Sands Chevrolet - Glendale

Very good experience James Black was considerate and very helpful scheduling service so my dental patients would not have to be rescheduled. The overnight loaner car was r James Black was considerate and very helpful scheduling service so my dental patients would not have to be rescheduled. The overnight loaner car was really appreciated. More

Very good experience. Terry Kingston was very professional and cared that I was comfortable and satisfied with my purchase. I will be recommending Terry and Sands Chevrolet Terry Kingston was very professional and cared that I was comfortable and satisfied with my purchase. I will be recommending Terry and Sands Chevrolet to my friends in the future. Thank you, Dianne Harris. More

Great experience Went in with two auto loans, was successfully able to get a 3rd auto loan, no hassle no hesitation. The sales Person was very nice and professional, I Went in with two auto loans, was successfully able to get a 3rd auto loan, no hassle no hesitation. The sales Person was very nice and professional, I can honestly say he did everything in his power to get me affordable car aswell as a payment I could afford. I highly recommend sands to anybody and everybody! More

DON'T TRUST THIS DEALERSHIP. DO NOT TRUST this dealership! I saw a vehicle that I was interested in on their website. I called and spoke to Nathan (New salesman). I told him stra DO NOT TRUST this dealership! I saw a vehicle that I was interested in on their website. I called and spoke to Nathan (New salesman). I told him straight up that I was having issues getting approved for a certain amount with no money down, but I needed someone to help me get a decent car, good deal with a payment I can afford and that I needed a car that day. He said he would talk to his manager and call me back. When he did he said that they can definitely help me. I told him over the phone, I don’t want to drive over there if they can’t help me because I had no time to waist. He still assured me. When I showed up, everyone was of course nice but the typical greet me before I get out of my car, greeting. I talked a little with Nathan and he said that we had to walk to the other side of the parking lot to look at the two cars of interest that I thought was in my price range. When we walked to that side, how convenient that the cars were not there and that he didn’t know where they were so how convenient that he wanted to take me walking around at all the other cars. Basically trying to get me interested in a newer car. I told him straight up again that I wasn’t interested in any other car but the Chevy Malibu and I didn’t want new, I wanted used because of the price range. We then went inside so he can look up the car of interest but he had trouble signing in so Ohhh how nice that at that point I meet the other liar Vidal. He offered to help Nathan sign in to the computer because he was new and then started to converse with me on my car needs. He took control of the sale at that point and Nathan was the third wheel. I didn’t mind because I didn’t have time for someone that didn’t know what they were doing and I am patient so I know that everyone starts somewhere so I figured okay, I’ll talk with the both of them. Vidal at that point found the car but said it was at their Surprise location (BTW this is done on purpose for them to put something on the website that isn’t really there just to get you to come in) but he had a great Malibu 2014 LTS 69,000 miles for me to look at that he could negotiate the price for me so I stay within my monthly budget. I agreed and of course the car was nice so we took for a test drive and during the drive and after the drive, I again told both them that I am very simple so all the bells and whistles don’t mean anything. What is important is staying in my budget. We went back to the sales building and discussed the price. Vidal again being the lead on the deal and going back and forth with his manager and me to come to an agreement. Finally agreed on a sales price no money down and the monthly payment being 308.00. He comes to me and shakes my hand and says “Congratulations! The car is yours, you have a deal”. I was so shocked that it seemed so easy since I have been having issues . I asked them both two times “I’m approved? Really? This is my car?” and laughed a little. I asked “Okay, I’m not going to take this car and you call me in a couple of days and tell me to bring it back” and they both said “No, you are approved”. I went to talk to financing and he gave me my paperwork and asked me to confirm the payment that the sales guys told me and that was it. I told him that I would be back to pick up the car that night and did. When I got there to pick up the car and got in, I had some trouble finding the lights and how to start it because I had pressed the button to auto start from the key. Dave the manager from sales came out and introduced himself and helped me. When I started to adjust my mirror I noticed it was loose so I reminded myself to call Nathan the next day and let him know. The next day I talked to Nathan and he told me that he talked to Dave the manager and they said in 2-3 days they would be able to help me with the rear view mirror that they were still trying to get my financed approved. WTH!!! They told me I was already approved when I took the car so at that point, I was VERY UPSET THAT I WAS LIED TO. I was a victim of what is called “ON SPOT DELIVERY”. They let you take the car while they are trying to find a bank to finance you just to get the sale. I should have known better that the whole thing was too good to be true. It was way too easy. After talking with Dave and making a complaint he said that he was trying very hard to get someone to approve me with what I was promised but that the bank would approve me but would need money down and my payments would be 380.00. I told him that I would bring the car back and he gave me till a Tuesday and I did return the car. THIS WAS BY FAR THE MOST HORRIBLE CAR BUYING EXPERIENCE and I definitely learned a lot and will tell everyone I know about how I was treated and no not trust this dealership. In the end BTW I did find a very good and trustworthy dealer ship and salesmen to help me. I did get the car I was looking for but a 2016 Chevy Malibu Limited with 7,000 miles and guess what…with no money down and my payments are 300.00. I did need to get a co-signer due to me having no new credit not bad credit. But had this dealership been honest with me, I may have worked with them BUT since they lied to me, I decided to work with someone else that deserved my business. More

Salemen Good young man very nice and out going. Keeps you informed on the deal. I called to check on progress. He called me right back and followed up the nex Good young man very nice and out going. Keeps you informed on the deal. I called to check on progress. He called me right back and followed up the next day. More

Great Service My 2010 Malibu has never been serviced but by Sands. Never had any real major problems but this water pump was a major problem that was a little expe My 2010 Malibu has never been serviced but by Sands. Never had any real major problems but this water pump was a major problem that was a little expensive ($950). I guess u have to pay for good service. More

Service Moe is the corner stone of your service department!!! Customer service is by far the best. Thanks moe! I look forward to my next visit. Moe is the corner stone of your service department!!! Customer service is by far the best. Thanks moe! I look forward to my next visit. More

Great Service Amazing Service Agent I purchased my 2007 Chevy Cobalt almost ten years ago. At first I didn't take it in for service because I didn't trust that they would do a good job I purchased my 2007 Chevy Cobalt almost ten years ago. At first I didn't take it in for service because I didn't trust that they would do a good job from what others were telling me. After I tried a local mechanic who didn't seem to be able to fix a problem I was having, out of despair, I decided to give Sands Service Dept a try. The service agent was awesome and made sure my care was well taken care of. The only problem was that she moved out of state! I wasn't able to stay sad for too long because that's when Chad Fairchild took over as my service agent. He has been just amazing over the past years. I simply will not take my car anywhere else. In a way, when you buy a car, its like you date the sales department, but you marry the service department. A dealership can have a fantastic sales team but if they have a terrible service department, they won't stay around for long. But, if a dealership can have a terrible sales team they will still do okay if they have a terrific service department. I have to say, Sands has one terrific service department! More

So Far So Good The only shop to work on my car. No problems No worrys. No Major Work yet n Hopefully we Can Make a deal on Pricing when That Time comes....lol The only shop to work on my car. No problems No worrys. No Major Work yet n Hopefully we Can Make a deal on Pricing when That Time comes....lol More