Sands Chevrolet - Surprise - Service Center

oil change Victor is very charming and helpful all of the time and makes my time there as if i am special thanks Victor for always being cheerful Victor is very charming and helpful all of the time and makes my time there as if i am special thanks Victor for always being cheerful More

victor morales great great job thank you victor as always with victor morales their he is the only one i will see he professional,caring friendly and a great knowledge automobiles. he is mr sands of the ser with victor morales their he is the only one i will see he professional,caring friendly and a great knowledge automobiles. he is mr sands of the service dept i feel.... More

Great customer service, Jean was awsome. I would definitely bring my car to your service center. Every one was very helpful. I didn't have to sit in your waiting area very long.. Thanks a I would definitely bring my car to your service center. Every one was very helpful. I didn't have to sit in your waiting area very long.. Thanks again for a great experience. More

Oil change Had an appointment for an oil change on my 2016 camaro. It took 1 hour and 28 minutes to change the oil and filter??? I sure hope they don't pay the Had an appointment for an oil change on my 2016 camaro. It took 1 hour and 28 minutes to change the oil and filter??? I sure hope they don't pay their techs by the hour! I'll never go back there again! More

Recall for seat belt and they found a bad steering sensor Great customer service experience, but vehicle kept getting pushed back for repairs. Dealership did offer a vehicle of the same model for a loaner for Great customer service experience, but vehicle kept getting pushed back for repairs. Dealership did offer a vehicle of the same model for a loaner for no charge at least that's what I thought until I saw the bill. It looks like they charged my extended warranty company for the vehicle. Service advisor was very friendly and accommodating. She kept me abreast of every detail of the repair. More

Safety issues not fixed I recently brought my 2012 Camaro with 46,000 miles in for a service airbag light. After dropping it off I was told the following day that it was not I recently brought my 2012 Camaro with 46,000 miles in for a service airbag light. After dropping it off I was told the following day that it was not covered under my warranty and that my airbags would not deploy unless it was fixed. I was quoted $739 to replace the part. Not being able to afford it the service advisor said he would speak to his manager. I highly doubt that even happened and I picked up my car the following day. I find it very concerning that they didn't even offer to work with me on this issue and let me leave in a unsafe car! After speaking to several friends who work for other dealers I feel they could of done more! More

At least the Service advisor and Customer Service were great Ill start by saying that EVERYONE at Sands was courteous and had a positive outgoing demeanor. The service advisor worked hard to ensure that my car w Ill start by saying that EVERYONE at Sands was courteous and had a positive outgoing demeanor. The service advisor worked hard to ensure that my car was taken car of the right way. My limited interaction with the service manager left me to believe he wanted to do what was best for me in my situation. They were quick(with a nudge) to place me into a loaner vehicle to get me going since the don't shuttle out of the general area and I work downtown. That being said, My car went back for rework over 7 times each time presenting a new issue upon pickup. The frustration level of all involved rose up a notch every time I brought the vehicle back. This was an older Chevy vehicle (early 2000's) that I brought in for repairs assuming they would have no problem at Chevy with a Chevy. Not the case. Long story short outside the service advisor floor...the level of service provided is suspect. I will say this the car now is running smooth and I have not issues it just took 2.5 months to get here and alot of "extra parts" that they covered. More

Good, friendly service Jake provided a friendly service experience Was able to use the shuttle service which was very convenient. Truck was washed after serviced. Not pres Jake provided a friendly service experience Was able to use the shuttle service which was very convenient. Truck was washed after serviced. Not pressured for extra services. More

Warranty work Brought vehical in for warranty recalls and to get regular service performed. Staff was prompt and courteous. They rotated tires free of charge and pe Brought vehical in for warranty recalls and to get regular service performed. Staff was prompt and courteous. They rotated tires free of charge and performed front end alignment check. Found minimal problems and we approved the correction. Price was discounted but we'll worth the price More

Fast and friendly service I was so impressed with the fast and professional service of the team there. Everyone made me feel welcome and they did a great job on my hummer. I was so impressed with the fast and professional service of the team there. Everyone made me feel welcome and they did a great job on my hummer. More