Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
San Antonio Dodge Chrysler Jeep Ram - Service Center
San Antonio, TX
1,005 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,005 Reviews of San Antonio Dodge Chrysler Jeep Ram - Service Center
Sort by
March 12, 2016
Terrible Customer Service in Service Department I've been to this dealership several times for standard maintenance service and recall service. I have not once been totally satisfied with their ser I've been to this dealership several times for standard maintenance service and recall service. I have not once been totally satisfied with their service. This morning I was the first customer in line for an oil change service. I also had a check engine light the came on yesterday. The service writer looked up my VIN and based on mileage recommended additional services that I should do. I was short on time and said just change the oil and check the light... his response was it would take a couple hours ... the oil service was done in 15 min, I had to wait another 30 for him to complete the paperwork and release the car to me. You can't tell me it takes a couple hours to plug in the computer and see what the code is!!! He didn’t even check to see if someone was available ... Bottom line, just look at their reviews online, I'm finding another dealer to take care of my Jeep ... and would never buy anything from this dealership. More
by Mike W
Employees Worked With
Service Writer
Helpful November 12, 2015
Horrible I took my car in because the transmission was slipping, and you should trust the dealership. After a WEEK they couldn't find anything wrong with my t I took my car in because the transmission was slipping, and you should trust the dealership. After a WEEK they couldn't find anything wrong with my transmission, but found over $1,000 worth of other stuff that needed fixed. My husband picked up my car and dropped it off for me at work. When I went to drive home, I had no air conditioning. I took it back, and they wanted to charge me $269 to recharge the AC, which was working when we left it! Ended up paying ANOTHER $139. The next day my check engine light came on, I called and left a voicemail, no one has yet returned my call. Next day, my low coolant light comes on, which is one of the things they "fixed". Another call, a promise of being able to borrow a car while they look at mine, "just call me back." Another voicemail never returned. The next day, you guessed it, no AC.... My transmission still slips, my coolant still has to be filled up all the time, and now I also have no AC and my check engine light is on, when it wasn't before. Worst place I have ever done business with. Period. More
by Christy Goodwin
Employees Worked With
Rick and Phillip
October 26, 2015
HORRIBLE CUSTOMER SERVICE First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and drop First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropped it off to have them take a look at it. It was in the shop for 2 weeks. During the time it was in the shop kept getting the run around and wasn't able to get ahold of anyone. So they said let me get the estimate to see what it's gonna take to fix the car. I also had to go there several times and end the end they said there is nothing wrong and refused service on the car. The service advisor Kyle rode with me and I still hear the noise then proceeded to tell me me its a normal noise which it isn't normal because I also had a 2009 Dodge Journey that didn't make the noise. So I told him if u can't hear it your deaf. They refused to get it done the right way. If I could I would rate sa dodge as a 0 star but I can't pick that. Also the shop foreman mark is not a kind of person you want to deal with and Kyle got an attitude with me which wasn't professional at all. Also Geoff Tassey your so called service manager just stayed in his office. I will never go back to your dealership not even it was free.Wont even go there for an oil change. Not once did I get a follow up call letting me know what's going on with my vehicle. My car has 60,000 miles on it and your gonna tell me it's normal for a vehicle to make this noise no I don't think so I've owned so many cars and not once have I had a car that makes this kind of noise. This dealership used to be called mission and just because it's owned by greenway it still has the same people behind the scenes. Don't get scammed by this dealership. I can't believe they will turn business away and absolutely refuse service. I will make sure none of my friends or family do business whether its sales, service, or parts. HORRIBLE DEALERSHIP TO DO BUSINESS WITH. DONT DO IT YOU WILL REGRET IT More
by Robert
Employees Worked With
Geoff tassey Kyle
October 23, 2015
