Sands Chevrolet - Surprise

Customer service I never had to take a car back to get fixed or looked at so many times with no one actually fixing it I been there 6 times multiple rentals gave out t I never had to take a car back to get fixed or looked at so many times with no one actually fixing it I been there 6 times multiple rentals gave out to me because of issue that where not checked prior to sell me the car More

Glad it was free. Everyone there is super nice. The waiting area is OK. If given a choice of dealerships that I had to wait at this would be fifth on the list. It's a d Everyone there is super nice. The waiting area is OK. If given a choice of dealerships that I had to wait at this would be fifth on the list. It's a dealership so it is pricey, but on the flip side they know my car better than shops, IMO. More

service I was dissapontrd they did not vaccum and the wash was just fair. At home they take time to wash my truck and clean it nice ! I was dissapontrd they did not vaccum and the wash was just fair. At home they take time to wash my truck and clean it nice ! More

THANK YOU NINO! Very friendly dealership, came in with smiles and left a very happy customer. Thanks to the Salesman Nino. He was very helpful and kind enough to keep Very friendly dealership, came in with smiles and left a very happy customer. Thanks to the Salesman Nino. He was very helpful and kind enough to keep us satisfied with beverages while we waited for paperwork to be done. Overall experience was excellent. More

Professionalism Sands Chevrolet has service down to a science. Even before my visit, I receive a call and text reminding me of my appointment. Upon my arrival, I was Sands Chevrolet has service down to a science. Even before my visit, I receive a call and text reminding me of my appointment. Upon my arrival, I was met by my Service Advisor (Marc Phillips). We discussed the details of my service visit and then he escorted me to the waiting area. I knew the routine as this was not my first visit. However, Marc made sure that I was comfortable. The decision to wait was mine even though I understand that courtesy car service is available. Marc kept me apprised of the progress of my service. He also advised me of what would be needed in the future to keep my Chevy (2013 Tahoe LTZ) running at top performance. The service was completed under the estimated time. Marc escorted me to my waiting vehicle. Five star service is hard to come by these days but the service department at Sands Chevrolet (Surprise) earned every star and then some. Kudos to Marc and the rest of the service crew. More

Jake was great The service writer,Jake was very helpful. After tire rotation the steering wheel shook. He had the problem fided quickly. Thanks for good service afte The service writer,Jake was very helpful. After tire rotation the steering wheel shook. He had the problem fided quickly. Thanks for good service after the service it means a lot. Not sure why the problem was there in the first place but it was taken care of by Jake. The 4 rating was because of the technician sending the car out with a problem that wasn't there when we took the car in. More

Great Service team fast and precise Great Service Team Got my vehicle in and out in a couple of hours when promised and the team was great to work with in Service Victor and Pete Great Service Team Got my vehicle in and out in a couple of hours when promised and the team was great to work with in Service Victor and Pete More

Great Service I have been to Sand's several times now and appreciate the services provided. Dealerships back in the Midwest do not have such great waiting areas no I have been to Sand's several times now and appreciate the services provided. Dealerships back in the Midwest do not have such great waiting areas nor do they was your car. More

MY OUTSTANDING YOUNG SERVICE MANAGER, MR. HENRY SMITH. MR. HENRY SMITH IS A YOUNG MAN OF INTEGRITY. HE HAS TAKEN CARE OF MY 2011 CHEVY EQUINOX FOR ABOUT TWO YRS. HE IS ALWAYS PROFESSIONAL, ALWAYS LISTE MR. HENRY SMITH IS A YOUNG MAN OF INTEGRITY. HE HAS TAKEN CARE OF MY 2011 CHEVY EQUINOX FOR ABOUT TWO YRS. HE IS ALWAYS PROFESSIONAL, ALWAYS LISTENS TO MY CONCERNS, AND GETS THE JOB DONE RIGHT THE FIRST TIME, REGARDING CAR REPAIRS. I TRULY APPRECIATE THE FACT THAT HENRY ALSO KEEPS ME UPDATED, VIA VOICE MAIL MESSAGES. FOR EXAMPLE, TWO DAYS AGO, I EXPLAINED TO HENRY THE ANNOYING NOISES I WAS HEARING FROM THE BACK-END OF MY CAR. HE SUGGESTED WE TAKE A TEST RUN, AND HE QUICKLY DIAGNOSED THE PROBLEM. HIS EVALUATION WAS CONFIRMED BY A MECHANIC, HENRY ORDERED THE PARTS, PROVIDED ME WITH A 2016 LOANER VEHICLE, AND KEPT ME UPDATED. WHEN I RETURNED TO THE SANDS DEALERSHIP THE FOLLOWING DAY, HENRY EXPLAINED IN DETAIL WHAT ACTION HAD BEEN TAKEN---WHICH WAS IMPORTANT TO ME SINCE PARTS ARE SO EXPENSIVE. HENRY WORKED HARD, WITH HIS SUPERVISOR, STEVE, TO PROVIDE ME WITH A MUCH NEEDED 5YR//75,000 MILE WARRANTY AT THE BEST POSSIBLE RATE. I AM EXTREMELY GRATEFUL FOR MR. HENRY SMITH, SUPERVISOR, STEVE, AND THEIR HIGH LEVEL OF PROFESSIONALISM. PLEASE RELAY MY GENUINE APPRECIATION. MARY J. WOOD, MAJOR, USAF, (RET.) More

Leased a new vehicle Explained the benefits of leasing and then helped set up the ONSTAR and Bluetooth systems for me. Was friendly,knowledgeable and very helpful to me. Explained the benefits of leasing and then helped set up the ONSTAR and Bluetooth systems for me. Was friendly,knowledgeable and very helpful to me. More