Sandy Sansing Chevrolet

Service appt made, told at dealership it has to wait We made an online appointment for service for my wife's car on Saturday. It was accepted and we received a confirmation number. Drove an hour from DeF We made an online appointment for service for my wife's car on Saturday. It was accepted and we received a confirmation number. Drove an hour from DeFuniak Springs, only to be told that all they do on Saturdays is oil changes. This should be advertised as such on their website. He didn't know anything of our appointment made through the website. He told us we could leave it until Monday, but that wasn't an option as we drove one car over, and she needed it for work. We ended up giving our business to Firestone in Pensacola so it wasn't a total waste. If you don't use the online tool for service appointments, don't offer it. And please advertise that you only do oil changes on Saturdays. Will go elsewhere in the future. More

Jo Reese is the best! Just traded my 2014 Silverado in for a 2016 Midnight Edition Silverado and the process was SO easy. My salesperson, Jo Reese, was amazing as always. S Just traded my 2014 Silverado in for a 2016 Midnight Edition Silverado and the process was SO easy. My salesperson, Jo Reese, was amazing as always. She has sold me my last two trucks and also helped my parents with their last purchase. Jo goes above and beyond and answered all 7 million of my questions. I couldn't be happier and send everyone I know her way. Also, thanks to General Manager Dave Dilauro for helping get the deal done. You guys are the best! More

Worst ever If there was an option to give a no star, I would!!! This place is a JOKE! I came in to buy a used car (money in hand) and the sales man, Abby, was pa If there was an option to give a no star, I would!!! This place is a JOKE! I came in to buy a used car (money in hand) and the sales man, Abby, was pathetic. The whole time I was looking at the car that I was gonna buy, Abby kept telling me that I needed to hurry up and he had kids to feed. He told me once I turned off the engine that someone was gonna come take it and I better hurry up! He told me he had other cars to sell to other people! If I am gonna spend thousands of dollars on a car, I am gonna look the car over very well! Abby told me that I was making him lose money and that I needed to hurry up and make a decision. And that is not even the worst part. Before I could even look at the car (not drive it, just look at it) I had to let him see my drivers license and let me put all my info in the computer. I drove over 3 hours to get to Sandy Sansing to buy that car! After making me an offer, I stepped out to make a phone call, and Abby would not even let me talk in private!!!!! Everywhere I went, he followed!! After him YELLING at me that I was wasting his time and that I was gonna have to feed his kids, I left!!!!!!!!!!!! I get all the way home (over 3 hours away) and realized that Abby DID NOT GIVE ME MY DRIVERS LICENSES BACK!!! I called first thing Monday morning and was told that my drivers licenses was overnighted on Saturday after I left. (Which was a lie) It is Wednesday and I still do not have them! Also on the following Monday, a lady called and asked about my experience so I told her everything I typed above. She told me her boss would be in contact with me within 30-45 mins! Well I waited all day and even called back the next day and I still have not received a phone call from her! Please do not waste your time! I will say, the only good thing that happened was the sales manager Casey!!! He was great! But after everything that happened, it just could not fix the wound. Casey came running out the building when we were leaving and tried to talk to us, but Abby was right behind him, and I was so mad I just could not tell him everything that just happened. My grandfather was with me and he has been buying cars since 1958 and he said he was NEVER been to a dealership where he treated that badly! More

Thank you Chris Fowler! Let me first start off by saying how much I hate buying a car. I always feel pressured and it annoys me. But Chris Fowler did an excellent job at ma Let me first start off by saying how much I hate buying a car. I always feel pressured and it annoys me. But Chris Fowler did an excellent job at making this car buying experience so much better! He researched safety ratings (pretty important to us since the car is for our almost 16 year old) and looked at a bunch of different cars and models. He drove us around to the other Sansing dealerships to show us other cars. It was Memorial weekend and he even got us hamburgers at the cookout! LOL It was much needed for a teenager who constantly eats and whose blood sugar was falling. But really the topper to me was while we were talking to the finance dept. Chris ran a race with the boys (and they are pretty fast- they still lost LOL). He then had them in the office and continued to talk to each one of them and kept them completely engaged. He didn’t move on to try to find another customer, he made sure the kids were occupied. Pretty impressive and important to parents (especially mom). I will need a car probably in the next couple of years and it will be Chris we go back to! Thank you Chris! More

