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San Francisco Toyota
San Francisco, CA
341 Reviews
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341 Reviews of San Francisco Toyota
March 25, 2015
Difficult Process It seems that most people really like this dealership. Not sure what happened when I purchased my car??? But I can Honestly say I will never buy anoth It seems that most people really like this dealership. Not sure what happened when I purchased my car??? But I can Honestly say I will never buy another Toyota anywhere after my experience here........ More
by MR2 Owner
Employees Worked With
Jason
August 22, 2014
Best vehicle purchase experience I have every had Through my driving life, I've dealt with over 8 vehicle purchases for myself and family/friends. I'm the car guy in my family so when it comes to purc Through my driving life, I've dealt with over 8 vehicle purchases for myself and family/friends. I'm the car guy in my family so when it comes to purchasing a car, I'm usually a hawk at doing research for vehicle, features, pricing etc. Hands down San Francisco Toyota gave me the best deal and least hassle for my 2012 Sienna. In 2012 I was doing my research to pick one up for the wife after I had just moved to the west coast for a new job, my wife's lease was up on her corolla and we had 1.5 year old at the time and it was hard to get her in and out of the car seat. I looked at all minivans and was adamant about getting all wheel drive just in case we moved back to the east coast for snow and/or rain, also being a Muslim, it is against my religion to pay or take interest (similar to Orthodox Jews) and at the time there were incentives for 0% for 60 months on the Sienna. The Sienna was the only van to meet my criteria of all wheel drive and no interest. I lived in Santa Rosa at the time, about 1 hour north of San Francisco. I had started my job in end of April (the 30th I think) and started looking and calling around to all dealers that had the vehicle I was looking for in their inventory from Santa Rosa to San Francisco. All dealers quoted me different things for the same packages, San Francisco Toyota was the lowest, I was wary that they might be low-balling me because of laws in Cali that don't require them to honor an emailed quote, it has to be on paper. So I ask around other dealers quoted close but not the same. 2 weeks into my new job, my parents called me and informed me that my father who was diagnosed and operated on and treated for cancer for the past 9 years was going to be put in hospice care and that there was nothing else they could do for him. So I had to fly back to the east coast and put the vehicle purchase on hold. After 2 weeks being on the east coast and my father somewhat stabilizing after an intense first week in hospice I flew back to my new job. I got back in contact with the various dealers that had quoted me different prices and the one dealership I had contacted 2 weeks early in the same month changed their pricing and jacked it up on me telling me that demand went up. I followed up with San Francisco Toyota and Sabrina and Tani kept the same quote which was still the best quote I had received. I followed up with them and met them in person I had a rental car they kept their word on their price and they were extremely pleasant to deal with. Tani took me to return the rental car and shared with me his personal experience with a close relative's passing when I mentioned what i was dealing with and he was very supportive and understanding. It wasn't just a car deal, it was a great human experience with people that care that aren't out to rob you for you money and keep their word. I was so impressed that I had promised them a good review and more than 2 years later I am giving this review because of the impact they had. I have their magnet on my fridge even though it for the 2013 calendar year and everytime I look at it I remind myself that i have to get around to doing that review because I promised and because they made my life easier during one of the most difficult times of my life. I am thankful to God for putting them in my path and in case you're curious, I am also thankful to mention that my father lived till September of 2012. Recently San Francisco Toyota contacted me to purchase my Sienna back, but we moved back to the east coast earlier this year. If I buy another Toyota, I might still consider purchasing from them and shipping it just because of that great experience. Tani and Sabrina, thank you both for all of your help and support and for giving me a good deal and for keeping your word. More
by jogfrogjog
Employees Worked With
Tani Tritasavit, Sabrina Shia
July 14, 2014
Working with Alan Lac Alan is a first class salesman and a pleaser to work with.. If not for the fact that after deciding to buy the Boxter he demo'd for me, I sat at home Alan is a first class salesman and a pleaser to work with.. If not for the fact that after deciding to buy the Boxter he demo'd for me, I sat at home and had a cup of coffee before calling to confirm I wanted the car, you would have sold it to me. I was 20 min late. My error. More
by rbruckman
Employees Worked With
Alan Lac
May 15, 2014
