San Antonio Dodge Chrysler Jeep Ram - Service Center

Thanks Allen Gomez in the service department for your utmost support, very customer service oriented. I don’t have anything else to write. Thank you. utmost support, very customer service oriented. I don’t have anything else to write. Thank you. More

The worst service experience I have experienced in my life. Took them 44 days to resolve an issue that should have been resolved in a few days. And this was not my first troubling experience with this de life. Took them 44 days to resolve an issue that should have been resolved in a few days. And this was not my first troubling experience with this dealership. Will never use this dealership again for service. Nor will I purchase another vehicle from this dealership. More

I will never bring my vehicle to this dealership again. Didn’t buy it here because I lived in another city but because of that I’ve always received petty service. I have sat in the service center for hours Didn’t buy it here because I lived in another city but because of that I’ve always received petty service. I have sat in the service center for hours and could see my Jeep parked and no one was working on it yet they stated it was in the back getting work done. This last time I went in for routine work and was later told my tires couldn’t be rotated since they couldn’t find my wheel locks. Yet last I checked no wheel lock was unique per vehicle and I was at a mopar dealership that had PLENTY of wranglers on the lot of which am certain matched mine! Instead they went through my personal things that were inside my Jeep even though the compartments were locked. Came home with a missing Apple Watch that am sure will never see again and some missing tiles. 2 days later I noticed that my Jeep started jerking and doesn’t on sometimes nor do I my brakes work. Went somewhere else to have it looked at and SA DCJR failed to correctly bleed my brakes and almost caused me to have an accident. More

Great service and always have nice greeting staff. I am very confident with leaving and having my vehicle maintained here at dodge San Antonio. Highly recommend! very confident with leaving and having my vehicle maintained here at dodge San Antonio. Highly recommend! More

Great service! Audrey was pleasant and easy to work with. She answered all questions and I was kept up-to-date at all times. Great service! She answered all questions and I was kept up-to-date at all times. Great service! More

Anthony Garcia is a phenomenal employee! Helped me with my Jeep and what it needed every step of the way. Great communication throughout the whole service and very patient and kind. my Jeep and what it needed every step of the way. Great communication throughout the whole service and very patient and kind. More

My service advisor was great! And the work that was done, was quick and done correctly. I’ve always had good service. And the one time i had an issue, it was resolved right away. was quick and done correctly. I’ve always had good service. And the one time i had an issue, it was resolved right away. More

My visit today was for a recall repair that was handled professionally by Joshua. Work was finished in a timely manner and I was back on the road with no issues. Thanks Joshua. professionally by Joshua. Work was finished in a timely manner and I was back on the road with no issues. Thanks Joshua. More

No complaints, my service was completed in a timely fashion. Allan took care of any issues that I had for my first visit at a Texas dealership fashion. Allan took care of any issues that I had for my first visit at a Texas dealership More

What’s the point of appointments if they “mean nothing”, as stated by my advisor. To schedule an appt and still wait several hours for an oil change is moronic. Whoever developed this system is stupid. Not as stated by my advisor. To schedule an appt and still wait several hours for an oil change is moronic. Whoever developed this system is stupid. Not to mention that the advisor that was originally auto-assigned to me didn’t exist (Mark Schwinger). It took 3 people to finally tell me that Mark didn’t exist. Then I was offered a tire rotation that was covered under the same plan as my free oil changes, so I said yes. But when I picked up my truck later, I was told that they didn’t do the rotation. So I wasted my day with fake people, false promises, and an appointment system that is pointless. I fail to see the value in the “free oil change”. And also, when I picked up my truck, I was informed by the individual that I needed to give 5 stars because it was important and that’s how they “get paid”. I don’t like being coerced or guilted into a good rating. I got average/below average service. I can’t warrant an exceptional rating to average service. More