San Marcos Chrysler Dodge Jeep Ram

Excellent Our experience was very satisfying..We got the car we wanted at the price we loved...Virginia Lerma helped us through every step and process.Virginia Our experience was very satisfying..We got the car we wanted at the price we loved...Virginia Lerma helped us through every step and process.Virginia answered all questions we had was very kind and respectful she really knows her job well....I Roy Garza would and will recommend anyone to San marcos dodge with Virginia Lerma....We got a 2013 Dodge Challenger and we love it....Thanks Virginia Lerma. .. More

No Honor If anyone in Management gives you a verbal agreement, states how they will take care of you after the sale, will honor any agreement...... it's a lie! If anyone in Management gives you a verbal agreement, states how they will take care of you after the sale, will honor any agreement...... it's a lie! If for any reason your feel compelled to buy any thing at San Marcos Dodge Jeep - keep in mind when you drive off the lot, check for your watch and rings if you shook hands. They for certain have your wallet. AND you get no agreed services! More

STAY AWAY!!! Incompetence and poor attitude Good luck trying to get warranty work done. Incompetent mechanic Johnny Topete blames non related parts of the vehicle as the problem so he doesn't ha Good luck trying to get warranty work done. Incompetent mechanic Johnny Topete blames non related parts of the vehicle as the problem so he doesn't have to fix anything. Vehicle had 93 more miles on it than when I brought it in, left me with no gas, and the inside smelled like Bigfoot had some bad tacos. I ordered the parts and will fix myself. Service adviser Lynn had a poor attitude from the get go and seems miserable working there. I wish Tina still worked there. She was awesome! I will make sure no one I care about goes there for any reason. More

Not a totally honest dealership Purchased my 2016 Chrysler 300 back in may of 2016 car was semi used. Salesman told me another owner had the car about seven months traded it back in Purchased my 2016 Chrysler 300 back in may of 2016 car was semi used. Salesman told me another owner had the car about seven months traded it back in for a truck the car is fine.this last week got a car fax report on vehicle found out the car had been a rental was involved in a minor accident side curtain airbag deployed... car went to auction San Marcos Chrysler bought car repaired it then sold it on used car lot of course they did not disclose to me they wouldn't and I didn't think to ask for cars history I don't think I will give then my business again can't trust them... More

Thanks for nothing The service department is an absolute joke. Took my Jeep in after several days in a row having to jump it despite having a new battery and starter. Je The service department is an absolute joke. Took my Jeep in after several days in a row having to jump it despite having a new battery and starter. Jeep says there's a draw coming from my sunroof motor that is draining the battery, so I ask them to just disconnect it since I never use my sunroof anyways. I get my car back, and my check engine light is on and my AC will not work. I take it back to them, and they say it's just a "coincidence" that it stopped working as soon as I got my car back from them. Hector was rude and incompetent. And Terry was no help either. I get it, I'm a young girl with a car problem. They look at me and see ignorance and dollar signs. But I wasn't born yesterday and this isn't my first rodeo. I do not appreciate being lied to and taken advantage of. These people are not decent human beings. They are crooks and con artists, just like all the other reviews say. Go anywhere but here. More

Shame on the dealership for fibbing Check my car to San Marcos Dodge to have the keys reprogrammed on a 2007aspen should have been a very simple fix. Made 2 trips to be told it was going Check my car to San Marcos Dodge to have the keys reprogrammed on a 2007aspen should have been a very simple fix. Made 2 trips to be told it was going to be an extremely expensive fix that there was no ability to program additional keys that they were only five allowable on my Aspen's computer system. Dealership tried to tell me it was going to be well over $1,000 to replace a hub and have two new keys made for my car due to this problem which was another lie polka dots for the dealership again they care very little for their customers time they don't even care to be honest. More

Looking to purchase brand new 16 Dodge Went in to the dealership with pre approval over 30k dealership didn't try to negotiate with car I wanted. Made me run my application through them, go Went in to the dealership with pre approval over 30k dealership didn't try to negotiate with car I wanted. Made me run my application through them, got approved for vehicle. price of vehicle was then changed from internet price. Talked to finance manager reason being he said was that the INTERNET PRICES were subject to only cash buyers and if it would be financed would go off of msrp. Salesman was awesome, everyone else was shady and didn't show any customer value. Was willing to let me walk because I wouldn't take their 38k loan and they wouldn't work with me to get total price to 35k when I told them my budget was 30k. You can meet them more than halfway but don't expect the same in return. More

Hard to Love My Jeep was on the lot for 1.5 days with no contact from San Marcos Jeep. I had to call them. They said "we're busy". Do I care? No. Ultimately, the c My Jeep was on the lot for 1.5 days with no contact from San Marcos Jeep. I had to call them. They said "we're busy". Do I care? No. Ultimately, the car was with the dealer for 2 days. Every time I called, I was transferred around at least three times. It's like they only have four employees in the whole dealership. It went with the dealer because of positive experiences with other Jeep dealers. This was very disappointing and I still don;t know if the car is fixed correctly or not. So, if you have the time to be without your care for a couple days and enjoy very poor customer with a foundation of excuses then San Marcos Jeep, Dodge, etc is for you. More

Service and Sales I've used the service department for 6.5 years for a vehicle purchased at another dealer. The oil service agreement is great. $100 for 4 oil changes I've used the service department for 6.5 years for a vehicle purchased at another dealer. The oil service agreement is great. $100 for 4 oil changes and I'm not out another penny for oil change. I decided to purchase another vehicle and Henry too great care of me. He bent went out of his way to help and find what I was looking for. He had me pre-approved in advance so when I got to the dealership all I had to do was find a vehicle. After the sale, he spent hours with me making some adjustments to the vehicle, pairing phone, etc. if you're looking for a vehicle new or used, call Henry. He is very knowledgeable and if he doesn't know the answer he won't stop until he finds one. I definitely recommend SMCJD for service and sales. More

Randall and service is not too helpful to the customer I drop off my vehicle to get it service for my extended warranty. The service guy( Randall) was slow or don't care about the customer.He was give I drop off my vehicle to get it service for my extended warranty. The service guy( Randall) was slow or don't care about the customer.He was give me the running around on my extended warranty which include Rent-A-Car. And he said he does not have any rent a car in the dealership available. My vehicle dealer a week and work has not been done to the vehicle. I recommend not to bring your vehicle to be serviced in this dealership. More