San Marcos Toyota

Salesman was very friendly and made my son’s first car buying experience memorable. We will definitely drive the extra distance for our future car buying. buying experience memorable. We will definitely drive the extra distance for our future car buying. More

Def recommend San Marcos Toyota! I was in the market to buy a Toyota RAV4 but had a strict budget. They had fair prices and I was impressed with the sales rep I worked with Ricardo M I was in the market to buy a Toyota RAV4 but had a strict budget. They had fair prices and I was impressed with the sales rep I worked with Ricardo M. He was so patient and helpful during the process. I was not the easiest customer as I had lots of questions and wanted to make sure I got a good used RAV4. During the process Ricardo was always quick to answer my texts and helped me through the process to find the right vehicle without the typical skeezy car salesman games and tactics that make me want to walk out.. I also want to give a shout out to the General Manager Bill Ferguson. When I 1st called in to inquire about a vehicle I had asked a few questions on the car and got a wrong answer. I received a personal call from the GM Bill shortly afterwards to update me that he heard about the Rav I was looking at and it looked like the Rep accidentally gave me wrong info and he wanted to make sure before I drove all the way down to look at it I had all the correct info..he ended up helping me find an alternative. Willy in Finance was also nice to work with during the process. I’m impressed and glad I gave you my business! More

Went in to JUST look and we meet Theo. He is very professional answered all questions and was NEVER pressured. We ended up buying a new truck and have no regrets. Our experience was good He is very professional answered all questions and was NEVER pressured. We ended up buying a new truck and have no regrets. Our experience was good and will buy again from the dealership. More

I’ve purchased a Toyota 4 Runner and 6 Tacomas through the years and have always had fairly decent service and sales experiences. That is up until today when I brought my 2021 Tacoma in for its 30k servic the years and have always had fairly decent service and sales experiences. That is up until today when I brought my 2021 Tacoma in for its 30k service. When I made the appt. I was told it would be $239.00 for the 30k service. I arrived and John Clayton sat down and scribbled down on a piece of paper what he recommended I should have done. Oil Change $104.95 Rotation $39.95 AF $49.95 CF $79.95 Wipers $49.95 Oil Treatment $89.95 Battery Service $89.95 4WD Service $499.95 Alignment $139.95 Balance $149.95 3 Part Fuel System Service $229.95 Brake Fluid Exchange $189.95 PS Fluid Exchange $189.95 Evap Service $239.95 $2274.20 for a 30k service on a 2021 Tacoma in mint condition. I rejected this obvious ludicrus estimate and this Service advisor who had the audacity to think I would accept this obvious attemp to oversell his recommendation for what I SHOULD have performed on my vehicle. I’ve spent a lot of money on vehicles and service here in the past, but this is my absolute LAST trip from Schertz to San Marcos Toyota AND my absolute LAST Toyota puchased if that is their strategy for customer support. Definately a third rate shady used car lot type experience. This dealership has experienced a spectacular flame-out. I’m embarrased for you! More

Perfect service! Fast and friendly! Thank you Nicole lyng and Nathan smith! Very efficient and fast, gave me piece of mind that I was safe Fast and friendly! Thank you Nicole lyng and Nathan smith! Very efficient and fast, gave me piece of mind that I was safe More

My daughter scheduled an appointment to test drive a car on a Wednesday evening, showed up for it and all went well. On Thursday, she scheduled a time for us to come in and buy the car that evening. While on a Wednesday evening, showed up for it and all went well. On Thursday, she scheduled a time for us to come in and buy the car that evening. While I was en route halfway from Houston, she got a call from the salesman stating that they had just sold the car to someone else. I get it. First come, first serve. However, I don't think you should be making appointments for customers to come in and purchase a vehicle if you're not even willing to hold the vehicle for just a few hours. I've gone through this process many times with other dealerships and the one other time another buyer came along, the salesman called me to confirm that I was still coming and told me he was holding the vehicle for me. I wish I would have gotten the same respect this time. More

BAIT, LURE, SWITCH tactics. Today, I saw a 4runner with $3k off from its TSRP on their website, so I called them to confirm the price and availability. They told me it is avail Today, I saw a 4runner with $3k off from its TSRP on their website, so I called them to confirm the price and availability. They told me it is available and that is the correct price and it is actually 3k off. They asked me to come to their place and check the car in person. Since I live around Lakeline, Austin and I didn't want to drive down there just to face a bad price surprise, I specifically asked them if there is any additional add-ons and they told me there are some add-ons offered by the dealership but they are optional and I don't have to get them if I don't want to. So I drove down there with a friend and even though I told them right away that I don't want any dealer add-ons, they tried to sell me add-ons (so called protection packages with no value to me) that cost $3k. After haggling almost an hour and ,after the sales person did back and forth with the sales manager 4 times, and after talking to the manager, they finally seem to agree to remove those add-ons from the deal and sell the car at the price advertised on their website . Then even though I told them I will pay cash before, they insist that I finance with them so I told them no again. Then they asked me how I will pay and I told them I will pay with a debit card. Then they said they are not accepting debit card payment more than $5k because there is a %3 charge (mind you, this is not a credit card but a debit card, this sounds a lie to me because I did purchase a car worth of $55k from a Toyota dealer with a debit card before). Anyway I asked them how else can I pay and they said wire transfer, cash, or check. Since I didn't know they are not accepting debit card payment more than $5k, I didn't bring my checkbook with me. So I told them I can do wire transfer right away, then they did a 180 and told me that "but wire transfer is taking 3 days and they can't give me the car before they receive the money in their account in 3 days". Then they told me that "I can give them $5k today and sign a finance contract and bring the rest of the money as a check next day" and then they will cancel the finance contract. Of course, after seeing their character and their tricky tactics and acts, I lost all of my trust and didn't do any kind of deal with them and just left. So, to summarize, they lure you with a low bait price on their website and on the phone, and when you get there, they try to sell bunch of non-sense add-ons and when you refuse that, they do any trick to get more money out of you, and after they understand they will not be able to do that, they come up with nonsense excuses not to sell the car at the price they promised you and which is advertised on their website. Basically, they wasted our 4 hours driving and haggling today and just got us frustrated. If you value your time, money and mental health, I suggest you to STAY AWAY from this place and especially stay away from these three guys "Desmond, George and a sales manager with light blue eyes at the age around 27-37 who didn't give us his name". More