San Marcos Chrysler Dodge Jeep Ram

WORST DEALERSHIP EVER!!! This dealership is by far the worst from the bottom to the top!!! The rudest, most unknowledgeable salespeople & ridiculous experience EVER. Could not This dealership is by far the worst from the bottom to the top!!! The rudest, most unknowledgeable salespeople & ridiculous experience EVER. Could not pay me to buy a vehicle here & wouldn't recommend them to my worst enemy!!! More

What the heck !!! I was there for a recall on my Chrysler 200, and decided to get an oil change. The service rep. Matthew, said it was going to be $42.00 and I sai !!! I was there for a recall on my Chrysler 200, and decided to get an oil change. The service rep. Matthew, said it was going to be $42.00 and I said yes, expecting it to come out to be like $50.00 dollars with tax and disposal fee. But a $42.00 dollar oil change came out to a $77.00 dollar charge. When, I went to pick up my vehicle the cashier could not answer my questions. Had to go back the next day the service center and ask if there were charging for labor the lady Terry, said yes. The service personal have been working there for serval years they should have known how much it would of been in total. I will never go have a oil change there... More

John D. Avignon John was the man to go to. He made me feel at home when others didn't even say hello.. John alone is the only real reason why I recommend this dealer John was the man to go to. He made me feel at home when others didn't even say hello.. John alone is the only real reason why I recommend this dealership, other than a couple of other people.. that were nice. He had me comfortable through the whole process. Thanks again John, you've been great. More

Uninformed, Incompetent staff Nobody at the dealership seems to know anything about sales, customer service, follow up, etc. I've never been so unhappy after dealing with a dealers Nobody at the dealership seems to know anything about sales, customer service, follow up, etc. I've never been so unhappy after dealing with a dealership, and we've purchased quite a few vehicles in the last 7 years (from other dealerships). The sales staff doesn't have a clue about inventory, the process, the customer. Finance doesn't know how to properly write up a sales transaction with appropriate tax, however, that was in our favor; and they also have poor follow up skills, actually, they have none. We've been waiting for Gap refund for over a month and was contacted today saying we need to go to the dealership that we purchased the trade in at!!!! We just get one excuse after the other! Never....again. Horrible experience!!!! More

great service by Michael Michael was our salesman and was awesome! He always kept us updated and was on top of everything. One of the managers was rude to my girlfriend, but Michael was our salesman and was awesome! He always kept us updated and was on top of everything. One of the managers was rude to my girlfriend, but oh well Michael is highly recommended in my book. Thanks again Michael JA More

Not available Hank was the best salesperson I talked to in San Marcos! He was able to help me understand everything and send me home with a beautiful car! Hank was the best salesperson I talked to in San Marcos! He was able to help me understand everything and send me home with a beautiful car! More

Worth the short drive for big savings! I drove about 40 miles from San Antonio and it was so worth the drive this other review must be from an old dealership or something like that! These I drove about 40 miles from San Antonio and it was so worth the drive this other review must be from an old dealership or something like that! These guys were amazing I hardly ever write reviews but this is so worth my 2 minutes. Thank you all for helping us get into our new Dodge we love it you stole this Chevy gals heart. I passed up 3 Dodge dealerships and because of the way I was treated on the phone didn't even consider shopping any of the other guys. Customer service still exist at this dealership and in an era of all internet. Thanks guys and keep up the great service! More

Avoid this place! They sold me a truck that they bought as frame damaged from an auction. They knew it was frame damaged but decided they didn't need to disclose it when they were asked. Now they are makin as frame damaged from an auction. They knew it was frame damaged but decided they didn't need to disclose it when they were asked. Now they are making no decent attempt to correct the situation. More

Mr. Hilley, I am sorry for the delay. I have spoken with Mr. Hilley, I am sorry for the delay. I have spoken with Greg at Texas 46 Collision Center. They will take a 3rd party check from us as long as it is Mr. Hilley, I am sorry for the delay. I have spoken with Greg at Texas 46 Collision Center. They will take a 3rd party check from us as long as it is a company check. I have already arranged and written the form for our business office and they are drafting it as we speak. Per my General Managers request I have spoken with our legal department about the matter. We will need you to come pick up the check from our dealership and in return sign a confidentiality agreement. If it is not signed and upheld we will not disperse the check for the truck repairs. Please let me know at your earliest convenience when you would like to come in to sign the form and receive your check. Have a wonderful day. Sincerely, Ms. Kyle Elizabeth Sessions Internet Manager San Marcos Auto Outlet 512-753-3300 Sent Date: 5/7/2012 06:37 PM To: "Kyle Elizabeth Sessions" From: "phillip hilley" Subject: Re: Re: Re: San Marcos Chrysler Dodge Ram What is this sign a confidentiality agreement Mr. Hilley, Since seeing recent statements that you have posted on our Yelp account our general manager has requested that you sign a document stating that you will cease and desist any and all statements, written or otherwise, on any type of forum in regards to our dealership. Since we have gone to great lengths to try to repair the situation we feel that we need to protect our reputation as a business. This will be required before you will receive the check for the payment of repair for your vehicle. Kyle Elizabeth Sessions Internet Manager San Marcos Auto Outlet kylesessions@dealer-co... (888) 451-0870 Sent Date: 5/7/2012 07:14 PM To: "Kyle Elizabeth Sessions" From: "Phil" Subject: Re: San Marcos Chrysler Dodge Ram Na I'm not going to sign a thing. Mr. Hilley, Then unfortunately we will not be able to cut a check for the reapir costs of the vehicle. This is required by our dealership if you would like the $1,549.38 to repair the vehicle. I politely ask you to reconsider. We would like to settle this in a civil manner and this is what we have been advised to do. Kyle Elizabeth Sessions Internet Manager San Marcos Auto Outlet kylesessions@dealer-co... (888) 451-0870 More