Sands Chevrolet - Surprise

I purchased a 2024 Silverado LTZ four-wheel-drive from this dealership. The sales was excellent as I stated in my past reviews. Today I needed to get an oil change done since I live in Wickenburg and I ha this dealership. The sales was excellent as I stated in my past reviews. Today I needed to get an oil change done since I live in Wickenburg and I have to be in surprise. I was told that you could drop in anytime and we will do the oil change for free. When I got to the dealership first off, no one would come out to greet me. So I went inside and ask them if I can get an oil change and I did not have an appointment. The young lady said don’t problem. She asked one person if she would help you she said no I’m busy as the second person if he would help no I’m busy third person he said yes I would help you. When I told him I need to get an oil change, he asked if I had an appointment I said no he says well we don’t have time today. It’s an oil change. It takes 20 minutes to do an oil change and there was no one there in the drive at that time. Being frustrated that I drove from Wickenburg to get this done. I get turned away because it happened to be free. He said well I could fit you in ( Thursday) I told him that’s not gonna work. I told him forget about it. I will find somebody else to do my oil change and I promised I was going to leave a review. You seem to be good about taking $60,000 of my money to make a sale, but you don’t have the time or the correct attitude to take care of a customer that lives far away. You’re not about to tell me that you did not have time to do the oil change since it was around 11 o’clock in the morning. I can take my other car to a dealership and get an oil change done since it’s only 15 to 20 minute wait maybe an hour. You people are disgusting how you treat your service customers. You don’t seem to care one bit about their time only about fitting your time. I was in the car business for finance and service and sales and I would never put my self before my customer. Customers come first no matter what especially when they are a far distance away. Word-of-mouth and social media is your best advertisement More

Always courteous and responsive to my concerns and requests. I have worked with, and will be happy to continue working with, Mr. Tim Smith to meet my service needs. requests. I have worked with, and will be happy to continue working with, Mr. Tim Smith to meet my service needs. More

I highly recommend Sands Chevrolet. We have purchased a vehicle from Sands Chevrolet and have had regular service experiences with the service department. All experiences have been exce We have purchased a vehicle from Sands Chevrolet and have had regular service experiences with the service department. All experiences have been exceptional. Prompt, friendly and professional service. More

Took my car in today for issues with my radio turning off on its own. Rob Hernandez called me and said that it's a software issue and it needed to be re-set, I asked what the cost would be he said $480.00, I on its own. Rob Hernandez called me and said that it's a software issue and it needed to be re-set, I asked what the cost would be he said $480.00, I was well I need to wait, and have it done at another time because I wasn't expecting it to cost that much. 5 min later he calls me back and says ok I can do it for $350.00!!! So, he wanted to get me for $500 and then when I declined, he figured he would throw a lower number at me to get the business. This is exactly why I hate dealerships; they will xxxx you for every penny so untrustworthy I don't know how these guys lay their head down on the pillow at night with a clear conscious. I went to pick my car up and he still charged me $200 for diagnostics!! Figuring he would get me this way, mind you I purchased 2 cars from them in the past on the same day!! This is the thanks I get!! Beware of Sands Chevrolet in Surprise, they will xxxx you!!! I would never recommend anyone to them ever. More

Lousy service by reps and technicians. Service rep Tim would not accept a coupon that sands chevrolet mailed to me and technicians left oil stains and trash in cab. All around lousy serv Service rep Tim would not accept a coupon that sands chevrolet mailed to me and technicians left oil stains and trash in cab. All around lousy service...I can get better service elsewhere. More

Great service and super showroom with classic Chevy's. All was good, friendly sales people too All was good, friendly sales people too More

They worked hard to find the truck that I specifically wanted and made sure that I was very satisfied with the truck wanted and made sure that I was very satisfied with the truck More

The dealership facilities were very clean and organized. Will, Mike and Brandon were professional and very knowledgeable. Will, Mike and Brandon were professional and very knowledgeable. More

I brought my wife's vehicle in for service and a manufacturer warranty. From start to finish Robert went above and beyond to take care of us. He is very professional and kept us informed on every manufacturer warranty. From start to finish Robert went above and beyond to take care of us. He is very professional and kept us informed on everything happening. We were so pleased working with Robert. More

We had a great buying experience. This was our 3rd new vehicle we’ve purchased from Sands. This was our 3rd new vehicle we’ve purchased from Sands. More