Sands Kia

I was treated like a king and he was forth comeing about every question I asked he was sensitive to my vehicular needs and was courteous every question I asked he was sensitive to my vehicular needs and was courteous More

We bought a Kia Soul from Ryan and he was very knowledgeable and professional. Everyone at the dealership was very friendly, it was a pleasure doing business with them. knowledgeable and professional. Everyone at the dealership was very friendly, it was a pleasure doing business with them. More

Customer care was great! I appreciated the personal care and friendly communication. Robert was honest, and listened to what I wanted while trying to meet my budget. Thanks! and friendly communication. Robert was honest, and listened to what I wanted while trying to meet my budget. Thanks! More

Belhem was very friendly with good positive attitude. She answered properly to all the questions I needs. She wrote all on the notes through our conversation because we are deaf couple. We were pleasure to h answered properly to all the questions I needs. She wrote all on the notes through our conversation because we are deaf couple. We were pleasure to have Belhem as our saleperson. More

We bought a car here, or so we thought, we finalized the loan, and thought all was good. We gave this dealership $1500 for a down payment and $500 2 weeks later. When we went to purchase the car, the sales loan, and thought all was good. We gave this dealership $1500 for a down payment and $500 2 weeks later. When we went to purchase the car, the sales manager told us that the dealership had paid the down payment, and we were to reimburse the dealership, so the only contact that we had was with the dealership. The finance company contacted us a week ago, and gave us our payment dates and said that all was well. When we went to check up on our Registration, we were told that we needed to put down an additional $1100, and that the dealership had NEVER paid the down payment up front, and that because we had to break up our down payment, our payment was delayed and we/the dealership were penalized! We got nothing in writing, we were told that the loan was final, no one contacted us telling us that anything was wrong. We should have known something was wrong when we went in to purchase the car all of the salespeople were in a meeting to discuss some issues with sales numbers. My husband and I don't have the best credit, and were skeptical when Richard INSISTED that we were good, and could get a car, we had him run our information before coming to the dealership so that we would not waste our time or theirs. I'm not naive, I understand that the dealership can pull out of the deal after you leave, but this is almost 60 days later! If the dealership had been honest, and not just trying push their sales numbers, we probably would not have wasted our time. At the very least, I would have appreciated the dealership telling us: "we can't put the money up, we need you to get the down payment in before whatever date, or the finance company will pull out of the loan." Instead, we were told that our payment was accepted within the given timeline, and that there was nothing to be concerned about. Now, we have to look for another car. More

This is a prime example of a dishonest dealership. They don't want to do business with a knowledgeable customer. They withheld rebate information and lied about Costco pricing. I walked out, never to retur don't want to do business with a knowledgeable customer. They withheld rebate information and lied about Costco pricing. I walked out, never to return. More

I've travel all the way from Ahwatukee to this dealership after speaking on the phone with a representative about a 2011 Kia Sportage EX listed for about 23k instead of a 2012 for about 28k. I've also verif after speaking on the phone with a representative about a 2011 Kia Sportage EX listed for about 23k instead of a 2012 for about 28k. I've also verified that the vehicle was in stock and ready for test drive. Once I've got there, the sales person was not able to find the vehicle and had to walk all over on a really windy and cold day. After a while, the sales person went inside to find out where the vehicle was, and found out that it was sent for service (This is a New Vehicle), I wanted to see this car and test drive it, so I did not judge their intensions. Once I've took a close look at this car, everything looked as I've spected and desided to test drive it. The service department had pull out a component and as the buyer, I had to insert a SCREW DRIVER into some kind of hole in the side of the shifter in order to move out of Park. The drive was great, there were some lights indicator on the intruments that did not go away, but the salesperson indicated that it was part of the services there were doing so I didn't care as long as it was all fixed. Once completed the test drive we went inside for the financials and pricing. They came back with a price of almost 29k even though I've expressed that I was told that there was suppost to be umder 23k, an assistant manager asked how much did I wanted to pay per month, my credit situation etc., and came back with another price at over 27k, he also took my bank card and info for the appoval process. After he came back with a price of $100 more per month that I had on my budget in addition to a large deposit, I've told them no, asked for my keys back since there were considering my trade in and starter to walk away. The assistant manager kept on saying that I should just get another car with less options and questioning in a very demianing manner the reason for me wanting an AWD vehicle and finaly said he would try to make the numbers work and call me again. After leaving the place I've stoped for some food, and found out that they never gave me my bank card back and I've called them to make sure they still have it and to wait for me since it was close to their closing time. Once I got there and approch the bean counters they kind of yelled at me "What do you wank?" and when I've told them they still had my credit card they just pull it out of a drawal without even saying a word and off I went. More

Was quoted the price of my Kia Soul over the phone. Took a test drive. Everything appeared right. Great salesman(Papa). Went to the finance department to sign the papers. The price was $795 more than quoted a test drive. Everything appeared right. Great salesman(Papa). Went to the finance department to sign the papers. The price was $795 more than quoted to me. I had no idea what the $795 was about. The finance guy (Joe) says that's for the etching of the windows. I said I don't want or need any etching. He said "too late". The etching is done on all the cars. The buyer has no choice. I could have cancelled the deal then, but decided not. I have no other complaint. The salesman and finance guy were nice. I just thought anyone going to this dealership should be aware of this scam. If someone wants his windows etched, it can be done for under $100. I still recommend this dealership, as long as you realize the price quoted does not include the mandatory window etching. More

I am extremely happy with my new Optima. It is a more glamorous car than I thought I would own. Leroy is a great salesman & teacher. Thank you!! glamorous car than I thought I would own. Leroy is a great salesman & teacher. Thank you!! More

I went to Kia Sands after 3 other dealerships gave me the run around and wanted me to get a co-signer. My husband passed away recently and they felt that I did not need to own a new car. Dennis Parson and Le run around and wanted me to get a co-signer. My husband passed away recently and they felt that I did not need to own a new car. Dennis Parson and Leroy Lucero the sales people that helped me at Sands Kia really looked hard and found someone that would help me finance it even with my credit and circumstances. They were all very professional, fun and understanding. I will buy a car here again because they gave me the respect and understanding that I needed. I love my new Sportage and the mileage is great. I will recommend this dealership and their staff every time. Thank you Dennis and Leroy for all of your help. More