Sands Chevrolet - Surprise

Quick and professional Tyler was very patient and professional. I'm not a writer so accept what I have written and give Tyler a raise and a promotion of leadership Tyler was very patient and professional. I'm not a writer so accept what I have written and give Tyler a raise and a promotion of leadership More

My advisor Henry does a super job and always follows up. I have been coming to Sands for the last 7 years. I am very happy with the service and with my advisor Henry. I look to see him as the service manag I have been coming to Sands for the last 7 years. I am very happy with the service and with my advisor Henry. I look to see him as the service manager in the future. I hope the management at Sands also see how good he is at his job. He is an asset to your company. More

Passenger air bag issue Purchased Chevy Sonic Dec 2012. Observed while on trip that passenger air bag indicator showed air bag off. Made appointment and brought car in Nov 2 Purchased Chevy Sonic Dec 2012. Observed while on trip that passenger air bag indicator showed air bag off. Made appointment and brought car in Nov 2013. Was advised that aftermarket seat covers that I had would effect operation of sensors and that system was working as designed. Decided next time used car for extended trip would take seat covers off. Did not use car for trips until early 2015 took seat covers off, passenger air bag indicator still showed air bag off. Took car back to dealership and explained even with out seat covers passenger air bag still not activated. Was informed that the sensing system was operating as designed. when I informed them that my wife only weighed approximately 85 lbs, I was told that the sensors were set at 95 lbs which was the industry standard and that tere was no way of adjusting the sensor. I contacted GM consumer relations and expressed my dissatisfaction with the responses to my concerns. There was a file opened and I was subsequently contacted and advised to return my car to the dealership for repair. I returned the car to the service dept. January 8, 2016 and again received the same response the vehicle was checked and was operating as designed and my wife's weight was the issue. They could not do anything with the sensor. This explanation was confusing at best. Our second car is a Kia and the air bag sensor works fine, my wife can ride in my daughter's Traverse and that sensor works fine. I then contacted GM consumer relations again to express my displeasure with the whole process. That if the sensor is set at 95 lbs, the consumer should be made aware of the potential hazard involved for anyone under that weight. That would not only effect women under that weight but teenagers sitting in the front passenger seat. The consumer relations representative did not admit that the sensor was set at that weight but informed me THAT THEY COULD NOT FORCE THE DEALERSHIP TO FIX THE ISSUE, what ever that means. So after 2 years of trips back to the service department I am still at square 1 with no resolution to what I consider to be a safety issue. Jack Greenhill More

Temp.Acuator, bushing, oil change, warranty coverage Was met by advisor knowing my car when I pulled in. He had very good communication skills and kept me informed, placed me in a rental in a respectable Was met by advisor knowing my car when I pulled in. He had very good communication skills and kept me informed, placed me in a rental in a respectable time. More

Excellent I always come back! Excellent service! Thank you Jean Jajou!!!!!!!!!!!!!!!!...............Awesome, friendly, thoughtful, explains everything, shows c I always come back! Excellent service! Thank you Jean Jajou!!!!!!!!!!!!!!!!...............Awesome, friendly, thoughtful, explains everything, shows concern, genuine. I will come back for future service needs! More

Great service experience I had to take a car I purchased at Mercedes Benz of Chandler in here because of an issue it was having and caused by that dealership I purchased from. I had to take a car I purchased at Mercedes Benz of Chandler in here because of an issue it was having and caused by that dealership I purchased from. Thank god for the wonderful people at Chevy diagnosing and fixing the problem! Very fast response time and overall extremely pleased with the outcome and thankful I got to deal with their service and not the horrific service at Mercedes Benz!!! Thank you again! More

Camaro Service New Service Management has made a big difference since our first visit. I purchased the Camaro from Richard. Richard did an excellent job. I will con New Service Management has made a big difference since our first visit. I purchased the Camaro from Richard. Richard did an excellent job. I will continue to do business with Sands. More

service visit As usual I visited the service department and was taken care of by Victor. He continuously displays the up most respect and professionalism. He made As usual I visited the service department and was taken care of by Victor. He continuously displays the up most respect and professionalism. He made sure all of my concerns and issues were dealt with in a very timely manner. More

The Car Buying Experience I needed a new vehicle. What I truly wanted was an SUV. Tyler and I looked at a car first the Chevy Cruz, it was too small for my family's needs. We l I needed a new vehicle. What I truly wanted was an SUV. Tyler and I looked at a car first the Chevy Cruz, it was too small for my family's needs. We looked at the Chevy Trax again. Tyler asked me to give him some time to work up a deal as close as he could get to my monthly payment price point. I also checked out dealerships that had been in touch with me. At Yates Buick the gentleman I spoke to, didn't ask about a trade in or GM family ?? pricing, he only said that the Buick Encore was in the same price range as the Chevy Trax, I knew that wasn't true, you always pay more for a Buick. I explained my credit was less than stellar and tha was the end of conversation??. At the Ford dealership they basically offered me $559 a month payment on a stripped down used explorer, that was not what I asked. I was a Chrysler dealership and for $325 a month for stripped down jeep patriot, roll down windows and nothing else, needless to say I walked out. Tyler had called me, I missed my appointment with him on Saturday dealing with those other people. But I did some more research online and found a Chevy Trax that would fit my budget at another dealership. I called Tyler thinking with the sale price, GM family ?? pricing and trade in; I could have the vehicle I needed and wanted! ( not so many bells and whistles ) It was still what I wanted and needed. I set a time to meet with Tyler and I was late,?? however, Tyler was cool. This is what he did: 1. Tyler picked up the vehicle from the other dealership, worked with finance and when my husband I arrived we only had to check out vehicle, go over paper work, insurance and we had our vehicle of choice. The payment was still in a workable range in our budget!!! Tyler did everything and anything to make this deal happen in friendly and business manner! I know we wanted to stay with GM, we are a family of working at GM. Thanks so much for hiring a young man with empathy for his customer and making it all happen. I also have to mention I thank Jesus for touching this young man heart and the finance person ( sorry didn't remember his name). Wonderful experience! Also my service man Mark at this dealership and his patient care taking care of the Chevy impala Ss when needed, made me want to try the sales department ?? please bless them as they have blessed our family ??. More

Terrible Experience All they want to do is up sell you services then sell you a car when you are in the waiting area. My Traverse went in for numerous recalls and an oil All they want to do is up sell you services then sell you a car when you are in the waiting area. My Traverse went in for numerous recalls and an oil change - I was sold on alignment and tire rotation. Service rep. then tried to sell me on an additional $1,000 worth of maintenance but I declined. When I received my car back it had a wobble - take it back in and they want to charge me for a diagnostic for something THEY did. The service rep argued with me for 10 minutes in the lobby about it. They then proceeded to waste another 3 hours of my day when they realized I was not paying for the diagnostic. Absolutely no customer service here! I have been a long time Sands customer and am VERY disappointed! More