Great service I have just purchase my second car from Mario Bultron at sandy Sansing Chevrolet and he made it painless. l called him Friday afternoon told him wha I have just purchase my second car from Mario Bultron at sandy Sansing Chevrolet and he made it painless. l called him Friday afternoon told him what l was looking for, Saturday at 1 pm l was on my way to take possession of my 2016 Malibu. All this was done with trading in my 2014 Sonic. Great car buying experience, no messing around for hours. More

Thanks Bobby Hooper! I live in the New Orleans area and purchased a used 2014 Dodge Dart from the dealership for my son. Having to do pricing over the phone instead of in I live in the New Orleans area and purchased a used 2014 Dodge Dart from the dealership for my son. Having to do pricing over the phone instead of in person was a bit more challenging, but after we agreed on a price my salesman (Bobby Hooper) went the extra mile to complete the deal and went way out of his way to help get the car to me. On his own time, he met me in Mississippi with the car saving me over 3 hours of travel time! Thanks again Bobby for going the extra mile and helping me get this car for my son! Great job!! More

Awful experience! Was trying to keep my business loc This was the worst experience I have ever had! I have been talking to a cars sells man at sandy sandlin in Pensacola for 2 months. I wanted to buy a 2 This was the worst experience I have ever had! I have been talking to a cars sells man at sandy sandlin in Pensacola for 2 months. I wanted to buy a 2015 Mazda 6 that has been sitting on there lot for over 70 days . I found the same exact car with 10,000 miles less on it for a better deal but they said they could not match it. Also a Mazda dealer so I would get the warranty. I sent them the car fax and invoice as proof for the other dealer. I even offered to come up 750 to stay local in Pensacola . They still said no and didn't even counter offer. Now they are not returning my messages. This experience really left a salty taste in my mouth. I don't understand what happened. I thought they would want to move there older cars to make room for the 2017 model coming out . This is just bad business. You lost someone that would have been a loyal customer I really and a Mazda gal! More

Supportive and Friendly service buying from SS Used Chevy In January I traded in my Honda Pilot to downsize to a smaller SUV. Chris Fowler took the time to make sure he could find the best vehicle possible f In January I traded in my Honda Pilot to downsize to a smaller SUV. Chris Fowler took the time to make sure he could find the best vehicle possible for me. As I was new to the car buying experience, it was such a relief to have Chris on my side. He never pressured me and helped me weigh all my options as I considered my purchase. He encouraged me to take my time to think on it and not to rush into the purchase. Upon my arrival at the dealership, Chris greeted me with a smile and a handful of research on the vehicle, including the Carfax report. He walked me to it personally and walked me around the car to take a look at every detail before we ever even stepped inside to take a test drive. The test drive was thorough and he encouraged us to drive where ever we needed so we could get the best feel for the vehicle. Chris honestly and patiently answered all my questions about the car buying process and helped me to make sure I had the best rate possible for my financing. He even brought me snacks to eat while I waited for everything to be processed!! I never doubted my decision and that was in large part due to how wonderful Chris was to work with. For those folks who have had a negative experience in the past, I urge you to contact Chris for any future car needs. He's knowledgeable, trustworthy, forthright, and respectful. Thank you for everything, Chris! I couldn't be happier! More

Great experience buying a used car Thanks to Bobby hooper, Charlie Washington, for a well informed salesman and financial manager for a very positive experience. Bobby is expert in his Thanks to Bobby hooper, Charlie Washington, for a well informed salesman and financial manager for a very positive experience. Bobby is expert in his knowledge of all the cars we needed to understand More

Truly awful after sales service Easy to be all smiley and sell a car. My golden retriever could do that. I've always said a good car dealer is one who provides great after sales. It Easy to be all smiley and sell a car. My golden retriever could do that. I've always said a good car dealer is one who provides great after sales. It's obvious this one doesn't share my values. I won't be specific as to why I'm writing this but for those who treated my wife so poorly then shame on you. She wasn't going to pursue the issue but I was., and having contacted them and was told she would hear from a rep, that they were deeply concerned about this, well guess what? She never heard from them. And they won't be hearing from us again. We are done with these phonies. Hey SS Chevrolet don't bother emailing/calling. You're fired.. More