San Leandro Chrysler Dodge Jeep RAM SRT

Continued disappointment I thought I was going to have a good experience this time however I ended with the same result. I specifically told the service advisor that I had don I thought I was going to have a good experience this time however I ended with the same result. I specifically told the service advisor that I had done specific measures and items before I am arrive to the dealership however D service advisor in foreign meat they did the same measures and charged me for it. I have the same problem that had When I went in and it has not been resolved. This is a constant issue with this dealership of not listening to the customer and taking the easy way out instead of accurately diagnosing the problem and correcting it. Unfortunately this is the closest dealership to the area. I wish there were better options for better repair and maintenance. Waste of time and money for in adequacy and a consistent basis More

Estimated time is just that........................ went in for breaks and tires. quoted about 2 hours. 6.5 hours later. no follow-up. no nothing. They are better than this. So disappointed. $2300 in th went in for breaks and tires. quoted about 2 hours. 6.5 hours later. no follow-up. no nothing. They are better than this. So disappointed. $2300 in their pocket. Been going here for years. That will now change. More

Disappointing from one problem to multiple, scared to death when i drove the car ended dropping off the car around 1 am on my way home from work from one problem to multiple, scared to death when i drove the car ended dropping off the car around 1 am on my way home from work More

Horrible Service Took my car in for a recall the replaced my fuel pump. Then a week later my check engine light went on and they said it was my Evap pump now. Plus I t Took my car in for a recall the replaced my fuel pump. Then a week later my check engine light went on and they said it was my Evap pump now. Plus I told them my check engine light would flas before I star the vehicle they put me off like I didn't know what I was talking about. Long story short don't take your car here and my light is still flashing and I have to take it back again. That's not even all of it!! WORST CUSTOMER SERVICE More

Exceptional Great place of business I will definitely be returning for my next purchase great people great atmosphere and very knowledgeable salesman and kale wri Great place of business I will definitely be returning for my next purchase great people great atmosphere and very knowledgeable salesman and kale wright is amazing More

Horrible service department they said everything was fine on my car but it wasnt They said they rotated my tires but they didnt they had my car for one month and they said i they said everything was fine on my car but it wasnt They said they rotated my tires but they didnt they had my car for one month and they said it was fixed but they did nothing More

Efficient, Fast & Friendly Easy drop off in the evening after close hours. Fast pick up the next day in the evening after I got off work. Excellent Service!!! Easy drop off in the evening after close hours. Fast pick up the next day in the evening after I got off work. Excellent Service!!! More

Antonio is great! Antonio and his finance guy are the best! There effort by listening to my needs got me a car I love! I’m happy Antonio was my sales guy Antonio and his finance guy are the best! There effort by listening to my needs got me a car I love! I’m happy Antonio was my sales guy More

Unfortunately my experiences haven't been the best From the time I leased a jeep wrangler from your location it's been a bad experience. Finance manager upsold me on everything even an alarm that was a From the time I leased a jeep wrangler from your location it's been a bad experience. Finance manager upsold me on everything even an alarm that was already installed on a 2017 which caused my monthly payment to skyrocket and have been screwed ever since. I moved yet cannot change service location which is inconvenient. On my first service my wheel lock was stolen from my vehicle by the service technician. Called for months without issue resolved. When physically came to get the issue fixed on next service, explained situation, dropped off first thing in the AM, did not receive call until almost closing to say vehicle was ready. Showed up to be told tire rotation wasn't performed due to no wheel lock found. I was outraged. All wheel locks had to be broken off and replaced without tire rotation and now my vehicle has tire chatter from missing rotation due to mud tires. If i had the choice I would never want to go back to this location and I wish I never purchased vehicle from the San Leandro location. I hope this information finds you well and can help the next person that comes to your location. More

Oil change and tire rotation We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we w We went in for an oil change and a tire rotation on 08/20. Waited about 2 hours only for our tires to not be rotated when they said they were and we were charged for it. Additionally, we have tried to contact them and speak to a manager and no luck. An email was also sent and no reply. very displeased with service here. More