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Sands Chevrolet - Glendale

Glendale, AZ

4.8
4,307 Reviews
We are a family owned and operated business, and we have been open more then 75 years. We are proud contributors to the Boys and Girls club of Arizona. We have also been named Chevrolet dealer of the year for over ten consecutive years. While we are 82 years old we certainly do not want to look like it. We have a brand new building that includes a showroom and a state of the art service department. Come down and take advantage of our great deals.
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5418 Grand Ave

Glendale, AZ

85301

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Showing 4,307 reviews

April 23, 2015

DONT CARE ABOUT SAFETY OR CUSTOMER SATISFACTION! DON'T BUY A CAR FROM HERE!!!! I will be posting my whole story on my FB page (search Kim Matt Bunker)later so everyone can read the whole story!!!! More

by Unhappy at best
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
TO MANY TOO LIST AND DON'T KNOW MOST OF THEIR NAMES I AM HORRIBLE WITH NAMES
Apr 24, 2015 -

Sands Chevrolet - Glendale responded

I have been made aware of your situation, I am sorry your experience with Chevrolet's product has met with disappointment. When we address a warranty issue there is a protocol that puts customers safety as our priority. We diagnosed and found the issue and continued to test your vehicle for 2 days to make sure no other issues could be found. The vehicles today have more technology than ever before, and as a result when a problem arises, it takes time to ensure it is properly addressed and fixed. We feel confident that even though it may have taken longer than you wanted, your safety and your children's, was at the top of our list. Glen Drobney General Manager (623) 931-9331

Jun 13, 2015 -

Unhappy at best responded

*****UPDATE***** So as I said I would if Sands Chevrolet fixed the issue I would go in and tell the rest of the story.... So here goes. I spoke with the general manager Glen Drobney and we had agreed that he would get me out of the Malibu and into another car. Went in and met with Glen and was told that General Motors would be buying back the Malibu and that they would get me into another car. They sent me off in a rental car and said the Malibu was good as gone. I had their "rental" for over a month and was really starting to get impatient although the salesman Aurelio Gonzalez we were introduced to when we went in and met with Glen had text me several times telling me they were still just waiting on general motors and that they would let me know if they heard anything. I got an email from him that he fwd from Melissa Irish in the buy back department that she was unable to reach me after several msgs and attempts. I had never rec'd not one call or msg and was instantly furious but I call her and was told she had the wrong number and now that she was ablt to talk to me it would only be a short time for this all to be over. About 2 weeks later I finally got the call to come pick up my new car. I went in met with Aurelio and Glen and Ryan in financing and signed for my new Cruz. Although I don't agree with how I kinda got jipped out of my warranty everything went pretty smoothly. I am now the proud owner of a 2015 Chevy Cruz LT and yes I did originally trade in a 2012 Cruz LT because I needed something bigger but at that point I was just happy to be out of the Malibu. I will stay in this until I am able to afford the truck that I want and then trade it in. I just hope that I don't have any similar issues with this car in 5 months. Thank you Sand for fixing this and getting me out of that unsafe car.

April 22, 2015

my new Chevy truck and then right here you can actually writ I had a great experience at Sands Cheverolet with Alfred he helped me out with my new truck and it was a very relaxing experience. More

by newchevytruck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Aguilar
April 17, 2015

Great costumer service! Thank you Sands Chevrolet and Alfred Aguilar for making our experience fast , friendly and affordable. Alfred really took his time to make the best de More

by daveenav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Aguilar
April 16, 2015

My Experience My experience at Sands Chevrolet was very good. Steven Nguyen was quick to help me out and get me looking at cars I was interested in, I did not buy a More

by SemajElijah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Nguyen
April 16, 2015

sands rules Thank you to Sands Chevy and Alfred for taking the time to help us into a new car. We are appreciate your friendly approach and will continue to come More

by byrdman623
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Aguilar
April 14, 2015

I had a very good experience I dealt with Jason Gendron who was very helpful. Everyone I encountered throughout the process was very friendly and professional. I especially liked More

by tchase53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 14, 2015

Highly recommended!! I bought a used 2012 Impala in 09/2014, 42078 miles, had part of the original warranty and I bought an extended warranty from Sands Chevrolet in Glend More

by sharonimpala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Derek Haddad, Michael Jajou
April 12, 2015

My first new car I've owned nearly 10 used cars in my life. My wife wanted a new car. I had purchased my last used car from Sands with a very good deal, and it has la More

by Jeff124c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Waseem Stephan
April 12, 2015

Faith restored Paul Harmsen went above and beyond to get me the truck i wanted. I did'nt have a great experience the 1st time I purchased a car at sands Peoria Paul More

by Mr.Wood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 12, 2015

Great service I like this place I bought my first car here within the years I was able to finally get the car I really wanted to thanks to the people who helped me. More

by Ponciano
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Alfred Aguilar
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