Sam Pack's Five Star Ford Lewisville - Service Center

Joe at Sam Pack's collision center is the best! Very sad when I damaged my car on Christmas Eve, I took it to Joe Filgo at Sam Pack Ford Lewisville's collision center after the holidays. He promised Very sad when I damaged my car on Christmas Eve, I took it to Joe Filgo at Sam Pack Ford Lewisville's collision center after the holidays. He promised it within eight days. I got the call three days after I took it in; it was finished. Not only was it finished, the work was done perfectly, and the car was clean and shiny inside and out. It looked and smelled like a new car again. I am so happy I took it to Joe at Sam Pack's Lewisville! It was the third time we have had a car fixed there, and Joe always comes through for us. We won't go anywhere else. More

Improvement My car was passed around between service and the body shop for a month with nothing being done. At which point, Joe Filgo took control of my car. He f My car was passed around between service and the body shop for a month with nothing being done. At which point, Joe Filgo took control of my car. He frequently apologized and did all he could to make up for the first month. He even updated me weekly. If my experience was based on the first month, I would have rated it a zero. Based solely on Joe’s effort, it would be at least a four. More

Wonderful human being I didn't purchase a car but I had a blow out in front of the dealership. Chase went above and beyond anything I could've expected and did everything i I didn't purchase a car but I had a blow out in front of the dealership. Chase went above and beyond anything I could've expected and did everything in his power to help me get back on the road again. It was a situation that caused a lot of anxiety but with the help of Chase I was back on the road again! He was very kind and helpful and excepted nothing in return. He is truly a wonderful person. More

Took my car in for check engine light Took my car into the service dept. Paul came out, asked me a couple of questions and instead of taking my car back and "fixing" it , he reset a senso Took my car into the service dept. Paul came out, asked me a couple of questions and instead of taking my car back and "fixing" it , he reset a sensor and sent me on my way no charge. Many other shops would have charged for an imaginary issue. Paul was upfront and honest.what more can you ask for in a service dept. More

Collision Center Review Joe Filgo was a pleasure to work with. He we extremely knowledgeable and worked directly with the insurance company and kept me up to date with all Joe Filgo was a pleasure to work with. He we extremely knowledgeable and worked directly with the insurance company and kept me up to date with all the events. I would highly recommend anyone to work with Joe. I will be bringing the rest of my cars to the collision center for repairs and will always ask for Joe. His personality is wonderful and outgoing. I felt at ease dealing with Joe. More

Body shop guys were great to work with The people in the body shop were very friendly and helpful Even though they were dealing with my insurance from Indiana and some delays in hearing The people in the body shop were very friendly and helpful Even though they were dealing with my insurance from Indiana and some delays in hearing from them they took care a car for me to drive after my insurance ran out. They saved me a few hundred dollars with that. Got the car back with no evidence it had met with the baseball sized hail! More

Collision Shop experience The professional manner in which the collision center handle repairs on two of my vehicles this summer was unparalleled.. The quality of work was also The professional manner in which the collision center handle repairs on two of my vehicles this summer was unparalleled.. The quality of work was also outstanding. The staff was kind, and extremely customer focused. Definitely would recommend this shop to others. More

Tom Martin goes above and beyond. Tom Martin constantly goes out of his way to help us whenever we need him. He's very professional, and exceeds our expectations for customer service. Tom Martin constantly goes out of his way to help us whenever we need him. He's very professional, and exceeds our expectations for customer service. He's an awesome guy. More

Zach Nixon knows customer service! I Zach went the extra to make my first experience with the service department a very positive one. If you need service on your vehicle, call Sam Pack s Zach went the extra to make my first experience with the service department a very positive one. If you need service on your vehicle, call Sam Pack service and ask for Zach. He will take excellent care of you. I appreciated that he offered a rental and asked to keep the car for a safety recall. He retrieved items from the Escape for me; the repairs were completed that afternoon and he called right away. Sales people should take good care of Zach - customers will want to buy because of the good service department. More

Lousy service department Schedule an appointment two days from the time I talked them . Had my vehicle for 2 days before they even got to it. Extremely unsatisfied. Schedule an appointment two days from the time I talked them . Had my vehicle for 2 days before they even got to it. Extremely unsatisfied. More