Sands Chevrolet - Surprise - Service Center

Bryan Gendrich Man of hour! Mr. Gendrich in the service dept. done for me in 1 week , what no one else could do. I was given runaround for 3mos. Making 3 trips to dealership. I w Mr. Gendrich in the service dept. done for me in 1 week , what no one else could do. I was given runaround for 3mos. Making 3 trips to dealership. I was ready to go to Ford. Thank you. Ramona Ali-Kirksey. He was pleasant and very helpful at all times and didn't treat me like before, Oh hear she comes again. He also, kept me updated on everything that's going on with my car. More

Last minute request and Sands Service handled it I phoned late on a Friday to get an oil change and tire balance/rotation. I phoned and spoke with my service manager Matthew. He is always pleasant I phoned late on a Friday to get an oil change and tire balance/rotation. I phoned and spoke with my service manager Matthew. He is always pleasant and has an infectious smile you even feel through the phone. Even tho he would not be available on Saturday he set the appointment and made certain my parts (limited edition diesel car) were available for the job to limit my wait time. Matt is great to work with and has restored my confidence with Sands. Jake took over on Saturday and my vehicle service went off without a hitch. I brought my Grandson with me because he loves to see the collector cars on the Showroom. He also enjoyed a doughnut and hot cocoa. Thank you Matt and Jake. I appreciate you. ... and Wyatt appreciates your taste in cars and doughnuts ;-) Truly, Toni Martin More

Different Day, Same Results As usual, regardless of which department I'm there to ask for help and service, I'm always treated with respect and I never need to worry about the th As usual, regardless of which department I'm there to ask for help and service, I'm always treated with respect and I never need to worry about the the quality of their work. More

Efficient and courteous service I requested an oil change appointment by phone. I was met by a service consultant. Told him of what I wanted. He suggested that I might want to con I requested an oil change appointment by phone. I was met by a service consultant. Told him of what I wanted. He suggested that I might want to consider a tire rotation, something that I had forgotten. the service was accomplished in the specified period of time. The waiting lounge is comfortable and clean. All told a pleasant experience. More

Not the same experience as in the past I have always had great experiences at Sands Service but this last one was not as good. I always make my appointments online, receive an automated em I have always had great experiences at Sands Service but this last one was not as good. I always make my appointments online, receive an automated email then a confirmation email with the service writer I should meet with. This time I never received the confirmation email so I called to follow-up and there was no record of my request. I spoke with someone in service and he took all my info and gave me the name of the service writer I would ask for at the appointed time. I arrived for my appointment and my name was not the name in the slot for that time and service writer. They took care of my vehicle in a timely manner once it was taken into service, which was great. It seemed they were short on service writers that morning because I waited a while for him to get to me and he was very dismissive. He seemed to be very busy. Once the car was done he just pointed in the direction of where the car was parked and we had to go search for it. They usually walk you to your car so this wasn't the best experience I've had at Sands Service. More

Overall Poor Experience We have purchased five vehicles with Sands Chevrolet in Surprise over the past eight years. Sometimes the service department is hit or miss. Saturda We have purchased five vehicles with Sands Chevrolet in Surprise over the past eight years. Sometimes the service department is hit or miss. Saturday was definitely a fail. We brought our 2004 vehicle in for an oil change using the $8.88 coupon. It is an older vehicle; however, mechanically sound. Our appointment was for 7:15 am Saturday morning. We were at the appointment by 7:00 am and waited for the vehicle. We spent an hour waiting before we were told the vehicle needed an alignment, which we declined. After another half hour, our service advisor came in to give us a laundry list of problems with our vehicle including insulting us by saying, "I don't think this vehicle has ever had a tune up." Not the way to treat anyone let alone repeat customers. Our vehicle was finished in an hour and forty five minutes. We provided the coupon that then went to double the price. Of course we were told it was due to disposal fees and tax. "Plus tax" is clearly displayed. The other fees are not prominent. We unceremoniously walked unaccompanied to our vehicle where the paper number was left in the dash for us to throw away. I realized once I started the car someone had changed our radio station and the equalizer in our stereo. They had also rifled through our console and stolen items that we kept in the car. The items stolen had little monetary value; however, after the poor treatment it was the last straw with this dealership. Save yourself the time and frustration and take your car elsewhere. The fast oil change places may cost more, but respects your time and has you out in 30 minutes. They won't insult your automobile and they don't steal from you. Shame on you Sands. More

A Superb Experience! I had attempted to get an appointment at another dealership, but the person on the phone at that dealership seemed to be inept, and was unable to set I had attempted to get an appointment at another dealership, but the person on the phone at that dealership seemed to be inept, and was unable to set an appointment. My call to Sands Chevrolet was completely different. Ken Ashby fielded my call, set the appointment, and answered my additional question. I met Ken at the appointed time at Sands Chevrolet. He was friendly and made the process easy. AND Ken and the service staff finished the work on my truck in less time than they had projected! I'll be back! More

Great service Service dept was great to work with. Especially Henry. He communicates constantly with you so you know how things are going. And doesn't release car t Service dept was great to work with. Especially Henry. He communicates constantly with you so you know how things are going. And doesn't release car till he's sure it's fixed. More

Thorough and good! They were very thorough in doing the service. Showed us one thing they found wrong, instead of just describing it. They gave us a choice of doing the They were very thorough in doing the service. Showed us one thing they found wrong, instead of just describing it. They gave us a choice of doing the work or not. More

Awesome staff! Kayla and Jake did an awesome job! Kayla had a loaner car ready to go when I got there. Jake had everything completed on my truck by the next morning. Kayla and Jake did an awesome job! Kayla had a loaner car ready to go when I got there. Jake had everything completed on my truck by the next morning. Top notch service and would definitely recommend to a friend or family member. More