Sands Chevrolet - Glendale

Communications glitch 5/4/15 I called to talk to a specific service consultant. I dialed (623)931-9399 for service. Two times I called consecutively and was hung up upon im 5/4/15 I called to talk to a specific service consultant. I dialed (623)931-9399 for service. Two times I called consecutively and was hung up upon immediate pickup of the phone line w/o a word. I then called (623)931-9331 for the receptionist. I told her of the hang ups and she apologized, then transferred my call to some woman in the service dept. I told her of the hang ups and she said that the number ending 9399 is a typo and the correct number is 931-9331. She advised me that the consultant is out to lunch. I declined her offer to transfer the call to the consultants voice mail. I waited 30+ mins (after 1pm) and Chris in the service dept answered on the 9399 number. How about that? I took his offer to transfer me to my consultant of choice and was sent to a voice box system that said I was to enter a box number. What does this mean? Do I have his box number? No. If I did, would I have gotten to retrieve his messages or only allowed to leave one?. Summary: 1) If the receptionist fails to report the hanging up issue to a responsible person, then that's a failure of future service. 2) All people that answer a phone in the service department should know and if asked, should be able to provide the departments phone number. 3) Everyone should know how to transfer a call correctly. Really makes me wonder if such untrained personnel extend from the service representatives to the technicians receiving the orders. More

Blue 2015 Traverse Great to come back to Sands, Steven was able to get the SUV we wanted at the price that work for us. Easy to work with, willing to help explain all th Great to come back to Sands, Steven was able to get the SUV we wanted at the price that work for us. Easy to work with, willing to help explain all the detailes of the deal. More

"Got a great deal on my used vechicle W/ my trade in!!" Very nice and friendly helpful person, and he does great at his job. I would recommend salesperson and dealership to another friend or relative to com Very nice and friendly helpful person, and he does great at his job. I would recommend salesperson and dealership to another friend or relative to come by and purchase vehicle. Did a great deal for me on while I was trading in my vehicle for this pre-owned vehicle. Can't complain I LOVE the great deal I got for my trade-in...... More

Great place, excellent staff My wife & I came here with low hopes due to our less than desireable credit and the fact that we didn't have a great deal of money for a down payment. My wife & I came here with low hopes due to our less than desireable credit and the fact that we didn't have a great deal of money for a down payment. Mike Kessler and the rest of the staff more than exceeded our expectations & went above and beyond. The result was that we rolled off the lot with a great vehicle & a payment we could afford. I would reccomend Mike & the team to anyone looking to purchase a used car. More

Great place. Tony reyes and chuck hale made buying a car less scary and very understandable. The process was easier than usual. I'm very satisfied and will recomme Tony reyes and chuck hale made buying a car less scary and very understandable. The process was easier than usual. I'm very satisfied and will recommend them to anyone. More

This was the best truck buying experience I have ever had!! Stephen was our salesman and he went above and beyond!! This is my 6th truck I've purchased and by far the best experience. I would and have recommen Stephen was our salesman and he went above and beyond!! This is my 6th truck I've purchased and by far the best experience. I would and have recommend Sands Chevrolet to everyone I know. More

Tony Reyes Mr.tony was very great he helped threw the whole process He helped me get the rite price for my budget. Yes I'd recommend sands to family and friends Mr.tony was very great he helped threw the whole process He helped me get the rite price for my budget. Yes I'd recommend sands to family and friends More

car experience Agustin, was very helpful I was very indecisive about which vechile to purchase and he helped me narrow it down to the best choices. Now I'm very sati Agustin, was very helpful I was very indecisive about which vechile to purchase and he helped me narrow it down to the best choices. Now I'm very satisfied with my Chevy cruze thanks ! More

My First Car I thought choosing my first car would be difficult, Isaac Martinez made it as easy as 123! I recommend him and Sands Chevrolet to everyone! I thought choosing my first car would be difficult, Isaac Martinez made it as easy as 123! I recommend him and Sands Chevrolet to everyone! More

NEVER AGAIN I will never buy a car from Sands Chevy of Glendale ever again. LIES LIES LIES LIES LIES LIES LIES LIES LIES LIES LIES. and more LIES I will never buy a car from Sands Chevy of Glendale ever again. LIES LIES LIES LIES LIES LIES LIES LIES LIES LIES LIES. and more LIES More