HORRIBLE CUSTOMER SERVICE First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropp First off let me start off with bringing my 2013 Dodge Journey with the v6 to sa dodge for a suspension noise I bought the extended warranty and dropped it off to have them take a look at it. It was in the shop for 2 weeks. During the time it was in the shop kept getting the run around and wasn't able to get ahold of anyone. So they said let me get the estimate to see what it's gonna take to fix the car. I also had to go there several times and end the end they said there is nothing wrong and refused service on the car. The service advisor Kyle rode with me and I still hear the noise then proceeded to tell me me its a normal noise which it isn't normal because I also had a 2009 Dodge Journey that didn't make the noise. So I told him if u can't hear it your deaf. They refused to get it done the right way. If I could I would rate sa dodge as a 0 star but I can't pick that. Also the shop foreman mark is not a kind of person you want to deal with and Kyle got an attitude with me which wasn't professional at all. Also Geoff Tassey your so called service manager just stayed in his office. I will never go back to your dealership not even it was free.Wont even go there for an oil change. Not once did I get a follow up call letting me know what's going on with my vehicle. My car has 60,000 miles on it and your gonna tell me it's normal for a vehicle to make this noise no I don't think so I've owned so many cars and not once have I had a car that makes this kind of noise. This dealership used to be called mission and just because it's owned by greenway it still has the same people behind the scenes. Don't get scammed by this dealership. I can't believe they will turn business away and absolutely refuse service. I will make sure none of my friends or family do business whether its sales, service, or parts. HORRIBLE DEALERSHIP TO DO BUSINESS WITH. DONT DO IT YOU WILL REGRET IT More
by Robert
Employees Worked With
Kyle, mark, Geoff Tassey
May 19, 2015
Oil Change Package I purchased an Oil Change Package good for 4 oil changes a couple of years ago. When I was told about the package I wasn't told it had an expiration d I purchased an Oil Change Package good for 4 oil changes a couple of years ago. When I was told about the package I wasn't told it had an expiration date. I drive very little on my Dodge Ram 1500 and I made the Advisor aware. I have 16000 miles on my 2011 Dodge Ram 1500. I visited the dealership today to get the oil change because I had a notice on my truck. I was told the Package I purchase was expired and I would have to pay the full price. I asked why I wasn't told there was an expiration date and I was told the manager would not honor the expired Package. Dale Fischbach, Advisor, offered me another package. I asked him why was he trying to sell me a package I would not be able to use because I don't drive a lot and don't have to get the oil changed that often. I cannot believe the manager would not honor the package. I will not take my Dodge Ram back to their location. I got screwed out of my $99.99 Package and had to pay an additional $76.75 for the oil change today. Jiffy Lube will get my business from now on. More
by BORZOI
Employees Worked With
Dale Fischbach
February 13, 2015
Do not use the service center at this location 2013 challenger received a recall, took vehicle to center, was told not to worry and come back later, alternator shorted out, burning the wiring harne 2013 challenger received a recall, took vehicle to center, was told not to worry and come back later, alternator shorted out, burning the wiring harness leaving the vehicle with no working electronics and leaving me stranded, vehicle was towed to San Antonio Dodge Chrysler on a Friday, on Saturday I was told because the vehicle was under the bumper to bumper warranty, the factory recall and I had purchased the extended warranty I could pick up a rental car on Monday, That Monday I was told I could not receive the rental, my service representative was not available. Two days later after contacting Manuel Patell I was told my car had not been touched and could not get a rental, TOO JUST KEEP WALKING, Two days later i was still refused a rental car, then was told the remedy was to put another defective alternator in and wait for parts, Two days later no luck, service or rental car. Twelve days later still no service, or rental, all the warranties were worthless. Finally was called to get my vehicle, the alternator was replace, still waiting on actual replacement parts, the wiring harness was not replaced as per the recall, It was "Repaired". When picking up the vehicle I don't know why but i checked the fluids, the radiator was a gallon low and I could not leave the dealership until someone else brought me the fluid, the center could not spare it. When addressing the issues with the general manager he only became defensive and made several excuses, never offered and apology, and told me I should have received a rental that I never got. Come to find out the service manager is the General Managers son and he did not want to hear the complaint in the first place. Because I left the dealership in the dark I did not notice the torn seal around my Hood, and have still not had a response on the issue. At this point I do not trust the cars electrical system to allow my children to drive it for fear they will loose power steering and ABS as I did, the inside of the car filled with smoke. Could have been a real danger to a less experienced driver More
