends his personal thanks for recognizing his service to you and your husband. It is an honor to have your business at our dealership. Thank you, Mike Richardson, Service Director

May 07, 2018

Sam Pack Pulled Through Shout out to the team! Dakota, John, Misty, and Justin provided are problem solvers. They collectively solved our problem without hassle. They came th More

by Cjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cartwright, Dakota Hensley, Justin Compton, Misty Moore
May 07, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Cjohnson, Providing answers and quality customer services are exactly what our team strives to offer. If any of us can further assist you with your car care needs, please do not hesitate to call us at 972-221-2900. Thank you for sharing your experience, Justin Compton, GSM

February 20, 2018

Best service group Thank you to all of the people on the service drive, especially Ron Romano. He is such a great person! I bring my Honda here every time it needs anyth More

by Keblen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2018 -

Sam Pack's Five Star Ford Lewisville responded

Keblen, thanks for trusting in our service technicians and for acknowledging Ron Romano's effort as your advisor. We are very appreciative of your continued business. Thank you, Mike Richardson, Service Manager. 972-221-2900

...
111
...