Sands Chrysler Jeep Dodge RAM - Service Center

Service I made an appointment to see why check engine light was on and was told that I needed a catalytic converter and that it was not covered by my warranty I made an appointment to see why check engine light was on and was told that I needed a catalytic converter and that it was not covered by my warranty. I then called the dealership where I purchased the car and questioned them as to why it was not covered and was told that it should be but, to be sure, I should call and get the part number and call to verify. He gave me the number to call and then I called Sands for the part number. The lady who answered told me that she couldn’t get it for me, and that the person I was assigned to wasn’t there, but assured me that the service manager would call me back by the next day and explain why it wasn’t covered. I repeated that I only wanted the part number and she said he’d give it to me. The next day I received a voice message, not from a manager, but from the original person that I was assigned to who said that she saw that I made several inquiries (I only called them once for the part number) and that she had told me several times that it would not be covered. I did not appreciate the attitude I was given. All in all, Sands is okay but a little more training in customer service is needed. More

Review I have purchased 2 vehicles from them. One 10 years ago, the other about a year-and-a-half ago. I always get the vehicles serviced there. My experienc I have purchased 2 vehicles from them. One 10 years ago, the other about a year-and-a-half ago. I always get the vehicles serviced there. My experience has been beyond outstanding. Absolutely no complaints. Highly recommend. More

Everyone was very helpful From the moment I contacted Sands I was treated very well. They were able to get me in the next day for the repairs my van needed. They took care of e From the moment I contacted Sands I was treated very well. They were able to get me in the next day for the repairs my van needed. They took care of everything promptly. When I couldn't get there for a couple weeks since I am a full time caregiver they told me not to worry. Whenever I could get there was fine. I would get my next car from them if I moved back to PA because the treatment they gave me was excellent. More

got it done took my 2019 ram in for an oil change and they advised it had 3 recalls due on it and fixed all 3 while I was there everything was fixed and oil chang took my 2019 ram in for an oil change and they advised it had 3 recalls due on it and fixed all 3 while I was there everything was fixed and oil change done in under 90 minutes More

Great dealer Always a pleasure to deal with Sands over the years. Professional and very friendly. Amy makes you feel welcome with a smile and the work gets done fa Always a pleasure to deal with Sands over the years. Professional and very friendly. Amy makes you feel welcome with a smile and the work gets done fast and efficiently. Would highly recommend to anyone and I have. More

Friendly, knowledgeable service. Inspection, emissions, oil change and tire rotation was serviced to my Jeep Renegade at Sands for the first time. The employees (receptionist, Derek a Inspection, emissions, oil change and tire rotation was serviced to my Jeep Renegade at Sands for the first time. The employees (receptionist, Derek and Tracy) were very friendly and knowledgeable, and my vehicle was returned clean and running smoothly. Thank you! I will be back for future servicing. More

Fabulous Tracy made sure she followed up with me every step of the way including making sure my loaner car was located close to home for me!!! Absolutely aweso Tracy made sure she followed up with me every step of the way including making sure my loaner car was located close to home for me!!! Absolutely awesome experience. Much better service department than the dealership I purchased the car. highly recommend More

Professional Service! I recently moved to the area from New York. I was looking for a dealer to service my leased Jeep Compass. I called other dealers in the Lehigh Valle I recently moved to the area from New York. I was looking for a dealer to service my leased Jeep Compass. I called other dealers in the Lehigh Valley who were unaccommodating. From the moment I called to the moment I left Sands, my experience was positive. I would strongly recommend the dealership! More

I love Sands Chrysler!! Always a great experience at Sands! No appointment needed for my oil change. The service department employees are very courteous and knowledgeable . Always a great experience at Sands! No appointment needed for my oil change. The service department employees are very courteous and knowledgeable . Derek was very friendly and got my Jeep right in the shop! More

Very good service Excellent service, friendly, gets me in for service quickly. I have been in multiple times for service, every time I have come in Amy has always bee Excellent service, friendly, gets me in for service quickly. I have been in multiple times for service, every time I have come in Amy has always been very helpful. More