by Bexarjew
Employees Worked With
Manuel Patell Service rep not sure of the last name spelling, GM Shawn
January 13, 2015
Poor customer service Purchased a used 2013 Jeep Patriot back in November and the brakes started making loud screeching noises about 3 weeks later. Took the car back to get Purchased a used 2013 Jeep Patriot back in November and the brakes started making loud screeching noises about 3 weeks later. Took the car back to get looked at but the service department let me know that it was the hitch that was making the noise, but when the hitch was removed the brakes still made a loud noise. A couple weeks later there was a loud rattling noise that started occurring above the left rear tire. Took the car back last Tuesday, 1/6 to get looked at for both situations but have yet to hear back from them, and when the service department was contacted this past Saturday I was informed the car hadn't been looked at. In addition, the license plates for my car have not been delivered to the dealership after 2 months. I love the car, and the Jeep brand, but the customer service I have received at this dealership has been awful. While I don't regret the car I purchased, I do regret I purchased it from this dealership. More
by jrodriguez06
Employees Worked With
Sarah Braz
November 03, 2014
Horrible Lemon Car....Dont buy a Dart. I've had my dodge dart in and out of the shop almost every other month since I bought the car. I bought new in 2013. This dealership tried to offer me I've had my dodge dart in and out of the shop almost every other month since I bought the car. I bought new in 2013. This dealership tried to offer me 16,000 a couple weeks after I bought it for 20,000. Dodge company its self will NOT give me a replacement car. They treated me horribly and even screamed at me on the phone, hanging up on me. Even with the help of an attorney nothing could be accomplished. Only gave me an extended warranty which did nothing since it always needs repairs. After the 30,000 mark it will cost me 150 every time I use the warranty. (cant afford this) No rental car either. Car has shut down while driving on the highway, almost getting me hit by a big rig and several other cars -within the first month, and just this last week left me stranded in Houston after being in the shop for two weeks. I bring it in and am told either that they cannot reproduce the issue or have seen it but cannot repair it (and later retract this) I cannot begin to express how upset I am about my purchase of a lemon that I cannot get rid of. This car has forced my military husband to take countless hours off work to help me with this issue. The service department always blows me off. Car was in the shop for two weeks in the beginning of October (no rental) and was told they saw nothing and could repair nothing, now it needs to go back today (Nov 3rd) I 100% regret my purchase, and am in tears due to the fact that I am stuck with a brick of a car that cant go anywhere. I dont want this DANGEROUS vehicle. Im afraid Im going to be killed in this thing. I got screwed. More
by reikatz
Employees Worked With
I've worked with many
June 20, 2013
Ryan assisted in resolving an issue relating to a pre-owned vehicle purchased within the last 5 weeks. There were some maintenance issues on the vehicle that needed to be taken care of and he handle pre-owned vehicle purchased within the last 5 weeks. There were some maintenance issues on the vehicle that needed to be taken care of and he handled the request in a timely and professional manner. More
by Klf1
Employees Worked With
Ryan Sandvig
May 08, 2013
The reason I rated San Antonio Dodge was because of the great customer service I received on Feb. 9th 2013. Although I came in to get an oil change and tire rotation only. They advised me after a free mu great customer service I received on Feb. 9th 2013. Although I came in to get an oil change and tire rotation only. They advised me after a free multi point inspection of some repairs I will be needing in the near future. But , no pressure at this time to get it done. I appreciate that they were looking out for my safety. More
by Stunnas1
Employees Worked With
Angela Linan
