Sands Chrysler Jeep Dodge RAM

Bait-and-Switch Well, I am so disappointed with this dealership, their sales tactics and the shoddy customer service at Sands. We went onto AutoTrader and found a nic Well, I am so disappointed with this dealership, their sales tactics and the shoddy customer service at Sands. We went onto AutoTrader and found a nice used vehicle that would work for our family. Our family needed a vehicle with a third row and our preference was a mid-sized crossover (we already have a minivan and I want something good with gas for my commute). So we went to Sands with vehicle in mind. We went inside and asked the sales person about the vehicle, he acted confused and said he didn't even know about the vehicle but looked it up on the computer and saw it was there. He went back to get the keys so we could test drive and when he came out he said he wasn't sure that this was the right vehicle for us (mind you he hasn't even seen this car yet, supposedly) but rather he wanted to put us into a mercury mountaineer. We test drove both vehicles. He told us because they were both new trade ins and that they would need to be inspected but whichever one we wanted would go in that evening and that if one didn't pass their inspection we could have the other. We thought about it for a little and decided that the Subaru was what we were going to go with so we let him know. He told us that the Mountaineer was going to go in to the shop today but the Subaru would be inspect first thing tomorrow morning. Really? You have someone interested in a vehicle and you don't adjust the schedule to get that one in first like you said you would (plus it was only 2pm)? Whatever, so we went home and got the phone call the next morning the Subaru passed with flying colors. We went back in and started filling paperwork for financing, got it all done and waited...and waited...and waited. Such is life with auto-financing through the dealership, I get it. The finance guy comes out and says that because the car is so old (it was a 2006) we couldn't get a loan for it but that he had bunch of sedans he could get us financing for. Sure the price would be much higher but we could extend the financing term and our monthly payment would be the same as with this older more affordable Subaru. We said no thanks and left. So they made us take two trips out to their dealership to get invested with them. They advertised a vehicle on a website then all of the sudden when we got in their that vehicle wasn't available for financing but they had more expensive cars they could finance for us. No mention of the other car (the mountaineer) that we thought was in our budget. They saw our credit would allows us to spend more so they were going to wait us out. No thanks, I'll pass on the bait-and-switch. We went to a competitor and bought a vehicle that we wanted right after we left. Fast forward to today, we just got a letter from their finance department stating that they refused to give us a loan because of the our credit. Which is it Sands? Can I afford a more expensive car or is my credit so bad that you won't finance us? Your competitor gladly took our money. Or did you send that letter because of the pressure you got from my review on social media? My advice if you are looking for a vehicle (and I will advise anyone I ever hear talking about purchasing a vehicle) stay away from Sands, you can do without the bait-and-switch tactics and the mess of a finance dept. Plus I wouldn't trust a service dept that said a vehicle passed their inspection with flying colors was obviously in such "bad shape and so old" it couldn't get financing. Go down the road, there are better places. More

Marty Tripp is an amazing salesperson A special thank you to Marty Tripp for taking the time to work with us on finding a very specific jeep. It is refreshing to have someone care about t A special thank you to Marty Tripp for taking the time to work with us on finding a very specific jeep. It is refreshing to have someone care about the clients needs verse just trying to make a sale. I appreciate all your time and dedication to make sure that we were happy. You are a class act. More

Wonderful Experience Had a great experience at Sands, Jim helped me get into a car I loved for a price I loved even better. He also spent the time to answer all my questio Had a great experience at Sands, Jim helped me get into a car I loved for a price I loved even better. He also spent the time to answer all my questions. More

Leased my new ram truck Gerry was helpful, speedy and the whole dealership had a no noncense approach. I knew what I wanted and they delivered. I was treated with respect and Gerry was helpful, speedy and the whole dealership had a no noncense approach. I knew what I wanted and they delivered. I was treated with respect and I felt like a valued customer. Not the normal dealership runaround. A very good experience. More

Great Used Car Buying Experience! I just bought a used GMC Sierra from Sands and I have to say it was a great experience. I worked with Marty Tripp and he was great. He showed me sev I just bought a used GMC Sierra from Sands and I have to say it was a great experience. I worked with Marty Tripp and he was great. He showed me several different trucks, we took a few out for test drives and then when I decided on the truck it was very easy to work out a deal that I am very happy with. I would recommend these guys to my friends and family. I had a GREAT car buying experience here! Thank you Marty! More

Renewed our faith in the car buying experience! It had been 9 years since my husband & I bought a car and we were really apprehensive about going thru the process. The 1st face we see as we enter wa It had been 9 years since my husband & I bought a car and we were really apprehensive about going thru the process. The 1st face we see as we enter was James! I said to my husband, are you ready for this? James approached us and said "Let's go have some fun...what are you looking at?" There was no turning back from there. Because of James McBrearty, I see buying a new car in a whole new light! Please ask for James when you go into Sands Quakertown. He will go to bat for you and takes all the punches the manager & finance guys throw out there. More

Ram Promaster Purchase It was a real pleasure working with Marty Tripp on my purchase of a Ram Promaster. I really appreciated his low pressure approach and professional d It was a real pleasure working with Marty Tripp on my purchase of a Ram Promaster. I really appreciated his low pressure approach and professional demeanor throughout the process. I'd be happy to return to the Sands dealership, and in particular work with Marty in the future. More

Great experience Gerry and Ken were a pleasure to work with, we look forward to our next purchase Gerry and Ken were a pleasure to work with, we look forward to our next purchase More

purchase of a used Ram 1500 The service was friendly and prompt except for an unnecessary delay waiting for the apparently one and only person to draw up the paperwork despite my The service was friendly and prompt except for an unnecessary delay waiting for the apparently one and only person to draw up the paperwork despite my primary affirmation that I did not want any warranties or the sales pitch for them. I am glad I was able to take the vehicle to a personal mechanic as he found a few items that were marked as "certified" on the checklist provided - this included unacceptable damage to a safety item. Granted this item was replaced without question, what if I had relied only on the certification? I did get a great price for my trade-in. I was annoyed that the dealership policy is to only accept $500 on credit card and the rest had to be paid by cashier's check. I understand the credit card issue (although it is still more convenient for the customer) but to add another step (offsite) and expense to get the cashier's check is rather inconvenient to the customer. I own seven vehicles at present and have bought and sold dozens but have never encountered this before, not even with the several high-end vehicles I own (Ferraris, BMWs, Audi, Porsche). The sales interaction and the deal make me want to come back in the future but the nuisances do not. More