Sands Chevrolet - Glendale

Overall great experience Sean was great to work with, very helpful and friendly. He went out of his way to ensure I got the best deal possible and that I knew all my options a Sean was great to work with, very helpful and friendly. He went out of his way to ensure I got the best deal possible and that I knew all my options as for as vehicle purchase. The only area needing of improvement is alignment amongst the management team. One manager arranged for me to come back the next day to pick up some items because the purchase was completed late in the evening. When I returned the next day, I was told items could not be given to me until the load was fully funded by the bank (extra set of keys and owners manual) by another manager. I have never had those items withheld from me before but could have saved my an afternoon trip and a few miles driving had I known I need to wait. Overall I am satisfied to this point with the dealership. This is my second vehicle purchase from this dealership and would return for a third in the future. More

Patience The sales man tried to explain the proces and answer questions. Time was taken to show me the technical operations and vehicle safety ..that is impor The sales man tried to explain the proces and answer questions. Time was taken to show me the technical operations and vehicle safety ..that is important. More

fast repair fast service for a 10yo truck they worked with me to get the repairs done. i would bring my vwhicle back for future repairs as needed. fast service for a 10yo truck they worked with me to get the repairs done. i would bring my vwhicle back for future repairs as needed. More

Darwin Sosa Darwin was really helpful with the purchase of my first financed car, Other dealers were asking for big down payment they were able to work with me Darwin was really helpful with the purchase of my first financed car, Other dealers were asking for big down payment they were able to work with me with what was on my budget, over I had a great experience with him. Thank you. More

Anger turns to appriciation When I took my new diesel van in for service because it would not run faster than 45 mph I was livid and ready to sue. This brand new Duramax diesel t When I took my new diesel van in for service because it would not run faster than 45 mph I was livid and ready to sue. This brand new Duramax diesel that requires an additive to clean the fuel system exhaust or something. It kept cycling. My employee was driving on the freeway and pulled off at a rest stop and called me and refused to drive it further. The speed limit on this freeway is 75 mph and those big trucks coming up behind scared the heck out of him. I took over to try and get it back to town. He was right, those big trucks almost blew us off the road. I called the dealer, my sales person Jon Shoop and he said bring it right in. When I got to the dealer my guns were loaded so to speak. I met with Mr Shoop and he said lets concentrate on the issue and get what ever is wrong corrected and go from there. He talked to the service manager and though they were very busy, Scott said he would do all he could to get it in there that day and see what the issue was. Scott called me a few hours later and said they found the problem and corrected it. He tried to explain to me what it was but I don't understand these things enough to understand. To be honest I didn't really care as long as it was fixed, and I could get it back on the road making money. Jon Shoop the salesman and the service department went way above and beyond their requirements to rectify a bad situation. They were very professional and courteous during the entire procedure. Thank you for that. I am not easy to get along with when I feel I have been wronged. I have found in life things happen. It is not so much things that happened, but how they are handled when they do. Sands has it figured out. More

Fun and exciting experience. At first, I was hesitant on trading in my 2011 Equinox for a newer car, but, after all the great incentives that came with my new 2016 Equinox, I was At first, I was hesitant on trading in my 2011 Equinox for a newer car, but, after all the great incentives that came with my new 2016 Equinox, I was sold!! More

Read your paperwork Everything went well until we signed the papers. We had to come back because of a change in banks. When we reviewed the paperwork it was 400.00 more. Everything went well until we signed the papers. We had to come back because of a change in banks. When we reviewed the paperwork it was 400.00 more. Then we came back the next day and the price on some items like the glass etching was more. We told the guy about it and he said that is what it was we showed him the original paperwork but he still wouldn't change it. It was not a lot of money but it was the fact that he argued with us. Saying that it changed a month ago yet we signed the papers a few days ago. Watch and read everything. Other than that it was great More

Good sale Got called up by Ramon G. About the 4th of July sale going on at the dealership and was blown away again with the deals going. Was helped along the w Got called up by Ramon G. About the 4th of July sale going on at the dealership and was blown away again with the deals going. Was helped along the way by Alfred Aguilar and was very pleased. Thank you again all More

Sands Chevy Darwin Sosa fue un excelente vendedor y me ayudo mucho agarrar la troca que yo quise. Fue una experiencia muy buena. Darwin Sosa fue un excelente vendedor y me ayudo mucho agarrar la troca que yo quise. Fue una experiencia muy buena. More