Sands Kia

Truly great experience. Received excellent service while buying my wife a new car and trading in an old one. Everyone from my salesperson (Papa), finance guy (Joe), and even management (Clayton) was very ho buying my wife a new car and trading in an old one. Everyone from my salesperson (Papa), finance guy (Joe), and even management (Clayton) was very honest, cool, and professional. We'll definitely be back! More

You are met in the parking lot by a sales rep (mine was Andy Griffith)and I was barely out of my car. Ok, so he really wants to make a sale...I get that and let it go as I was in sales once upon a time. Andy Griffith)and I was barely out of my car. Ok, so he really wants to make a sale...I get that and let it go as I was in sales once upon a time. I brought in an ad that came in the mail because it showed some good lease rates for several models of Kia (Sorrento, Sportage, Soul, Forte) and I was in the market for a smaller SUV. Andy would not answer my question when I asked about the particulars of the ad and requested to be shown vehicles that were in the ad. Andy just kept steering me away from the ad; as a matter of fact Andy took the ad away from me and I never did get it back. I narrowed down my choice of vehicle (Sportage) and color and took one for a test drive - nice vehicle. Now here's the catch, the vehicle we drove was loaded with options and obviously way above the ad pricing...which Andy still would not talk about. To make a long story short here's what happened - I filled out the paperwork and Andy asked me for a credit card, which I thought was strange. Andy came back with a lease rate on the Sportage that was $399 ($175) above the lease payment of $224 stated in the ad. We played the sign Andy's hand written statement saying I will buy the car today and Andy comes back with a different payment, all being higher than the ad payment. (Eventually Andy admitted after I pressed him and he knew I was getting irritated that they did not have the Sportage that was in the ad. Bait and switch anyone???) After 3 1/2 hours I had enough and asked for my credit card back, which the sales manager said he didn't have; when I stated yes he did he found it and I left. Andy called me later that evening to apologize saying that he was just following Sands process and that he would the get me the payment and terms that I desired. The next morning I called and asked to have the General Manager, John Turner contact me. What I got from John was an insincere apology, defense of the Sands dealership selling practices and the promise that he would look into why I was there so long. John also offered to review the Sportage I wanted and see if he couldn't exceed my expectations and said he'd call me within an hour. (I got a call from Andy right after this conversation to see if I had spoken with John.) 5 1/2 hours later John Turner called me back and nonchalantly said that he could meet the payment and terms that Andy was requesting. I cannot recommend Sands Kia in Surprise to anyone; they are not courteous, they play games with pricing and they really don't care about you as the customer...just your money. I bought a 2011 Sportage from another dealer this week and was treated respectfully, did not have to play a single pricing game AND this dealer did actually exceed my expectations all the way around. More

First and foremost, I would not recommend this dealership to anyone. My girlfriend and I went to this dealership prior to going to the Dodge dealership nearby (which I recommend). Carlos approached us and we to anyone. My girlfriend and I went to this dealership prior to going to the Dodge dealership nearby (which I recommend). Carlos approached us and we immediately set out what we were looking for, our price range, etc. so that nothing was uncertain. Carlos patiently took us around the lot and recommended some vehicles. We found the 2011 Kia Optima to be a great car with a great warranty. Because it was a Saturday (or Sunday) and near closing, we were told that the dealership would look around for financing and we would receive a call the next day... Here we are nearly three weeks later (having already went elsewhere and bought a car) and I still have yet to hear from Carlos or any other Kia employee for that matter. Had the dealership gotten back to us on time, we would have purchased the vehicle. However, because they did not get back to us, we went elsewhere and found a car. "You snooze, you lose." I have never reecieved scuh poor customer service and, as a result, have no intention of ever going back to this lot. My advice: Look elsewhere. More