Sanders Ford Inc

Sanders Ford Sales and Service Department administrative, operations, finance, frontline, mechanics, clerical, and sales force/ marketing teams and staff should all be recognized at Swansboro NC and Jacksonv operations, finance, frontline, mechanics, clerical, and sales force/ marketing teams and staff should all be recognized at Swansboro NC and Jacksonville NC for their outstanding customer service and leadership! We appreciate your genuine caring and compassionate commitment to the surrounding civilian and military communities, thank you! ~ Sherry in Holly Ridge NC More

I have waited a year to write this review because I was hoping I was wrong about their finance lady. Turns out I was correct in thinking she changed the deal to add 4k to the car I purchased, Everything st hoping I was wrong about their finance lady. Turns out I was correct in thinking she changed the deal to add 4k to the car I purchased, Everything started out great with Art as my salesman. Art was amazing working for the deal even after we left. He texted me 3 times with pictures of the deals he was trying to make. I said to my wife if he is working this hard after we leave he will work hard for us even after the sale. We went back and bought a 2024 Mustang GT premium and the deal was supposed to be they pay off my trade and we would be out the door at 48k and some change with 4k down. Once I was called into the finance office that is when things took a turn, You see I suffer from a brain injury and the finance lady was telling me about her ex who also has PTSD and a TBI so I said I understand because I am always forgetting things. she looked at the paperwork and said this isn't right and walked out of the room and when she came back in she smiled and said so you forget things, I said all the time but I have learned to live with it. I guess I should have told her when my PTSD wakes up It causes me to remember everything that takes place at that moment. She smiled again and said well ok then something was wrong with the paperwork and I had to go correct it. What I didn't realize was she was changing the numbers by adding 4k to the deal and it wasn't until my wife sat down and took a look that we realized that this woman took advantage of my TBI and changed the deal. I didn't catch it because she had brought up some stuff about Afghanistan and asked me if anyone I knew died and she kept provoking that kind of conversation, I was trying to man up and keep doing the paperwork so I missed the added 4k. So I would never recommend this dealership to anyone because of this one lady. More

Abigail was amazing to work with. She referred me to Thomas in Swansboro and they made the whole buying process easy. She referred me to Thomas in Swansboro and they made the whole buying process easy. More

Justin was awesome he help me get all the paperwork necessary for me to get my vehicle back on the road he’s exhibited create customer service and speedy communication! necessary for me to get my vehicle back on the road he’s exhibited create customer service and speedy communication! More

Oil change and tire rotation should not take over 90 minutes with a scheduled appointment. minutes with a scheduled appointment. More

This dealership was great helped me and my family well. Service was an amazing. Thank you. Service was an amazing. Thank you. More

Great staff, and good selection of vehicles that were good quality also. Staff was very helpful and friendly and not pushy!! good quality also. Staff was very helpful and friendly and not pushy!! More

AJ was very professional and didn’t everything possible to get me the best deal. to get me the best deal. More

Overall, very easy and pleasant car buying experience from salesman (AJ) through finance manager. Although I have only owned my new Ford Ranger for three days, I am very happy with the product so far. from salesman (AJ) through finance manager. Although I have only owned my new Ford Ranger for three days, I am very happy with the product so far. More

The entire Sanders ford sales team did an excellent job, especially the sales agent and finance rep, Abby was very instrumental in arranging the entire sale. especially the sales agent and finance rep, Abby was very instrumental in arranging the entire sale. More