Sands Chevrolet - Surprise

Excellent experience working with inside and mechanic. They were willing to listen and work very well with us. We are from out of town and the experience was outstanding. Would recommend Sands Chevrolet They were willing to listen and work very well with us. We are from out of town and the experience was outstanding. Would recommend Sands Chevrolet to everyone that wants good service on their vehicles. Keep up the excellent job, guys. Thanks!!! More

Thermostat replace. Bryan with a y Gendrich is one of the best service advisor guys there at Sands.He is always on top of his game.I am glad to have him as my advisor. Bryan with a y Gendrich is one of the best service advisor guys there at Sands.He is always on top of his game.I am glad to have him as my advisor. More

Much needed Fix Not much to say really, I brake light switch went bad and though it appeared that wasn't the problem on my 2006 Colorado at first, my service rep, Pet Not much to say really, I brake light switch went bad and though it appeared that wasn't the problem on my 2006 Colorado at first, my service rep, Pete and the mechanic Travis, got it done. It cost a little bit more, but safety was the concern and they came through. I can now drive with some peace of mind. More

good place to visit again. I was very happy with Matthew, he was very attentive to my questions and did everything I wanted in a timely manner..I like my GMC and recieve good se I was very happy with Matthew, he was very attentive to my questions and did everything I wanted in a timely manner..I like my GMC and recieve good service from Sands. More

Best service advisor ever- Henry! I took both of my vehicles in for regular servicing. I have been using Henry as my advisor for about a year now and his performance is second to none! I took both of my vehicles in for regular servicing. I have been using Henry as my advisor for about a year now and his performance is second to none! He will keep you up to date at every step and recommend what's best for the circumstances. I have been treated so well some of my coworkers are using him as well! PS- Andrew in sales is top notch as well! More

Sands always exceeds my expectations. My service rep, Jake, is fantastic. He anticipates my service needs and executes timely and professionally. I have never been assisted by a better a My service rep, Jake, is fantastic. He anticipates my service needs and executes timely and professionally. I have never been assisted by a better advisor. Fast friendly service is a key factor in my auto purchasing decision process. More

You do not communicate Took my new fully loaded truck in because after 1000 miles my front axel broke! Because the dealer installed a lift I got the runaround. They were not Took my new fully loaded truck in because after 1000 miles my front axel broke! Because the dealer installed a lift I got the runaround. They were not going to cover this... Lucky for me I did not buy from sands Chevy! Murdock Chevy in Layton Utah stood behind there product and paid for the fix. After 3 days of hassle and poor communication I was ready to have my truck towed to another dealer. The service manager was not much help. A part was ordered and lost with no tracking info and sands kept pointing the finger at the other dealer. After one full week and no communication I let sands know I was leaving town and would be taking there loaner truck for a 2000 mile trip... Somehow they got my truck ready and then called me after I left town! Thank you for being the worst communicators on earth! Let's hope my truck works! No confidence in sands More

Refused to troubleshoot a warrantied repair I bought a certified pre-owned vehicle from this dealer with a 2 year warranty. Thirty days after buying it, my gauges such as speedometer, fuel statu I bought a certified pre-owned vehicle from this dealer with a 2 year warranty. Thirty days after buying it, my gauges such as speedometer, fuel status, temperature, and tachometer would intermittently black out while I was driving. These gauges are lit up by backlighting and if they go out, you don't know how fast you are driving or how much gas is in your vehicle. I brought the car in and they said it was covered under their warranty. They gave me the car back days later saying they couldn't duplicate the problem and their parent company doesn't allow them to properly troubleshoot because it's too expensive. I was told to video tape the problem while driving the next time it happens. What good is a warranty if the service department is not allowed to troubleshoot the car or is incompetent and cannot fix the problem? I was also told to fill my loaner car up to full with gas when I returned it, which I did. I wish the service department was kind enough to do the same. They drove my car at least 50 miles trying to duplicate the problem and didn't put an ounce of gas back in it. The service department rep that I was dealing with was also aware of my work schedule and called 30 minutes before I had to work saying he needed his loaner back because they couldn't fix my car. I wish I never bought this car from this dealership. I have two small children that accompany me in this car and when my gauges are lost, that is a huge safety concern that Sands Chevy is clearly not concerned about. I will never again buy from Sands Chevy or recommend anyone else to. More

Customer Service The customer service is always great when I bring my vehicle for servicing. I don't feel that they try to take advantage of me because I'm a woman, an The customer service is always great when I bring my vehicle for servicing. I don't feel that they try to take advantage of me because I'm a woman, and I really appreciate that consideration. More

Seevice Mathew was awesome!! He definitely took care of our automotive needs!! Great customer service!!! Thank you so much Matthew for your kindness!!! See yo Mathew was awesome!! He definitely took care of our automotive needs!! Great customer service!!! Thank you so much Matthew for your kindness!!! See you again! More