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San Antonio Dodge Chrysler Jeep Ram - Service Center

San Antonio, TX

2.9
1,009 Reviews

1,009 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center

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April 08, 2021

Service issue with Audrey as amazing!!She was Service issue with Audrey as amazing!! She was responsive, professional and knowledgeable . When I called she try to resolve the issue but at the end More

by elyvtoro28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey
Apr 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It's great to hear that Audrey was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing San Antonio Dodge Chrysler Jeep Ram! charlescluck@sanantoniodcj.com Fix Ops Director

April 08, 2021

My experience was a disaster from start to finish. I am still in the process of repairing the damage the shop created. When it is done, i will call the GM. More

by Saccats1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I didnt know their name.
Apr 26, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. MoHernandez@sanantoniodcj.com General Manager

April 08, 2021

Allen did a great job getting our Jeep back the same day. He did a great job taking care of us when I asked about previous work he was not involved. We took our Jeep in Jan/Feb for the fuel pump recall and N More

by Elias Robles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen Gomez
Apr 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Elias, Thank you for taking the time to share your thoughts on working with Allen and our team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

April 08, 2021

Anthony and two other gentlemen assisted me the two days I presented for an oil change and tire rotation (wasn't able to stay the first day due to long wait). More

by juliaebrown511
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony and two other gentlemen who are not listed above.
Apr 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Julie, Thank you so much for your kind words for Anthony and our team and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

April 08, 2021

Audrey was really good in providing customer service. My vehicle needed to stay until a part was ordered. It ended up staying 10 days. Audrey kept me updated the whole time. More

by mercyboop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey
Apr 08, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Audrey and our service team met your expectations. Thank you again for choosing San Antonio Dodge Chrysler Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! charlescluck@sanantoniodcj.com Fix Ops Director

April 07, 2021

I arrived early with and appointment they were able to take care of me quickly to include a recall issue I was unaware of. Fast and reliable More

by macal2122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 07, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you, Macal! We're glad we were able to help and that you found your experience with us to be a positive one. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram. charlescluck@sanantoniodcj.com Fix Ops Director

April 06, 2021

I came in for a recall fix. Total time in an out was about an hour, and everything went smoothly. Great customer service, would come back. More

by gryoung18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audrey Bragg
Apr 06, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! charlescluck@sanantoniodcj.com Fix Ops Director

April 06, 2021

Nice people, but setting an oppointment for a oil change is a waste of time they do not honor the time. Who ever shows up first wins. More

by Rdfbsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Vasquez
Apr 06, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for taking the time to leave us a review! We apologize about the wait for your oil change and will take your feedback about appointment times into account for the future. Thank you for choosing San Antonio Dodge Chrysler Jeep Ram--we sincerely value your business. charlescluck@sanantoniodcj.com Fix Ops Director

April 06, 2021

Very professional great service been a customer for six years and really feels comfortable with the staff and service. I have gotten my last three vehicle here More

by vbyrd24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Spencer Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Cowgill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Erazo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandy Esteves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Cantu, Nabil Dayekh, Brian Cluck, Charrisse Johns, Christopher Trevino, Lugene Mommeunt
Apr 06, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Thanks for leaving us a review! We appreciate your loyal business and can't wait to work with you on car #4! charlescluck@sanantoniodcj.com Fix Ops Director

April 05, 2021

Came in for oil change & inspection I was greeted as soon as arrived & then Allen assisted with visit. He was very easy to talk to & answered my questions. More

by moni168690
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen in Service
Apr 05, 2021 -

San Antonio Dodge Chrysler Jeep Ram responded

Moni, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! charlescluck@sanantoniodcj.com Fix Ops Director

Apr 06, 2021 -

moni168690 responded

Was treated with great customer service from beginning to end of visit. Allen knew something was wrong when I was leaving, because I'd been crying from hearing some badd news. He walked me to my vehicle & made sure I was ok & wished well for family. That means a lot & will be in my prayers. Monica

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