San Francisco Toyota

Felt like a bait and switch with the same vehicle I found our 2013 Toyota Avalon online in November 2013 after watching for similar 2013 Avalon’s to appear on the Hertz site. We had used Hertz for sev I found our 2013 Toyota Avalon online in November 2013 after watching for similar 2013 Avalon’s to appear on the Hertz site. We had used Hertz for several purchases and were happy with them to date, but the car we wanted was not becoming available. In extending our search the car at San Francisco Toyota Scion was comparable price, listed with better options and only 8k miles. This was about 10k miles less, at least, than the Hertz vehicles. The vehicle was listed as a single owner, but on investigation it turns out this was a shuttle/loaner car. This was disappointing. We did figure this out prior to going to San Francisco. We were planning on getting a previous rental so this was not a big deal, a single owner car just seemed like a much better deal. I asked specifically: Is there anything that I should be aware of with the vehicle before traveling that far? The response I received was no, there was nothing I should be aware of. So here we go: In the online add under "vehicle info" the advertisement had "remote engine start (PPO)" listed. We test drove the car and got back to the dealership when I asked how do we use the remote start we were informed it was not present on the vehicle. I explained this was listed as a PPO item and he said it must have been a mistake. It gets really cold here and this was a requirement of our final selection of vehicles. This was something our family had agreed upon and excluded many other makes and models of vehicles to arrive at the Avalon. Had this not been listed in the advertisement we would not have looked at this car. We were told we could add the OEM option for $600. Also, under the interior tab of the advertisement the vehicle was listed as having heated front bucket seats w/active headrests listed. I have a spinal fusion and this was another reason why we were going with a car that had this as a standard option. When I questioned how to turn the seat heaters we found the heated seats had been moved to the rear. We were told this car had the “executive package”. This was not listed in the online advertisement. This meant the seat heaters had been moved to the rear seats for customers to enjoy. Ryan stated we could add them aftermarket for about $1k plus tax. At this point I was wondering if I was looking at the right car. I was unable to pull the advertisement up on my phone while I was there. I was able to confirm the details of the listing later and that this was the car listed. In addition they stated there was a second key and that they were trying to locate it. Turns out it is $330 - 360 to replace without the emergency key and it was never produced it. I assume that it was resold after I signed the dotted line at this point. In addition the vehicle was listed as having a trunk bra which was not present. This is to hold in small amounts of items to keep them from rolling around. It was also listed as having mud flaps, I am not sure what that would have entailed but they are not present. We could not see it driving in the city but the windshield looks like it was cleaned with something abrasive as it has scratches over the entire surface, like steel wool was used, as well as extensive pitting for a car with only 8k miles in the city. We did take the car back and get the OEM remote start installed from them at 400+tax. This was not a huge savings since we had to drive the car 300 miles to drop the car off and 300 miles to pick it up. Something else that really just pissed me off after buying the car because of the advertisement that got us there, knowing I would not have done so otherwise. Overall, I have enjoyed the car itself. It is quite most of the time. There are some loose trim pieces that rattle from time to time, something I would not expect for the quality of car. I have some steep grades going to and from my home and it handles those very well with ample power. It did take me some time to get the sour taste out of my mouth for San Francisco Toyota Scion, but we enjoy the car. In the end I think car dealers are much like lawyers, you either have a very good experience or a very bad one and there is some luck involved. I read many reviews and expected a great experience and it was very far from it. More

In an industry that has a much maligned reputation Vic is a fantastic resource.He was knowledgeable,direct and helped get the deal done in a timely manner.I would happily recommend him to anyone interested i a fantastic resource.He was knowledgeable,direct and helped get the deal done in a timely manner.I would happily recommend him to anyone interested in looking at a purchasing a car. More