Felt like a bait and switch with the same vehicle I found our 2013 Toyota Avalon online in November 2013 after watching for similar 2013 Avalon’s to appear on the Hertz site. We had used Hertz for sev I found our 2013 Toyota Avalon online in November 2013 after watching for similar 2013 Avalon’s to appear on the Hertz site. We had used Hertz for several purchases and were happy with them to date, but the car we wanted was not becoming available. In extending our search the car at San Francisco Toyota Scion was comparable price, listed with better options and only 8k miles. This was about 10k miles less, at least, than the Hertz vehicles. The vehicle was listed as a single owner, but on investigation it turns out this was a shuttle/loaner car. This was disappointing. We did figure this out prior to going to San Francisco. We were planning on getting a previous rental so this was not a big deal, a single owner car just seemed like a much better deal. I asked specifically: Is there anything that I should be aware of with the vehicle before traveling that far? The response I received was no, there was nothing I should be aware of. So here we go: In the online add under "vehicle info" the advertisement had "remote engine start (PPO)" listed. We test drove the car and got back to the dealership when I asked how do we use the remote start we were informed it was not present on the vehicle. I explained this was listed as a PPO item and he said it must have been a mistake. It gets really cold here and this was a requirement of our final selection of vehicles. This was something our family had agreed upon and excluded many other makes and models of vehicles to arrive at the Avalon. Had this not been listed in the advertisement we would not have looked at this car. We were told we could add the OEM option for $600. Also, under the interior tab of the advertisement the vehicle was listed as having heated front bucket seats w/active headrests listed. I have a spinal fusion and this was another reason why we were going with a car that had this as a standard option. When I questioned how to turn the seat heaters we found the heated seats had been moved to the rear. We were told this car had the “executive package”. This was not listed in the online advertisement. This meant the seat heaters had been moved to the rear seats for customers to enjoy. Ryan stated we could add them aftermarket for about $1k plus tax. At this point I was wondering if I was looking at the right car. I was unable to pull the advertisement up on my phone while I was there. I was able to confirm the details of the listing later and that this was the car listed. In addition they stated there was a second key and that they were trying to locate it. Turns out it is $330 - 360 to replace without the emergency key and it was never produced it. I assume that it was resold after I signed the dotted line at this point. In addition the vehicle was listed as having a trunk bra which was not present. This is to hold in small amounts of items to keep them from rolling around. It was also listed as having mud flaps, I am not sure what that would have entailed but they are not present. We could not see it driving in the city but the windshield looks like it was cleaned with something abrasive as it has scratches over the entire surface, like steel wool was used, as well as extensive pitting for a car with only 8k miles in the city. We did take the car back and get the OEM remote start installed from them at 400+tax. This was not a huge savings since we had to drive the car 300 miles to drop the car off and 300 miles to pick it up. Something else that really just pissed me off after buying the car because of the advertisement that got us there, knowing I would not have done so otherwise. Overall, I have enjoyed the car itself. It is quite most of the time. There are some loose trim pieces that rattle from time to time, something I would not expect for the quality of car. I have some steep grades going to and from my home and it handles those very well with ample power. It did take me some time to get the sour taste out of my mouth for San Francisco Toyota Scion, but we enjoy the car. In the end I think car dealers are much like lawyers, you either have a very good experience or a very bad one and there is some luck involved. I read many reviews and expected a great experience and it was very far from it. More
by ChrisBrook
Employees Worked With
Sammy Lee, Ryan Dong, Kevin Duong
April 01, 2014
My previous car was also a Toyota (2010 Prius) bought at San Francisco Toyota with William Lui. He is the reason I trust and always come back to this dealership. My family combined bought all our toyotas fr San Francisco Toyota with William Lui. He is the reason I trust and always come back to this dealership. My family combined bought all our toyotas from this dealer. Alan Lac called me up about an opportunity to get my car appraise and see if we would be interested in trading it in. Since we were thinking about a new car already, it was a perfect opportunity. Our appraisal of the 2010 Prius was within what we anticipated and so we decided to trade it in for a newer model Prius. The whole process was very smooth and Alan did not try to pressure us to make a sale. He was very informative and overall excellent to work with. More
by glsssphere
Employees Worked With
Alan Lac
March 27, 2014
In an industry that has a much maligned reputation Vic is a fantastic resource.He was knowledgeable,direct and helped get the deal done in a timely manner.I would happily recommend him to anyone interested i a fantastic resource.He was knowledgeable,direct and helped get the deal done in a timely manner.I would happily recommend him to anyone interested in looking at a purchasing a car. More
by CFarrell5
Employees Worked With
Victor Kim
January 02, 2014
Best dealer in Bay Area among other toyotas, BMW, Nissan. Honest, helpful, straight answers. Other dealers would tell me about non existent offers and expect immediate sale. Honest, helpful, straight answers. Other dealers would tell me about non existent offers and expect immediate sale. More
by Customer94102
Employees Worked With
Damian Fukushima, Donald hong
December 28, 2013
William is professional, kindness, efficient. Certainly would recommend him to friends. The new car is just what I want thought driving more then an hour to get to there. would recommend him to friends. The new car is just what I want thought driving more then an hour to get to there. More
by FIRA
Employees Worked With
William Lui, William Lui
December 14, 2013
I had a wonderful experience at SF Toyota! I was recently in the market for a new Toyota Corolla and Alan Lac was very helping! He helped a lot. Recommended! in the market for a new Toyota Corolla and Alan Lac was very helping! He helped a lot. Recommended! More
by leanne91
Employees Worked With
Alan Lac
