San Marcos Toyota

The BEST Customer Service Experience! My husband and I recently purchased a preowned Toyota Land Cruiser from Mike Hickey with San Marcos Toyota and could not have asked for a better sales My husband and I recently purchased a preowned Toyota Land Cruiser from Mike Hickey with San Marcos Toyota and could not have asked for a better sales experience and sales rep. Mike was thorough, helped us explore all of our options (down payments, trade-ins, financing, etc.), and even made sure we could get the vehicle that day! Since our purchase, Mike has followed up with us to make sure our vehicle is everything we hoped for and to offer anything else we may need. If you are looking for a vehicle, whether new or preowned, hands down, go to San Marcos Toyota and ask for Mike Hickey. He will treat you with first class service, which can sometimes be hard to find these days. There was no pressure to purchase and in fact, his positive attitude (no pushiness!), knowledge about the brand, and enthusiasm about US getting a new vehicle were all selling points. This is our second purchase from San Marcos Toyota and will not be our last. Go see Mike, he will make it worth your while! More

Terrible Customer Relations The Service Manager was EXTREMELY RUDE to me! I will not return - I felt really bad after this experience and have spoken will my coworkers about how The Service Manager was EXTREMELY RUDE to me! I will not return - I felt really bad after this experience and have spoken will my coworkers about how I was treated. More

Sold us an UNSAFE vehicle We recently purchased a used vehicle from this dealership. Not only was it a painstakingly long process, to which they did not demonstrate ANY sense We recently purchased a used vehicle from this dealership. Not only was it a painstakingly long process, to which they did not demonstrate ANY sense of urgency in the matter and only apologized for dragging the process out after our 4th time of asking how much longer it would take, but we feel that this dealership does not value the safety of their customers at all. We test drove the vehicle and noticed that the brakes felt a little tight, but because each vehicle is different we thought it was just a matter of it being a different vehicle. I brought the vehicle in for a brake test after having it for only 3 days and it not feeling right. The service manager at the shop I brought it into informed us that the brake booster was going out and that if it goes out, the vehicle will not stop and this can absolutely result in injury or death. He went as far as to tell us that he could not in good conscience have us drive the vehicle out from that shop because they would be liable if anything went wrong and that if we declined the repair we would need to have it towed. We of course agreed to do the repair as this is a major safety concern, and have now after only 3 days of ownership of the vehicle have a $1,000 bill added. This means one of two things at Toyota of San Marcos: One, they don't do a full inspection of the vehicles on their lots to ensure that they are safe. Regardless of their no warranty, or as-is condition, this vehicle in the condition that it was in shouldn't have even been able to be test driven off the lot. Two, they don't care about the safety of their customers once the car is off their lot because what matters to them is the sale. A follow-up call was made from a salesman there because they were unaware that we had even purchased a vehicle from them, and even after explaining that we were unsatisfied with the purchase, we were told we'd get a call back and considering the severity of the issue with the vehicle, no callback was made. This speaks volumes to the values at this dealership and we will never recommend this dealership to anyone, nor repeat business with them again. Shame on them for selling a vehicle that they neither looked into fully or did and didn't care once the sale was made! More

Great Customer Service X2 At around 3000 miles I had a flat tire which I thought had been something in the tire. I took my Tundra 1794 Edition in and was greeted by Joe. He st At around 3000 miles I had a flat tire which I thought had been something in the tire. I took my Tundra 1794 Edition in and was greeted by Joe. He stated that the warranty might cover the replacement and that he would do everything possible to find something wrong with it. After a short time he came back and told me that the tire man and himself could not find any defective area on the tire. The problem was consistent with hitting a curb or something along the road. I did not have road hazard protection on the tires so therefore I would have to pay for the tire. Case closed.//////////////// More

Body shop is terrible! Incompetent Slow! Doesn't return car on the promised date, (in fact, a week and a half late). After it was "fixed", had to be returned 3 times for headlight adj Slow! Doesn't return car on the promised date, (in fact, a week and a half late). After it was "fixed", had to be returned 3 times for headlight adjustment-they were pointed down at the ground-you couldn't drive it at night. How does a DEALERSHIP not get that right until the third time?? Management was unresponsive. Their "estimate" was thousands of dollars higher than the insurance estimate, I realize that usually happens, but not 25% higher! I thought a dealership was the best place to take my brand new Toyota for.body work, but have had much better experiences at Caliber Collision. Live and learn,. More

