San Antonio Dodge Chrysler Jeep Ram

We walked in asking the dealership if they would price match another dealerships offer in a newspaper ad because they had the vehicle that we wanted on their lot. My husband and I searched their lot to ma match another dealerships offer in a newspaper ad because they had the vehicle that we wanted on their lot. My husband and I searched their lot to make sure they had the same vehicle but the color we wanted. We told them we did not want to waste anyones time if they were not going to price match. We didnt want to spend hours there to later find out they were not going to match. The sales rep said he needed to ask a manager so he went to ask. He came back to us stating that the manager said no problem so we proceeded with our purchase. We went through the motions of test driving to make sure we liked the car and did the paperwork so they could check credit. After it took two hours to complete the process our sales rep comes to us with numbers that are not even close to what the newspaper ad states. When this happened we were upset and told the guy why are they bringing us numbers that dont match the deal? The finance manager comes to us and tells us basically that there is no way they can get to the price in the newspaper and stated that basically the price in the newspaper is a gimmick to get people at the dealership to buy a vehicle. I do know that the dealership have one car of that type on their lot and this dealership had the vehicle with the right specks that was stated in fine print, we just wanted the car at the low price the other dealership was offering. We told them we were trying to give them the business because we did not want to have to drive further to south San Antonio when they already said they would match the price to begin with. So the finance manger took us to his office and we told him we can walk out and not have to buy a car and go some where else. We told him we were upset because you dont tell a customer that you are going to match a price and keep them there for 2 hours and then tell them you cant do the deal. After another 1-2 hours of going back and forth the general manager finally approved the deal. You shouldnt have to negotiate a price on a car for 4 hours if they stated in the begining they would give it at that price. We have excellent credit so we new that we shouldnt have had any issues. After it was all said and done, later we noticed the car was not inspected so we called the dealership. They said we could either bring it all the way back to San Antonio to inspect it or we could get it inspected then get reinbursed. To save gas and time we decided to get it inspected here in Austin. They told us to fax the receipt and they would cut a check to us. It took nearly 2 months for us to get our money back and that took us having to drive to the dealership to get it. The sales reps and sales managers at this dealership dont care about the customers they sale cars too. Once the deal is done they dont care. The person I give credit to is their Finance Manager he was the only one who took the time to return our phone calls and give us our money back. More

I have worked with Chris in this department for a couple of years. I bought my van when the Dealership was under the name Mission Chrysler. He has always been so helpful and professional. When I did have an of years. I bought my van when the Dealership was under the name Mission Chrysler. He has always been so helpful and professional. When I did have an issue he really worked hard to make everything right. More

great prise - great truck!!! This is my third dodge ram and they keep getting better - best riding truck i have ever driven...Steven was easy to work with and i will recomend him to my friends and family. and they keep getting better - best riding truck i have ever driven...Steven was easy to work with and i will recomend him to my friends and family. More

I just would like to thank Steve Nunez for the best experience I have ever had buying a vehicle in my life! I am a single mom with very little income, and was very worried about making such a large pur experience I have ever had buying a vehicle in my life! I am a single mom with very little income, and was very worried about making such a large purchase, but he made the whole experience SEAMLESS for me! I had serched several other dealerships, and I had almost given up on my serch for a reliable Vehicle at a reasonable price until a frined of mine sugessted I visit these guys, BEST DECISION I could have made! Not only did Mr Nunez help educate me on a wide range of vehicles, he also helped me every step of the way in making a good decision for my lifestyle with my children, and price range without rushing me or treating me like a sale, he did not try to over price me,take advantage of me, or pressure me into a car that I could not afford. Steve made me feel like family, which is important to people like myself (being a single mom). Customers want to feel appreciated and valued, and that is exactly how Steve made me feel, He treated me with respect, and was honest if he didn't feel like a car was a good fit for me. I could not be happier with the service I was given and the way this company treated me. More

Steve went above and beyond to find the perfect Jeep Grand Cherokee that I was looking for. He exceeded my expectations. Watson made the financing and closing of the deal fun. I have purchased nume Grand Cherokee that I was looking for. He exceeded my expectations. Watson made the financing and closing of the deal fun. I have purchased numerous new vehicles and he made what is usually an experience I do not like into a friendly and fast process. You are lucky to have both Steve and Watson on your sales team. More

We wont return to this dealership. It hasnt changed any what so ever from Mission Dodge. Service Department personnel were rude and told us that WE need to contact Dodge about our extended warranty. I dont what so ever from Mission Dodge. Service Department personnel were rude and told us that WE need to contact Dodge about our extended warranty. I dont believe its our job. They are the ones with the Dodge computers. We showed them all of our purchase paperwork. That didnt seem to matter to them. It was still our responsibility to contact Dodge. They treated both myself and my wife like we were stupid and didnt know what we were talking about when we told them the troubles we were having. Even with a simple oil change, no attention to detail was taken. Under the hood was left an oily mess. More

never do business with this dealership. same staff as mission CJD and nothing has changed. they have terrible customer service and extreme lack of communication. mission CJD and nothing has changed. they have terrible customer service and extreme lack of communication. More

I got involved with Brad and this dealership on-line and it was a very pleasant car buying experience. Brad was persistent, but only to make sure that I got the deal I wanted. After only one meeting, and it was a very pleasant car buying experience. Brad was persistent, but only to make sure that I got the deal I wanted. After only one meeting, and I had been to two other dealerships, we were able to strike a deal. They were willing to consider and accept my offer, which I greatly appreciated. More

There were some repair works that were offered to be done and were not. Also they said I was going to receive a $20 US gas change and I didn't, my plates and official ownership papers have not been delivered and were not. Also they said I was going to receive a $20 US gas change and I didn't, my plates and official ownership papers have not been delivered to me after more than a month of purchase This delership is the typical sales office than promises a lot but doesn't honor what they offer More

Very positive experience with Mr. Gonzo in the Sales Dept. He was very personable and delivered my wife and me a low pressure sale. He responded to all the requests that I made and was able to deliver o Dept. He was very personable and delivered my wife and me a low pressure sale. He responded to all the requests that I made and was able to deliver on most. The decision to buy with this dealer was made after extensive field work and comparison shopping. Ultimately, this dealer had the best product for my money. More