San Leandro Chrysler Dodge Jeep RAM SRT

Recently purchased a car here. Raul Bermudez was very helpful and very patient with me. He was very honest with me about the price and accessories being added. He made it very easy to talk to him and it helpful and very patient with me. He was very honest with me about the price and accessories being added. He made it very easy to talk to him and it felt like we were old friends. More

Raul was amazing! He was super friendly and was able to help with everything and answer all of our questions. Everyone at the dealership was great! help with everything and answer all of our questions. Everyone at the dealership was great! More

Got an excellent deal from Daniel and had a great salesman in Alfredo who was very helpful. In the end, we are happy with our purchase and SLCDJR had by far the best price on the vehicle we purchased salesman in Alfredo who was very helpful. In the end, we are happy with our purchase and SLCDJR had by far the best price on the vehicle we purchased. We had some a bit of issues on the customer service side. We have visited a number of dealers and, due to COVID, were always allowed to test drive the car alone. That was not the case here because we were told the owner would not allow it. Also, the vans that we test drove were filthy from being in the dirt lot. And even the one we bought was washed rather quickly and I am worried that all the dirt made microscopic scratches on the outside of the car while it was washed. You could see small abrasions to the outer coat and also, we wiped off excess dirt from under the windows. Another issue was we requested to drive a certain vehicle before we arrived and the wrong one was pulled. This also happened when we settled on a deal--the wrong vehicle was washed and waiting for us! So we had to wait. There was a lot of waiting. I was also disappointed that when we decided to go for a higher trim, the advertised price, as well as agreed to rebates/discountes on a lower trim, was not going to be honored (even though the dealer discount was more on the higher trim) . Luckily, Daniel came in and settled the deal based on the advertised price and also honored a Bonus Cash coupon that I had. Lastly, and this is a bit nit-picky, but most of the emails that were sent to me during the whole process never included a salutation or my name. It was simply the body of the email, which seemed rather unprofessional. I've worked in an industry where you're dealing with the public, and addressing them by name and signing my own were standard practice. It takes a few seconds, but write the customer's name and say something like, "Have a good day" or "Please let me know how else I can help" and sign your own name. All in all, we were happy with the deal that we got and the overall help we received. The feedback is so that SLCDJR can improve the overall customer experience, which I hope they do. Thanks for all the help! More

samuel was really nice and helpful. he had great customer service. my car was in and out with no problems. also recommended what my car needed next. service. my car was in and out with no problems. also recommended what my car needed next. More

Great experience with Nanette and the dealer. She was diligent to make sure I get what I needed and kept things flexible for me. Even post purchase, she has been very attentive, making sure everything wa diligent to make sure I get what I needed and kept things flexible for me. Even post purchase, she has been very attentive, making sure everything was well with me and my purchase. More

The actual sale of the vehicle was decent but the delivery was mediocre at best. Favian didn't seem to have that much knowledge on the vehicle I was interested in and not a lot of time was spent goin delivery was mediocre at best. Favian didn't seem to have that much knowledge on the vehicle I was interested in and not a lot of time was spent going through the trucks features. While I was in the finance part of the transaction I was told the vehicle was being gassed up and then being washed. When I was done with finance the truck was still not ready, so when I asked Favian about the status of the truck he said it was almost done. When the Truck was finally done I was given the key by Favian and was told it was ready to go, I hop in and the gas tank was clearly empty. I asked Favian and he was quick to fill it this time. Now that the truck was ready I hop in again and saw that the gas was barely over a quarter even though I was told it would be filled up. At this point I was eager to leave and on the road I noticed that none of the interior was cleaned, there was even plastic still left of the rear headrest, plastic in the front seat pocket and the monroney sticker was still on the window. When i got home there were still blue marks on various panels that i had asked Favian about and was assured they would remove them, obviously there weren't and when I asked Favian he asked if I could remove them myself and if I couldnt I can bring it in. As if the story doesnt end I wasnt given the second key and they had to mail it in. More

Kale was Very friendly and helpful during the long process of trying to find the right truck which ended with us going home as happy customers. process of trying to find the right truck which ended with us going home as happy customers. More

Bobby is the best! Always provides me with exceptional customer service! He got me in and out right way! Thank you so much Bobby! Happy Holidays! customer service! He got me in and out right way! Thank you so much Bobby! Happy Holidays! More

Not pleased with the follow up service. Called a few times and call was put on hold for a long time or no return call. times and call was put on hold for a long time or no return call. More

Ander was great. Even though he was the new guy, he took care of me and my vehicle. He was communicative and let me know when my vehicle was ready right away. Additionally, someone picked up the phone right care of me and my vehicle. He was communicative and let me know when my vehicle was ready right away. Additionally, someone picked up the phone right away when I was planning to come in, and I have not had that experience in the past. I hope that this level of service continues in the future! More