San Marcos Toyota

I’ve been a customer of the dealership for more than ten years. Today I was charged $184 for an oil change and cabin air filter replacement, not planning to return. years. Today I was charged $184 for an oil change and cabin air filter replacement, not planning to return. More

Easy to deal with, low pressure, had the vehicle we wanted, finance department was quicker than any we have dealt with. wanted, finance department was quicker than any we have dealt with. More

Ray would like to thank everyone that participating in the trade-in of his car for a new model thank you Sam for everything very excellent service very pleased with the car He went home with the trade-in of his car for a new model thank you Sam for everything very excellent service very pleased with the car He went home with More

Honestly impressed. I had come by here a few years ago and they have since seen a change in management. It does not go unnoticed! I had the pleasure to work with Sam Cof I had come by here a few years ago and they have since seen a change in management. It does not go unnoticed! I had the pleasure to work with Sam Coffman in sales and he made the experience stress free and genuinely cared about getting us in the right truck. He kept us laughing even during the tough parts and I would highly recommend coming on over to San Marcos Toyota! Ask for Sam! More

Poor customer service. Poor communication. Misrepresentation of inventory. They let me drive an hour to get to dealership to see a car that did not exist. I had an appoin Poor communication. Misrepresentation of inventory. They let me drive an hour to get to dealership to see a car that did not exist. I had an appointment. I'll keep purchasing my Toyotas from the dealership 25 mins south of them. You should too. This would have been my 6th Toyota More

San Marcos Toyota went above and beyond for me. I worked with Daniel for a little over a month, discussing the exact car I wanted. He was very helpful and just as excited as I was. When the car came in, Dan with Daniel for a little over a month, discussing the exact car I wanted. He was very helpful and just as excited as I was. When the car came in, Daniel made sure to give me the heads up to come in a test drive it. I decided to purchase the car the same day! I really appreciate San Marcos Toyota and Daniel, for providing such a fun experience. More

Worst service department I have ever used under new management. Since owner changed, I have had three very poor service. With the past owner you could bring your car in for express service for an oil c management. Since owner changed, I have had three very poor service. With the past owner you could bring your car in for express service for an oil change, tire rotation or regular service checkup and it was completed in 30-45 minutes. After management changed, it took 1 and 1/2 hour for an oil change. Management told me there are under construction and to make an appointment. Next time, I made and appointment for a 25,000 mile check, took an hour and 45 minutes. Complained they apologized again. Came by today without and appointment and they no service advisor came out, a kid from the shop tried to help, he talked to the service advisor who would not come out and told the kid to tell me it would be 3 hours to get to my car. NEVER COMING BACK AGAIN!!! FIND ANOTHER DEALERSHIP AVOID THIS ONE!! More

Avoid this dealership at all cost!!! THUMBS UP A Avoid this dealership at all cost!!! THUMBS UP A NEGATIVE REVIEW IF YOU DECIDED TO AVOID THIS LOCATION. LET THEM KNOW CUSTOMER SERVICE MATTERS. Avoid this dealership at all cost!!! THUMBS UP A NEGATIVE REVIEW IF YOU DECIDED TO AVOID THIS LOCATION. LET THEM KNOW CUSTOMER SERVICE MATTERS. During December of 2021 this dealership was able to take full advantage of my misfortunes and use the COVID-19 induced supply chain issues to their full benefit. Cliff note version of my experience: - Day 1 took 10+ hours, Day 2 took 4+ hours. - Day 2 found an Opossum under the hood of the car. - Every car comes with a security service charge (APEX, a knockoff version of LoJack) of $1,000 on top of the sticker price. - During negotiations it was agreed to have new tires put on the car, yes they put new tires on, but they were the wrong size, and they refused to fix it. - Day 3 went to pick up the car, found a cracked/chipped windshield (they covered it up with dealer stickers), 2 hubcaps were missing, they lost a floor mat, and again the tires were wrong. - Filed a complaint directly to Toyota, the dealership called me and offered to buy the car back instead of fixing the windshield or fixing the tires. Down right refused to put the correct tires on, but wanted to buy the car back 🤷‍♂️? - They did have 2 hubcaps delivered to my house after I was able to prove the car had 4 hubcaps originally with the photos I took, but they did try to lie about it. Long Version Bill Ferguson and Craig Otsuki may be the sleaziest managers I have ever dealt with in all my life. A $1,000 charge for Apex with every vehicle and no concessions accepted to have it removed, it’s ridiculous and is nothing more than a money grab for the dealership. I also found a Opossum under the hood of my vehicle after my mandatory test drive. I the consumer was the one who removed the Opossum from the belly of the engine. Then during negotiations for purchasing the vehicle I requested new tires and break pads on the 2015 Toyota Prius as they were very worn. When I went to pick up the vehicle, 2 hubcaps were missing, and a rear passenger floor mat. I had to argue that is not the way it was when I bought it. Luckily I had pictures to prove I was right about the hubcaps and that was rectified. Upon further review there was a crack in the windshield that was covered up by excessive stickers from the dealership when I bought the car. Of course I got nowhere in having that replaced, but I also noticed the new tires I requested was the wrong size for the car and I asked to have that fixed. After several calls and text messages this dealership claims that the tires are fine for the vehicle and they will not correct it. I am so fed up with this process and all I want is the correct tires put on my Prius. This dealership decided to put 195/60R15 tires on the car when the owner’s manual, every tire site online (to include their website), and the sticker on the car says 195/65R15. It’s absolutely ridiculous to nickel and dime me over stupid petty crap like the correct tire size. I have fought and fought to have this rectified and have received no resolution. I guess during negotiations when they say "we'll put new tires on the vehicle" that just means whatever they have lying around. Get the tire size in writing!!!It's clear whoever was in charge of cleaning up this vehicle placed the wrong tires on the car, lost 2 hubcaps, and lost a floor mat. I have purchased and serviced 8 vehicles at 20+ Toyota dealership around the country, and this is by far the worst dealership I have ever had to deal with. Yes the obvious answer was to walk away, but my alternatives would have been worse for me and my family. The more I became invested the harder and harder it was to walk away. Yes I made mistakes and if I could do it all over I would. Learn from my mistakes or avoid this location all together. More

BEWARE!!! SENT ATTACHED MSRP SHEET FROM SALES, TOLD I WOULD GET A BETTER PRICE AT DEALERSHIP, AND BAITED TO COME ALL THE WAY FROM AUSTIN TO FIND OUT THEY CHARGE $3,000 ABOVE MSRP ON ALL NEW VEHICLES!! DO WOULD GET A BETTER PRICE AT DEALERSHIP, AND BAITED TO COME ALL THE WAY FROM AUSTIN TO FIND OUT THEY CHARGE $3,000 ABOVE MSRP ON ALL NEW VEHICLES!! DO NOT WASTE YOUR TIME, WOULD GIVE ZERO STARS IF I COULD. More