Sands Chevrolet - Surprise - Service Center

Great service and follow up! I worked with Jean, who is a service advisor. She kept me up to date as to the repair status....called me when the first diagnosis was done, informed I worked with Jean, who is a service advisor. She kept me up to date as to the repair status....called me when the first diagnosis was done, informed me what the repair would be, estimated the time until the next update - very professional. She let me know when the car was about 30 min from being done, so I could come and pick it up at my convenience. I never like to bring a vehicle in because something failed, but Jean made this experience as good as it could be and exceeded my expectations. I will definitely go there again and when I do I will ask for Jean. More

They will take care of You ! I had a blowout on I17, These guys fixed my tire, caught me up on required service for my vehicle, fought with the towing company on my behalf, and go I had a blowout on I17, These guys fixed my tire, caught me up on required service for my vehicle, fought with the towing company on my behalf, and got me out within a day !! More

Amazing customer service! Brian Abbott is wonderful service advisor and we were so fortunate that he answered our call. He is all about the customer and we so appreciated his Brian Abbott is wonderful service advisor and we were so fortunate that he answered our call. He is all about the customer and we so appreciated his assistance. Thank you Sands for employing the caliber of service techs like Brian Abbott. More

Above and beyond service As always, Matt goes above and beyond to take care of all my service needs. He always finishes with a clean vehicle to return to me. Thank you Matt fo As always, Matt goes above and beyond to take care of all my service needs. He always finishes with a clean vehicle to return to me. Thank you Matt for your excellent service! More

Wait time too long! Three hours for an oil change is not acceptable. The next time we will consider someplace much closer to home! After traveling 40miles to wait that Three hours for an oil change is not acceptable. The next time we will consider someplace much closer to home! After traveling 40miles to wait that long? More

Best ever...positively outstanding! I am in the military and I've moved a lot many different places across the US and abroad. The service I received from Sands Cheverolet and my service I am in the military and I've moved a lot many different places across the US and abroad. The service I received from Sands Cheverolet and my service advisor Jean was better than the service I received from BMW and Lexus when I owned those makes. Best fof on A to Z, from the moment I pulled up Jean was at my door before I exited, see listened and understood why I brought my Chevy in. From there she set up my shuttle to work and guided me to the coffee, refreshments and breakfast. The lounge was comfortable and I was routinely greeted my other members of staff who ask if I need water or anything else. When he work was complete I was called and upon my arrival I was explained all the work performed and guided to check out and to my car. The prices, better than I found online or at discount tire. I had regular service, new tires, alignment, tire road force balance and a door seal replaced. I will definitely be back Tim and time again for all my service needs, I might just come in to say hello. More

Excellent experience Matt and the service team were very professional, and courteous on my recent visit. They performed all my scheduled services, plus the recall items an Matt and the service team were very professional, and courteous on my recent visit. They performed all my scheduled services, plus the recall items and were done in record time. Everyone was very helpful and friendly including the shuttle drivers. More

Great service center Always happy and very knowledgable. They go the extra mile to keep the customer happy. I went in for an oil change and they took care of a recall ite Always happy and very knowledgable. They go the extra mile to keep the customer happy. I went in for an oil change and they took care of a recall item as well in the same amount of time it would take for just the oil change. More

accomplished recall satisfied with service and time of repair. Not only was a factory recall completed in minimum time but treated with friendly staff and cleaned car as satisfied with service and time of repair. Not only was a factory recall completed in minimum time but treated with friendly staff and cleaned car as an additional service. More

Oil change and window regulator I specifically asked Cairo to plug in my electric vehicle (Volt) when I dropped the car off for repairs. When I went to pick it up, it was sitting in I specifically asked Cairo to plug in my electric vehicle (Volt) when I dropped the car off for repairs. When I went to pick it up, it was sitting in the parking lot, not charging, even though the charging station was not in use. My oil change was fine but when I went to roll down my window, which the regulator was replaced on, it would not roll down. I would have hoped this would have been checked prior to the keys being handed to me. I was already half way home so now I have to drive around without my window working until I return to Sands to have it repaired again. Brian Abbott did apologize several times. More