San Leandro Chrysler Dodge Jeep RAM SRT

$500 for tire lock removal and new tire I do not recommend taking your vehicle here for repair unless you have a warranty. It took several days and $500 (not to mention the cost of all my L I do not recommend taking your vehicle here for repair unless you have a warranty. It took several days and $500 (not to mention the cost of all my Lyft rides and the long breaks I had to take from work to try to get through to someone for updates on my van) to have my tire locks removed (they were broken) and a tire replaced. I did not get an estimate of how much it would cost before I was asked to pay nor did anyone give me updates on how long I'd be without my van. I tried calling more than 10 times one day to get info and never got through to anyone nor did anyone return my call. I finally got one nice lady to answer the phone, but all she could tell me was that my van was not ready. No other info. I'm very dissatisfied with the entire process except that the shuttle drivers were nice. More

If I could rate this dealer zero stars I would This may have been the worst experience I've ever had. I was told that my car would take about 1-3 days to be diagnosed which I was fine with. Fast fo This may have been the worst experience I've ever had. I was told that my car would take about 1-3 days to be diagnosed which I was fine with. Fast forward 4 days I requested an update on the car but still had not received anything. My service advisor Elijah Bolton had been ignoring all my messages and had me waiting days just to get an update. On the 5th day I went to the dealer in person just to find out nothing had been done and my car had been left in the parking lot. After speaking with Bobby the service manager he had said it would take 2-3 week BEFORE IT COULD EVEN BE LOOKED AT!!!. Also when walking in Elijah had seen me and walked away to avoid me. I had decided to wait 2 more days just incase they were backed up. On the 3rd day I called the dealership to get an update where I was told the car had not been looked at and was still sitting outside. Then I had enough and have taken my business to a better dodge dealer almost 45 minutes away. The new dealership had heard my story and said it was the most ridiculous thing they had heard. Also the NEW dealership had given me an update less then 24 hours after drop off. IF YOU CAN STAY AWAY FROM THIS SAN LEANDRO DEALERSHIP PLEASE SAVE YOUR TIME. I honestly regret buying a car from these clowns. More

Antonio is a great sales person ..... he was patient , kind , very understanding, & easy to get along with in the process of getting my new car !!!!!! Thank you guys again kind , very understanding, & easy to get along with in the process of getting my new car !!!!!! Thank you guys again More

problema mecánico Cuando vine por primera vez a comparar el carro, todo fue muy bonito y profesional, Pero cuando hice una cita para que revisaran el carro por problema Cuando vine por primera vez a comparar el carro, todo fue muy bonito y profesional, Pero cuando hice una cita para que revisaran el carro por problemas macacos, eso fue un desastre la atención que le prestaron, llevándose 2 días para hacer un trabajo que requería solamente un par de horas. More

Honestly I didn’t have good service. I tried calling a few times to see the progress on my car and people didn’t know if it was ready or not. I was hung up on as well one time. I won’t be coming back for few times to see the progress on my car and people didn’t know if it was ready or not. I was hung up on as well one time. I won’t be coming back for service. More

Michael did a terrific job of explaining the various trim packages for the Jeep Gladiator models. After having all my questions about each option thoroughly answered I felt very confident that I was driving packages for the Jeep Gladiator models. After having all my questions about each option thoroughly answered I felt very confident that I was driving off the lot in the car. More

Thank you so much Nanette for help me find a car best car buying experience so far will be back soon thank again for everything buying experience so far will be back soon thank again for everything More

Customer service was wonderful first thing at 730am on a Saturday I came to see what my seat belt was stuck. Sad the part was not available and waiting for the part to come in. I hope I am not responsible f Saturday I came to see what my seat belt was stuck. Sad the part was not available and waiting for the part to come in. I hope I am not responsible for labor to have it replaced. The car has less than 10K miles on it. More

Bought my first brand new truck. Got a great deal from Gino and Eddy. Extremely helpful and quick experience. Went to 3 dealerships and they gave me the best deal by far! Gino and Eddy. Extremely helpful and quick experience. Went to 3 dealerships and they gave me the best deal by far! More

The dealership had my car 8 days. Never once contacted me. Left 3 messages on separate days asking for a update, no response. They were to call Chrysler after verifying check engine code (warranty issue), me. Left 3 messages on separate days asking for a update, no response. They were to call Chrysler after verifying check engine code (warranty issue), never did. They also lost my paperwork. Completely disfunctional at all levels. There are just not words that can describe what happened. More