Sands Chevrolet - Surprise

I purchased a Chevy CRUZE on 12/19, Sales staff didn’t know their own inventory or deals they were offering on their own website. There was a companywide meeting for all employees so the sales process too know their own inventory or deals they were offering on their own website. There was a companywide meeting for all employees so the sales process took 4 hours instead of 1. (management wasn’t available to close / authorize the deal) I knew what I wanted walking into the dealership, reviewed their online inventory and deals they were offering, all in all the sales experience was 3 out of 5 stars because it took to long and it was ridiculous to me that the customer had to wait thru managements meetings, I would have been glad to just come back another day when I didn’t have to wait around. My REAL complaint right now is that today is 2/20/13, 60 days after signing and I still don’t have my license plates! Or anything from Ally financial stating that the deal was approved and closed and please send payment on xx/xx/xxxx. We had to go in and RESIGN our finance papers TWICE. (TOTAL OF 3 TIMES). You can never get a hold of anyone in the finance department by phone or email. (I have emailed the director TWICE) never have heard a word back. The receptionist that answers the phone is NOT customer oriented, you ask for finance and she will keep transferring you to the same place ALL DAY and the phone just rings and rings and rings IF YOU LET HER, or you can ask her to take a message, but you would think she would have a clue not to keep transferring you to the same dead end over and over again. I had my reservations about stepping foot on a Sand’s dealership after a bad experience at their Glendale location 13 years ago. I should have listened to my inner voice and taken my business elsewhere, what a PITA! I don’t know if my vehicle is even registered yet or financed for that matter. More

I went in to see a chevy cruze and I had TIM RICHARDS as my salesperson he did a great job for me and good price so I bought one and love the car if you need a car see TIM RICHARDS he will make sure you are my salesperson he did a great job for me and good price so I bought one and love the car if you need a car see TIM RICHARDS he will make sure you are taken care of. More

Worst buying experience ever. Sold us a lemon and refused to make it right until we threatened a lawsuit. Service technicians are incompetent. BUYER BEWARE. refused to make it right until we threatened a lawsuit. Service technicians are incompetent. BUYER BEWARE. More

Went in for my first oil change on my new 2013 Sonic and got the car washed and the tank filled for FREE.... Thanks Victor for the great service. got the car washed and the tank filled for FREE.... Thanks Victor for the great service. More

Our second trade-in at Sands, this time we purchased a new car and worked w/Joe Malko, who we found to be extremely pleasant and honest to work with. His sense of humor and friendly personality made it a new car and worked w/Joe Malko, who we found to be extremely pleasant and honest to work with. His sense of humor and friendly personality made it an enjoyable experience. More

Matt and sales team were very understanding of my situation. Very helpfull in my decision to trade in car. My interaction with them was positive and one that did not make me feel like I had no choi situation. Very helpfull in my decision to trade in car. My interaction with them was positive and one that did not make me feel like I had no choices. More

What a pleasure to deal with Steve Goldman at Sands Chevrolet in Surprise - very polite, efficient, knowledgable, assisting in any way possible to make the purchase of my 2013 Equinox go smoothly. Also Chevrolet in Surprise - very polite, efficient, knowledgable, assisting in any way possible to make the purchase of my 2013 Equinox go smoothly. Also introduced me to the gentlemen in the Service Dept who were to assist with the installation of the sunroof - nice folks there as well. Good purchase price for the Eqinox as well as trade in value of vehicle I brouhgt in. Thanks to all who assisted me in this sale. Will recommend Steve Goldman & Sands Chevy to friends just as a friend did for me. Monica Nies More

I went in to look at the 2012 Chevy Silverado and looked at a 2013 Chevy Silverado with what I wanted and with a great rebate. The salesman and Finance people where friendly and worked with me to make it po at a 2013 Chevy Silverado with what I wanted and with a great rebate. The salesman and Finance people where friendly and worked with me to make it possible for me and my wife to get the vehicle that we really wanted. Thanks Sands Chevy You guys are the best! More

The service work took longer than expected but the end result was good. Compensation was given for the extended delay without even asking for it. result was good. Compensation was given for the extended delay without even asking for it. More

I recently purchased a 2013 Chevrolet Equinox from Sands Chevrolet in Surprise . Adam Marinaccio was the sales staff that assisted me throughout the purchase process. I have to tell you how pleasant t Chevrolet in Surprise . Adam Marinaccio was the sales staff that assisted me throughout the purchase process. I have to tell you how pleasant this vehicle purchasing experience was. I had been to four (4) other Valley car dealerships in the previous three weeks and all those experiences were atrocious. The staff was condescending to me; tried to intimidate me and high pressure me into purchasing a vehicle they had available to sell vs selling me the vehicle that I wanted. My experience at Sands Chevrolet was completely different thanks to Adam. From the moment he greeted me in the showroom, Adam was respectful without being condescending. He afforded me all the time I needed in order select the vehicle that I wanted to purchase. He fully explained all the details and operations of the Chevrolet Equinox before we went out for a test drive. When I explained that I needed specific options on the vehicle, he made sure that those options were available and never trivialized my needs and/or wants regarding vehicle options. When we finally discussed purchase price, he was willing to work with me and within my budget. He explained all the opportunities available to me regarding purchasing and financing. We came to a mutually beneficial purchase price. Adam was attentive and respectful throughout the entire process. He kept me informed every step of the way. I never felt pressured, manipulated or abandoned. Since I had driven to the dealership in a vehicle that I was not trading in, getting my new vehicle home that night could have been problematic for me. Adam took care of me on that issue as well. He followed me home in my new vehicle and had someone else follow him so they could drive back to the dealership together after delivering me safely to my home with my new vehicle. I cannot say enough good things about Sands Chevrolet, Adam Marinaccio and my vehicle purchasing experience. I have already told several of my friends and coworkers about this great experience and I will continue to do so. Thank you to Adam and Sands Chevrolet for being a customer friendly dealership. Adam represents you well and is truly an asset to your organization. More