Sands Chevrolet - Glendale

Matthew was very helpful and friendly. He managed a difficult situation for us with efficiency and professionalism. While the car itself has been one problem was very helpful and friendly. He managed a difficult situation for us with efficiency and professionalism. While the car itself has been one problem after another since the date of purchase, Matthew made the service call painless and much easier with his kindness. More

con men, crooks and thieves on oct 26th I received a call from patrick howland at sands chevolet in glendale az telling me that he had a leftover 2016 v6 6spd camaro and because on oct 26th I received a call from patrick howland at sands chevolet in glendale az telling me that he had a leftover 2016 v6 6spd camaro and because they needed to make room for the 17s i could get a great deal. i told him i could come by after work but i did not NEED a new car as my 2014 v6 6spd camaro was just fine and if the numbers did not work i would not buy. i stopped by on my way home and was shown a 2016 rs camaro, it was pretty dirty, had 600 plus miles on it and no window sticker or any stickers for that matter. i took a quick look and we took a ride around the block. i liked the look of the car so we sat and worked out some numbers. i ended up trading my car for this one and was forced to take it home that night DIRTY and was unable to get my brand new wheels and tires off my trade which were not part of the deal. we agreed on bringing it back the next day after work to be cleaned, however during the night something clear was leaking out of the car so i dropped it off at lunchtime and they gave me a ride back to work. during the afternoon i was called by sands finance dept and was told that my loan was ok'd but that i would have to refill out the papers. i came back after work and signed papers that raised my interest rate and changed other prices but i felt that i had no choice since the deal "had funded" according to the finance woman. i took my sloppily cleaned car that the said they could not find any leaks on and went home. when i got come i pulled into the garage and started to look under the car for signs of a leak, it was then that i noticed that there was only one downpipe coming from the engine! yup, they sold me a 4cyl when i wanted a 6! i immediately called sand and spoke with patrick howland who seemed genuinely shocked at my discovery and proceeded the assure me that we would take care of the problem, so i went back down to sands to fix it. patrick ha me sit at his desk and went to talk with his manager's Ernest and Pasha, i was not privy to this conversation but was told that this was now my car and they would not do anything to help. (they still have my wheels and tires and actually kept them from me for about 2 weeks) i was very upset and was treated poorly with no attempt to de-escalate the situation. i was basicly asked to leave the premise and told i could come back on the next day and speak with another manger Jason. i have 6 hours invested now and was forced to take a vacation day to come back on friday the 28th. that fri morning i was given the runaround and even told that they would find a car for me and was told that they had found one in New Mexico but that i would have to sign for it without even seeing it, they said they would not bring a car from out of state without a signature, we went round and round and again found myself in a corner and agreed to the terms (for 3000 dollars more???) it was gonna take some time to do the paperwork so i asked jason if i could get my tires and he said yes(i live 1 mile away) so i drove home to load the stock wheels in my truck so we could do the swap, while i was doing this i noticed the new car was leaking again!! i went back with the wheels but as soon as i got there they changed their minds and said the teire guy was not available---when i pressed the issue the showed me a piece of paper with 2 different inks on it that said i could not have my tires till the deal funded???? i was told the previous day that it was funded when i signed for the higher interest rate, i mentioned this and was told that deals dont fund that fast and take at least a week???? so really pissed now i go back home with their tires and unload them to bring the new car back to have the leak looked at again!!! while waiting in the service department again, the salesman that the managers had walk me all over the lot looking for a car that they did not have came and told me not to worry and that i would not have to sign for the new mexico car and that they were gonna bring it here, clean it and let me look it over before i signed. so again i left with the car i would not have bought in a thousand years and still not sure if my 2500 dollar wheels and tires were even still on the property. i now had about 13 hours of time spent in this nightmare of a dealership. fast forward 2 weeks, still no car from new mexico and my case shifted fdrom one manager to another, only to find out from Jason that there was NO CAR COMING and that my deal was funded and that the were done with me. oh did i mention that i am a repeat customer at this xxxxhole dealership? rick welch More

Typical sleezy sales tactics After looking at a vehicle and deciding that it was to much and left, the dealership called to tell me that they were able to do the deal I stated, t After looking at a vehicle and deciding that it was to much and left, the dealership called to tell me that they were able to do the deal I stated, then got me into the truck only to change the agreement without any communication and tried every sleezy sale tactic and this was all from the Finance department.. will never go back there again and will let everyone know the experience I had. More

Excellent Customer Service I love getting my vehicles serviced at Sands Chevrolet. My service advisor Mathew is friendly, courteous, down to earn, honest and a great sense of hu I love getting my vehicles serviced at Sands Chevrolet. My service advisor Mathew is friendly, courteous, down to earn, honest and a great sense of humor. No, this is not a dating advertisement, it is just the truth about the employees I have dealt with. Car is always done when promised, no unexpected charges and exterior always clean upon pick-up. Will continue using Sand for all my vehicle repair/service needs! More

I wouldn't take my truck anywhere else. I have had all my trucks and cars service at Sands Chevrolet. I would not take my truck anywhere else. I know that I am in good hands as well as my tr I have had all my trucks and cars service at Sands Chevrolet. I would not take my truck anywhere else. I know that I am in good hands as well as my trucks with Melissa. More

Excellent My sales agent Alfred Aguilar was excellent. He knew all the features and benefits of owning. I was also impressed with the whole sales team that pu My sales agent Alfred Aguilar was excellent. He knew all the features and benefits of owning. I was also impressed with the whole sales team that put the deal together. I thought the finance process was smooth and the finance specialist was very efficient and explained all terms and conditions thoroughly. Very happy with the 2017 Tahoe. It is a well built SUV with a lot of features that compete with all SUV's in this class. More

Awesome service Michael Juju was awesome I would not trust my camaro with anyone else. The service was fast and friendly. I will be bringing my cars here only from no Michael Juju was awesome I would not trust my camaro with anyone else. The service was fast and friendly. I will be bringing my cars here only from now on More

The Worst Not a customer service friendly place. I was threatened by Frank in finance...Sean Murphy, Rhonda and her assistant Denise do not follow thru until th Not a customer service friendly place. I was threatened by Frank in finance...Sean Murphy, Rhonda and her assistant Denise do not follow thru until the customer is happy. But 5 stars to Marshall Clark! He is what every employee SHOULD be like. More

Great When I had an issue with my truck I called him right away and they took care of it the next day. I didn't wait long they were fast and courteous When I had an issue with my truck I called him right away and they took care of it the next day. I didn't wait long they were fast and courteous More

Best customer service I went to sands Chevrolet looking for a truck. Herv in helped me find the perfect truck. Great customer service. Will recommend hervin to all my frien I went to sands Chevrolet looking for a truck. Herv in helped me find the perfect truck. Great customer service. Will recommend hervin to all my friends. More