Ray McKnight
Ray McKnight at Sands Chrysler Jeep Dodge RAM
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Ray McKnight

Service Manager

Sands Chrysler Jeep Dodge RAM

501 N West End Blvd
Quakertown, PA 18951

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4.8
79 Reviews

Dealership Experience

16 yrs, 8 mos

Industry Experience

22 yrs, 2 mos

4.8

79 Reviews

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79 Reviews of Ray McKnight

April 26, 2024

Dealership Rating
Employee Rating

I have been going to Sands for years. Everyone is very friendly and knowledgeable. Keep up the good work!! More

by harrox1968
Service Price Transparency
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Recommend Dealer
Yes

April 26, 2024

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As always polite and helpful I’m in and my car is always ready pleasantly treated and they get it done great experience dodge crysler in quakertown pa More

by smilealwayz64
Service Price Transparency
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Recommend Dealer
Yes

April 25, 2024

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Very attentive and eager to help! Very timely and keeps open communication so that I know my vehicle status at all times. More

by maryabrooks0188
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Recommend Dealer
Yes

Other Employees Tagged: Alexander Frisch

April 23, 2024

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Worst dealership, management, and service shop I've ever experienced. They replaced a tie rod end on my truck and never performed a front end alignment. More

by greg@formicagroup.com
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Recommend Dealer
No

Other Employees Tagged: Dave LaBar

April 11, 2024

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This is absolutely the worst dealership I've ever experienced. I took my truck in for a warranty repair due to a popping sound in the front end. It was determined that the outside left tie rod en More

by greg@formicagroup.com
Service Price Transparency
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Recommend Dealer
No
Apr 19, 2024

Sands Chrysler Jeep Dodge RAM responded

Hello, Please know that we take our customer feedback very seriously here at Sands Chrysler Jeep Dodge. Given the opportunity, I would like to speak with you about your overall experience with our Service Department regarding your visit to have a warranty repair completed on your truck's left tie rod end. When it is convenient for you, please send me your best method of contact so we can discuss this matter further. Sincerely, Dave Labar Sands Auto Group dlabar@sandsautogroup.com

April 10, 2024

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The service manager is a class act. Customer satisfaction is definitely a priority at this dealership. More

by timothych1220
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Recommend Dealer
Yes
Apr 17, 2024

Sands Chrysler Jeep Dodge RAM responded

We appreciate your insight into Sands Chrysler Jeep Dodge. Your words reassure us that our team makes customer satisfaction a top priority.

April 04, 2024

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understaffed, under pressure impacting your customer base due to no follow up, no alignment, no communication despite several attempts and requests to speak with someone . . . however, they will try to sell More

by carboforce
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Recommend Dealer
No

Other Employees Tagged: Amy Mansfield, Larry Wildemore

Apr 13, 2024

Sands Chrysler Jeep Dodge RAM responded

Hello, Customer satisfaction is a top priority for us as well as offering five-star service to our customers. I would like the opportunity to speak with you about the experience you have shared and the feedback in regard to our Service Team. Would you please provide me with your preferred contact information so we can discuss this further? Thank you, Dave Labar Sands Auto Group dlabar@sandsautogroup.com

Apr 13, 2024

carboforce responded

Dave, I don’t believe we have anything to discuss since this is not my first bad experience nor the first time someone “promised” to try and rectify the situation which is my biggest concern . . . The Jeep continues to have issues and has been serviced several times in the past 9 months at your dealership (IE: fog lights don’t work and it’s not bulbs, check engine light continues to come on, currently engine is bogging and whining). 70k miles bought brand new from Sands, always serviced by Sands, routine and maintenance done there. My contact information is up to date in your files! If someone was truly concerned they would return my calls, emails, message to several staff members. The only time I’ve received a call is to sell me a vehicle! No thank you. Out this weekend looking for something different.

March 28, 2024

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Drake and the entire Sands team Provided me with the best experience I ever have had in purchasing a vehicle.. I highly recommend Kevin Drake as your sales consultant. I wanted a specialty truck, and Mr More

by Robert Holland
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Recommend Dealer
Yes
Apr 13, 2024

Sands Chrysler Jeep Dodge RAM responded

It's great to hear about your positive experience purchasing a specialty truck with our team at Sands Chrysler Jeep Dodge. We're glad you felt supported throughout the process. Your kind recommendation is much appreciated.

March 20, 2024

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I use this dealership for both my Wrangler and my Wife’s Grand Cherokee! The service department is friendly and knowledgeable! More

by tnt420
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Dizenzo, Megan Allen

Apr 13, 2024

Sands Chrysler Jeep Dodge RAM responded

We appreciate your recognition of our knowledgeable service department at Sands Chrysler Jeep Dodge. Thanks for entrusting us with your Wrangler and Grand Cherokee.

March 18, 2024

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Every experience I have with Sands RAM has been super easy and smooth. Easy to schedule online and happy with the service and staff. More

by mbonomo
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Recommend Dealer
Yes

Other Employees Tagged: Larry Wildemore

Apr 13, 2024

Sands Chrysler Jeep Dodge RAM responded

We appreciate your positive feedback and are glad to hear you found our RAM services at Sands Chrysler Jeep Dodge convenient. Your satisfaction is paramount to us, thank you for trusting our staff with this process!

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