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San Tan Ford
Gilbert, AZ
1,205 Reviews
Welcome to San Tan Ford! Located in Gilbert, AZ, San Tan Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with San Tan Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 480-621-3777 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,205 reviews
December 27, 2017
Purchased 2017 F150 Great experience with John Dye and the team. I drove to San Tan from Tucson because of the follow thru from John, love my new F150! Great experience with John Dye and the team. I drove to San Tan from Tucson because of the follow thru from John, love my new F150! More
by LMK
Employees Worked With
December 26, 2017
Purchase of a 2018 Ford Expedition This is the second Ford Expedition I have purchased from San Tan Ford during the past year. Like the first purchase, this went down without a hitch, t This is the second Ford Expedition I have purchased from San Tan Ford during the past year. Like the first purchase, this went down without a hitch, took very little of my time or haggling, and the product delivered was superb! My salesperson, Internet Sales Manager Jeff Ochs, was exceptional! He never attempted to play the "new car salesman" game. He was straightforward, honest and most courteous. Made the entire transaction painless! Jeff made sure delivery of my Expedition was clean, all features carefully explained and all paperwork completed without a hiccup. Great job Jeff! Overall an exceptional experience and I am one tough customer to please! More
by rob4092xx
Employees Worked With
December 24, 2017
No pressure, easy to work with. Found the car I wanted online, I was out of town. Give them a call and was able to purchase over the phone. Talked with the finance person and no pres Found the car I wanted online, I was out of town. Give them a call and was able to purchase over the phone. Talked with the finance person and no pressure to buy extra items. When I got back in town car was ready to go. Had training on the new snyc 3 as I was familiar with the sync system. More
by wcm101
Employees Worked With
Jim Berns
December 23, 2017
Great job Mike Mike was a great salesman with a soft and honest demeanor. We got the Escape we wanted in the end with no problems. This is a great place to make a Mike was a great salesman with a soft and honest demeanor. We got the Escape we wanted in the end with no problems. This is a great place to make a deal on the vehicle of your dreams. More
by Bob Sommer
Employees Worked With
Mike Landrum
December 19, 2017
Garbage Service Departmet I had the unfortunate experience of working with this dealership. I purchased new a 2017 Mustang GT Premium with Performance Package from them. Afte I had the unfortunate experience of working with this dealership. I purchased new a 2017 Mustang GT Premium with Performance Package from them. After the break-in, I noticed when I ran the vehicle hard the interior would fill with exhaust gasses. Obviously the incompetent techs were not of any help, as I predicted, but the worst part was absolutely the way that Jesus handled (or rather, didn't handle) the situation. He didn't communicate with me, didn't return calls, didn't engage management when asked to, absolutely the worst customer service experience of my life. He treated me poorly, spoke to me poorly, and in general is not someone that should be interacting with customers at all. I took my vehicle to Courtesy Chevrolet and traded it in on the FAR superior Camaro SS 1LE to resolve the issue. This dealer, the service department, it's management, and Jesus are the reason why I chose to switch brands entirely. Garbage customer service. More
by ChevroletConverted
Employees Worked With
Jesus - Service Department
December 19, 2017
Great place to buy.. This is my second time buying from this dealership.The sales woman was very great. She worked with me to get what I wanted. I just went there to talk This is my second time buying from this dealership.The sales woman was very great. She worked with me to get what I wanted. I just went there to talk to them about a deal offered me and I ended up buying. I love what I got from. More
by agolee78
Employees Worked With
Brynaina
December 19, 2017
Detailing team needs help One thing I would like to see is a much better detailing job on the car and SUV that I bought. That was the only item that was sub par. The location One thing I would like to see is a much better detailing job on the car and SUV that I bought. That was the only item that was sub par. The location of the final pickup isn't idea and should be really better lit, so the customer can see any imperfections or a great detail job (which wasn't provided). I feel either the detail department doesn't have a brightly lit area to work on the cars and/or this dealership needs to hire a new crew. I know I could detailed the car better myself. Other than that, the sales people are great, accessory team was great, finance was OK, technical person was awesome and the facility seemed clean. More
by Heatseeker
Employees Worked With
Tim Jones, James Persely
December 18, 2017
San tan ford Second time buying a car here at San tan ford never a problem or concern with the terms of the deal.or the quality of the used cars. Second time buying a car here at San tan ford never a problem or concern with the terms of the deal.or the quality of the used cars. More
by Sconti1004
Employees Worked With
December 18, 2017
Something smells odd I am not giving a stellar review of the dealership for several reasons. As a matter of fact the silver lining to the whole process was the Sales Consu I am not giving a stellar review of the dealership for several reasons. As a matter of fact the silver lining to the whole process was the Sales Consultant, Michael Donlevy, who was professional, courteous and was the reason why I wanted to take my business across town (I am from Litchfield Park) and become their customer. I was looking at a Ford F-150 Blue Jeans Lariat with the 502a package. Something I had my heart set on. It costs a pretty penny too, and rightfully so, you are getting a very nice truck. Here is where things take a turn, that just left the whole new car buying experience south on me and has me reconsidering the whole car buying process. I left upset and somewhat angry. The first item. The car has 1200 miles on it. The dealer has been driving the car around. By definition, this is a slightly used car and has depreciated by 11%, from every definition of the word and what a car depreciates to when driven off the lot. The dealership was using semantics such as 'It wasn't registered'. They were not willing to consider that fact when negotiating... I find that if I were to do the same thing with that vehicle, they would take more than 11% of the value from that vehicle. They were at best trying to tale 1000 off.... laughable, its a percentage not a dollar figure and it is, by ever sense of the word, used and thus should be treated as such with an understandable depreciation value. The next item that had me scratching my head. I had a sales manager give me an initial quote on the car at around 56K. The car is showing online at 54K. Not only did the sales manager not cross reference their own website, they were not even on the same page as their own online price and quite frankly, the perception was they tried to pull the wool over my eyes. Finally, the GM, who calls the shots, was in negotiations with me this morning, felt he was not budging on price (which, honestly is his own prerogative and needs to understandably make a profit... this is a business after all). But the man reeked of alcohol on a Monday morning. I am not trying to say the man is an alcoholic or that he had been drinking on the job... I am just saying if I held a match up to his mouth there would have been a fire. With that being said, I will not do business any further with them as it seems they do not understand the definition of new versus used, they don't know their own pricing for vehicles and their GM might have a substance abuse problem. I wish we had come to an accord, but it did not happen that way. This is not retaliatory in the fact I didn't get the deal I wanted (just an unfortunate fact). There seems to be some issues and professionalism issues going on behind the scenes. This coming from a 2 time war veteran, military officer who has served his country faithfully for 17 years and counting. MAJ Jonathan Reading More
by MAJReading
Employees Worked With
Art, JD, Michael Donlevy
December 18, 2017
Great sales team Great sales experience and everything went smoothly. Friendly sales team and went through the financing fairly quickly compared to what I've dealt wit Great sales experience and everything went smoothly. Friendly sales team and went through the financing fairly quickly compared to what I've dealt with in the past. More
by Jsnrlnd
Employees Worked With
Andre
