Ken Ashby

I purchased a Chevy Impala just over a month ago the check engine light was on a 2 days ago my son took the car to service dept and a purge valve needed to be replaced a part that cost 27.99 and takes 2 check engine light was on a 2 days ago my son took the car to service dept and a purge valve needed to be replaced a part that cost 27.99 and takes 2 minutes to put on they charged 281.00 they were told not to touch the car and not remove any parts from it lying sack of trash did it anyway and threw the old part away I hope it was worth it.....I need another car you wont get my business I'll be going to Carvana kiss it More

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Worst. Experience. Ever. Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I fina Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I finally got it in to the shop. It’s been over a month and we still don’t have our new car back yet!!!! They said it was ready, we went there to pick it up, it looked worse than before. Their Glendale collision shop did a horrible job and I cannot believe they were going to give me the car back to me like that. I’ve had 5 different managers apologize, say they will follow up, call me on this day, send me emails. Nothing! Going directly to GM to try and find answers. More

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Pleasantly surprised !! Purchased a 2007 Corvette with 7,000 miles out of state and drove 850 miles back to AZ with nearly zero service since new. Hearing strange sounds from Purchased a 2007 Corvette with 7,000 miles out of state and drove 850 miles back to AZ with nearly zero service since new. Hearing strange sounds from the rear, I took it to Sands in Surprise and met Ken Ashby, a seasoned Service Writer. We decide to change all fluids, align all 4 wheels and connect a battery tender connection. Ken knew a possible cause of the rear noise and offered dealer coupon pricing with a hand wash. When I picked it up, 2 services were missed. Ken made up for the error to my benefit. At this time, the rear end noise is gone as he predicted. Further, while the convertible was there overnight a severe hail storm occurred. My car was moved indoors averting damage. Needless to say, Ken earned my repeat business. If there was any negative, I would say the dealership online service appointment self scheduling program is a farce. I used it twice and in both cases it took much longer to have the car actually being serviced. Although the Lyff ride home was appreciated. Final thoughts to dealership: Make bottled water available to customers rather than hiding it & fix the large TV sound system then ask employees to not continually adjust sound up & down. Three and half hours of this while waiting is annoying. Thanks Ken, in my judgement, you are an outstanding employee working in my behalf. Lou More

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Horrible money hungry I unfortunately bought two vehicles from sands. My Malibu has needed two alignments in less than a year with less than 17000 miles. I have owned man I unfortunately bought two vehicles from sands. My Malibu has needed two alignments in less than a year with less than 17000 miles. I have owned many vehicles and never needed alignments. In addition there sales tactics are pushy and they lie quite often to get you in the door then they say my bad and don’t honor the deal. More

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30,000 Mile Service We took our 2017 Chevy Tahoe to get some work done and we had a fantastic experience. They even let us know about some coupons that were available for We took our 2017 Chevy Tahoe to get some work done and we had a fantastic experience. They even let us know about some coupons that were available for the our use. They got us in and out and washed the car for us. More

by KATIENALI Verified Customer Verified Customer

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Great service is a normal thing here I've been having battery issues with my 2016 Corvette. Justin scheduled me right in and took care of other issues at the same time. Vehicle delivered I've been having battery issues with my 2016 Corvette. Justin scheduled me right in and took care of other issues at the same time. Vehicle delivered when promised and fixed the first time. Highly recommend. Thank you. More

by PNGUYENAZ Verified Customer Verified Customer

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Recall In for recall. They noted some other things wrong when driving it into garage and got repaired. I rarely drive vehicle so hadn’t noticed. Driving it In for recall. They noted some other things wrong when driving it into garage and got repaired. I rarely drive vehicle so hadn’t noticed. Driving it back home I did note it drove much better. Repairs done under warranty and other due to aging . Theresa More

by T_HICKSENHISER Verified Customer Verified Customer

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Personable, clean and enjoyable!! It was a pleasure to come in early and have hot coffee and donuts waiting for everyone. They were very pleasant to work with. They came and talked to It was a pleasure to come in early and have hot coffee and donuts waiting for everyone. They were very pleasant to work with. They came and talked to people if anything came up. More

by WABEYENHOF55 Verified Customer Verified Customer

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Door rattle Ken Ashby was exllent to work with and very professional. Fast and very concerned about my problem of how many times I had bring it in to get fixed. Ken Ashby was exllent to work with and very professional. Fast and very concerned about my problem of how many times I had bring it in to get fixed. More

by Hobi Verified Customer Verified Customer

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Vehicle had to be towed Vehicle would not run and had to be towed from Wickenburg. Further inspection could not detect a problem. Me Ashby was very kind in that he was not sa Vehicle would not run and had to be towed from Wickenburg. Further inspection could not detect a problem. Me Ashby was very kind in that he was not satisfied with techs explanation. Ended up with factory recommendations and so far vehicle is performing as before the incident. More

by DANFREEMAN1945 Verified Customer Verified Customer

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