Sands Chevrolet - Glendale

Happy Camper As a full time RVer I rely heavily on the performance of my Silverado 2500HD. I've been going to Adam Shandley at Sands Glendale for several years. As a full time RVer I rely heavily on the performance of my Silverado 2500HD. I've been going to Adam Shandley at Sands Glendale for several years. Adam is always courteous and helpful. His expertise and their quality of service received insure my continued patronage. More

Satisfactory There is Melissa Mc Dowell who is a very professional, kind, forthcoming Service Writer. She is very efficient and sees to get the service done ASAP. There is Melissa Mc Dowell who is a very professional, kind, forthcoming Service Writer. She is very efficient and sees to get the service done ASAP. You should give her a raise, and make her the Employee of the year! More

Exceptional customer service A great place to buy your dream's car.like mid size trucks,full size trucks,sedans,vans,sport cars,like corvettes,camaros, and others gas savers car. A great place to buy your dream's car.like mid size trucks,full size trucks,sedans,vans,sport cars,like corvettes,camaros, and others gas savers car. More

Happy customer I would just like to say thank you for the great customer service. Everything promised was delivered. Thank you to the whole group for great customer I would just like to say thank you for the great customer service. Everything promised was delivered. Thank you to the whole group for great customer service. More

Great, painless Awesome staff process was simple and great, dropped the truck off and was called as soon as it was done, and let pick the truck up the next day. Awesome staff process was simple and great, dropped the truck off and was called as soon as it was done, and let pick the truck up the next day. More

Sands Chevrolet is not Midway Chevrolet We recently left the above-mentioned dealership after xxxx near 20 years of purchasing vehicles and having service completed. We picked Sands for serv We recently left the above-mentioned dealership after xxxx near 20 years of purchasing vehicles and having service completed. We picked Sands for service for 2 reasons. One, my father loved the original Mr Sands and trusted him. Second, after speaking with James Black, I walked away with an appointment scheduled to finish what the other dealership started. Mr Black spoke to me with the same respect that he treated my husband. Seriously, that's a big deal to me. I am the one who takes my 2016 Impala for service and require a person who knows what they are doing and does what they say. James Black came across as that type of person. Thank you, Sands Chevrolet. I will be returning for service on my car. More

Service center Friendly, knowledgeable, courteous and fast. Went in for an oil change no appointment and they helped me quickly. Sat and had coffee in a comfy chair. Friendly, knowledgeable, courteous and fast. Went in for an oil change no appointment and they helped me quickly. Sat and had coffee in a comfy chair. It was washed and oil change in no time at all More

Liars With Empty Promise We told them we did not want to take the car unless everything was finalized. They did the whole "Congratulations on your new car." Signed paperwork a We told them we did not want to take the car unless everything was finalized. They did the whole "Congratulations on your new car." Signed paperwork and everything. Then a week later they call saying I need to go in to sign paperwork and that they needed to straighten a couple small things out, when I asked what those couple of things were, they reassured me that it was nothing, everything was fine and that I will just be signing paperwork. I go in and they tell me I need a co-signer, I lost the new car and got my trade in back with adhesive from a sticker on the windshield and less than a 1/4 tank of gas (I traded it in with almost a full tank) and the USB phone charger I left by accident stolen. Once they knew the deal was not going to work, the"customer service" was not there anymore. I had to go back in the building and ask for the registration for my trade in. Also when we were asked if we could come up with any money down to help the deal, we offered money down, guy said he'd be back to let us know if it will work, after waiting 30 mins we saw him exiting the building, joking around and socializing with co-workers then a different rep walks up and asks for the keys to the new car, I told him he could have them when I get the keys to my trade in, he said he needed to check the milage so I told him I may as well collect my things from the new car and he says, "Oh really? Do you have a lot of stuff in the car." While gathering my things from the new car, the guy walks away with my house keys. Terrible service, liars and fake. Perfect example of the reason why people use the term "Car Salesman" when referring to a deceitful liar. I would not recommend anyone else to Sands Chevrolet in Glendale AZ to risk the huge let down I experienced. My complaint is not that I did not get a deal approved, my biggest complaint and reason for writing this review is that we told them we did not want to take the car home unless the deal was official and finalized and they lied saying it was official, the deal was done. Not only do I have to deal with the fact that I lost my new car but I also have a lot of embarrassment to face when I return to work and have to explain why I'm back to driving my trade in instead of the new car. Terrible, ridiculous, and unprofessional. More

Talked into unnecessary services I took the car there with 3000 miles for the initial oil change and tire rotation. Service rep caught me off guard and talked me into unnecessary tire I took the car there with 3000 miles for the initial oil change and tire rotation. Service rep caught me off guard and talked me into unnecessary tire balancing and alignment for $180. This was confirmed as I saw two other customers after me in the waiting area get the same sales pitch. My guess is that the service reps are paid commissions for upselling additional services to customers. Shame on me for getting taken but it was 7:00AM and I had not yet had my morning coffee. More

Detailed, quality service We have been debating about getting a new car since Nov. and was referred to Jon Shoop by a friend. He reached out to us but did not stalk us about bu We have been debating about getting a new car since Nov. and was referred to Jon Shoop by a friend. He reached out to us but did not stalk us about buying a car (which we liked). We were hoping to wait until Sept. but finally had enough of our current vehicle when the check engine light and other warnings came right after an oil change. Enough was enough and Jon was able to work with us and put us in a truck we had been looking at. We had a variety of options and checked out 4 vehicles before finally settling on a 2017 Chevy Silverado. He gave us time when we asked for it and never felt pushy. Would recommend him to other shoppers. More