Horrible place to work DO Not Work here! Worst pay plan in my 25 year history of Automobile sales. My pre interview I was given a pay % that were not true. I was then instru DO Not Work here! Worst pay plan in my 25 year history of Automobile sales. My pre interview I was given a pay % that were not true. I was then instructed to take a urinalysis and upon completion I was then given the company packet with pay plan. The first used vehicle I sold, I was given an amount my commission would be, because I did an excellent job of selling the company value. I was later told that there was a repair order done a month prior that hadn't been posted yet, so then I received $100 mini. I sold 4 vehicles my first four days there 5 in 10 days. One had been on the lot 149 days and I had a flat tire on my way to work so Wham $50.00 mini. Oh did I mention the people that bought the first vehicle from me got bumped in finance because another customer who had been there an hour shorter was financing the vehicle and mine was a cash customer. While I was there, a younger salesmen was told that he can only be paid a certain amount because they payed him hourly and he hadn't clocked in. He stated nobody showed him how to clock in. This happened to myself and another senior salesman, who was short on his ridiculous pay. The hours are long and arduous, yet you still don't get paid the correct amount, because they conspired to not tell new people how to clock in It is almost criminal. I had to quit because I'm diabetic and I was driving 90 - 100 minutes a day each way, by the end of the day, I'd be suffering from dehydration and it caused kidney issues. I stayed longer because the sales manager Kyle and my manager Bill Brown kept saying things will get better. I do feel that their hands are tied when it comes to treatment of employees. The used car managers are new and often put far less than fair market value in vehicles because they're afraid of making a mistake causing customers to flee and go to other places. As far as the service department, they have rude service writers and 1 real good older guy and a young guy that do their best to maintain customer satisfaction. The final straw was yesterday when I went to pick up my final check as they said "your final check is here" I drove 105 miles only to find out my final check was not there it would not be ready until the 10th. I was not aware that every single deal advertise on the internet would be $100 and no bonuses are paid on used cars. During a meeting it was mentioned no salesman and qualified for a bonus in 4 months. San Marcos customers, if it appears your salesman may be a little short with you, it is not their fault, nor is it the fault of the sales manager or employees, it is just the culture of that dealership itself. You can change managers all you want. You can put false reviews on the internet but you never change the culture of the place and that sucks for the people of San Marcos and its surrounding areas. They also failed to meet the minimum federal guidelines with regards to handicap parking in accordance with the Americans with Disabilities Act More

Great service representative Pat Frye went above and beyond when my Prius battery failed. This man cares about his customers and doing the best for them. I was traveling and he he Pat Frye went above and beyond when my Prius battery failed. This man cares about his customers and doing the best for them. I was traveling and he helped me get back on the road. My dealership at home Fred Haas would not help over the phone. You represent Toyota in a stellar manner. Thank you Pat. More

New Vehicle Purchase I had a very positive experience with San Marcos Toyota in buying a new 2016 Rav4. Karlton Kopecky, my sales person, was very helpful. I made severa I had a very positive experience with San Marcos Toyota in buying a new 2016 Rav4. Karlton Kopecky, my sales person, was very helpful. I made several internet requests to Toyota dealers in major Texas city metro areas for their best prices on similar Rav4s. These dealers did provide this information to me either by email messages or telephone calls. Karlton gave me a initial quote that I thought was still above what I wanted to spend. On his own initiative, Karlton sent me an follow-up email message which brought the Rav4 down to what I wanted to pay. Before making the purchase, I (1) had my financing pre-arranged with a credit union; (2) found an extended warranty from another company other than Toyota to cover the vehicle for several years; (3) did not have a trade-in; (4) told Karlton that I was not going to pay for some add-on items by the dealership that were listed below the MSRP sticker that some dealers were providing at no cost, and (4) a definite drive out price before I even went to the dealership. Something that it also very important to me is the fact that San Marcos Toyota is an A+ Accredited Business with the Central Texas Better Business Bureau (BBB). I made an appointment with Karlton as to when I would come to the dealership to purchase the vehicle. With all of these pre-arrangements, the entire experience went well for me. The atmosphere at the dealership was very calm and relaxed for me. Because of these factors, I will definitely consider San Marcos Toyota as my first choice when I buy a new Toyota for my child in the next few years. More

Non-professional sales representative I have bought my Corolla LE on Apr 30, and I am NOT happy with the purchase at all.They sold me the car overprice. First of all, we are new customer I have bought my Corolla LE on Apr 30, and I am NOT happy with the purchase at all.They sold me the car overprice. First of all, we are new customer with Toyota, I have never had a Toyota before at all. When we came to see the sale who we talked to via the phone, he was busy so they put us to another guy, who totally DO NOT knew anything about what he was selling.We got on the car, and didn't know it was a Corolla L, no key less entry.We found out about this after spent 25 mins test drive and of course I didn't want to buy that. We decided to get the Corolla LE, and I kept asking them if they could low the price for me, they said NO.Ending up paying 19,000. I went home, looked at the website again and found out we were qualified for College Grad rebate, which could reduce us 750.I called the sale guy and asked, he said they would have given us that offer IF we had told them when we were there, and it was our fault. Well, I feel like their sales man just want to hook the customers like a fish, and I was a dummy.I have learnt my lesson, and hope if you want to do business with them please spend time to research and read their reviews. More