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Sandy Sansing Chevrolet
Pensacola, FL
299 Reviews
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Showing 299 reviews
September 19, 2014
Excellent Service by Salesfolk Although we purchased a 2014 Chevy Impala from another local dealership, it wasn't because of the service or the shopping experience. Sandy Sansing's Although we purchased a 2014 Chevy Impala from another local dealership, it wasn't because of the service or the shopping experience. Sandy Sansing's Chevrolet dealership offered us competitive pricing, a professional sales force, and excellent customer service. We went with the other dealership simply because of the color of the vehicle the other dealership had on the lot. We have purchased 2 cars and 1 truck from Sandy Sansing, and would recommend Chris Lewis or Jo Reese as fine, honest salespeople. More
by LindaYAYA
Employees Worked With
Chris Lewis, Jo Reese
Helpful September 02, 2014
Worst Experience of my life Let me start off by saying, I am not writing this review out of spite, malice, or vindictiveness. Here we go. My wife and I were looking for a n Let me start off by saying, I am not writing this review out of spite, malice, or vindictiveness. Here we go. My wife and I were looking for a new SUV, we are welcoming a child into this world and her Honda Civic Coupe just won't cut it. We went online and felt that we had found a vehicle that would fit our needs. It was a 2014 GMC Terrain, which was listed as being located at the Chevrolet dealership (come to find out it was at the Mazda dealership). The online Labor Day price had the vehicle priced at 24,500.00, which we thought was very affordable. Needless-to-say, we drove 100 miles from Panama City Florida to Pensacola Florida. While there our sales rep was very friendly and very personable, but it turned ugly from there. We asked to get our vehicle appraised. They didn't test drive it, just simply did a once over. Mind you this vehicle was not in perfect shape, it had damage to back left panel (where I had hit my wifes car by accident. Oops) it also had paint chipping on the roof. Something common when you live by the Gulf of Mexico. So the sales rep comes back with our appraisal. A whopping 3200.00$! Mind you about 4 years ago we sold a 98 Buick Le-Sabre with 100k miles, which had multiple engines put into it for 2500.00$. My wife and I were extremely insulted. Fair market value on our vehicle was between 7500-9000.00$. We told the sales rep that the price was unacceptable. We owed 4500 on the vehicle so now we have 1300$ of negative equity in it. He again goes back to talk to the sales manager, and told us they can give us push value for the vehicle. 0 EQUITY! We told him that wasn't going to cut it either. He again goes back, but this time brings his sales manager over with him, not to negotiate on the price but to tell us how we didn't understand that he was giving us a good deal. I looked at the paper and noticed that the MSRP was listed at 25,500 a full thousand dollars more than the online price. I asked him why the price was different, and he told me the sales price was incorrect online, but that he would do me a favor and take a thousand dollars off. Basically he gave me the price of the vehicle that it was originally listed at online and acted like he was doing me a favor. I then noticed multiple discrepancies on the taxes and fees that were added. I again asked about these. The sales manager in not so many words told me that I didn't understand how taxes and fees worked, and that he was giving me a GREAT deal. I tell him I am not interested in the vehicle, mean while all the financing information that was sent out prior to these conversations comes back. They tell me I got approved for a 5.2% APR. I just bought a BMW 4 months ago, my income didn't change, and my credit has even gotten better, and I secured a loan at 3.9%. He begins to explain that we can do a 5 year loan at 517.00 a month!!! Seriously? By this time my pregnant wife (hormones going crazy) had already walked out. I told them how this was the worst experience I have ever had buying a vehicle (I have bought 4 for myself, and this is the second for my wife). I politely (yes politely) shook both of their hands and told them to have a good day. WORST EXPERIENCE OF MY LIFE). WAIT THAT'S NOT IT. I am driving home (about 30 minutes out), and I get a call from the sales manager at Sandy Sansing Mazda, where the car was originally located at. He told me that he pulled up the paper work that was done at the Chevy dealership and that without looking at my car it is worth at least 8000.00$. He personally apologized for the Chevy dealership and asked me to come back. I did not want to but my wife did. So we turned around to go back. Once there the sales manager begins to tell us that the dealership had lied to us in every way imaginable. First off that they up priced the value of the SUV from its actual value, and second that the 5.2 APR that we were "approved" for was actually around 10%! (Is that illegal?) After about 30 minutes I was able to get a fair appraisal on my vehicle. (They gave us 7500.00), a good APR 4.9% and a out the door price (after taxes) around 24,000.00. It wasn't the best deal in the world, but that doesn't matter. Treating people like human beings is what matters. I can tell you this, if you want to do business and your choice is between the Mazda and Chevy dealership, YOU NEED TO PICK THE MAZDA. HANDS DOWN. I am going to write a review for the Mazda dealership later, with the names of the two gentlemen that I worked with, and who turned a horrible day into a good one. My wife is happy, which means I am happy. More
by jsnodgrass
Employees Worked With
Other
August 20, 2014
Auto Trader Sell Rip Off Salesman WONT RETURN my calls. I sold my car to Sandy Sansing used cars last Saturday ( 8/16/)based on a revised auto trader quote to correct the mile Salesman WONT RETURN my calls. I sold my car to Sandy Sansing used cars last Saturday ( 8/16/)based on a revised auto trader quote to correct the mileage. On Monday went back out to tell him that he had updated the new quote with the wrong car model. he said I got more that way. Well i went home and reran the quote and he WAS WRONG. I am car less so I placed SEVERAL calls to him and he wont return my calls. The difference in the two models is $900.00. And He has my car and I don't have payment or anyone telling me that a check has been issued or mailed. I am packing to move and without a car so I'd appreciate a response. More
by brenda.k.barrett
Employees Worked With
John Nudo
May 23, 2014
Rear tail light I took my truck to Sandy Sansing for reartaillights foogging up. Now they are telling me that isok. No problem and they arent replacing them I took my truck to Sandy Sansing for reartaillights foogging up. Now they are telling me that isok. No problem and they arent replacing them More
by Cfraley10
Employees Worked With
Gary Baker
April 24, 2014
Total Finance Ripoff Recently financed first vehicle through Sandy Sansing during some special "if you work, you qualify" sale. They said because of limited credit history Recently financed first vehicle through Sandy Sansing during some special "if you work, you qualify" sale. They said because of limited credit history and income they had to "pay" some finance company to accept my loan. The company charged 21.47% interest for 72 months on an $11,000 vehicle and when Sandy Sansing finished adding all service charges, the whole $3000 down payment was used and none went toward the price of the vehicle. A previous customer with a coupon for referring customers was supposed to receive $100 for referring me to them, but they were told since they had to pay the finance company to take the loan, they had lost money on the deal and didn't qualify for referral bonus. I chose to go to my credit union this week and they refinanced the loan @ 2.5% for 42 months. It appears this dealer is only interested in cheating customers and not developing repeat customers. I will never buy a car from them in the future nor will I recommend them to anyone. More
by MattHightower
Employees Worked With
John Nowak, Unknown Finance Associate
April 18, 2014
Shocked I TRIED to purchase a vehicle from your dealership as our family has done in the past. My wife and her mother went to the dealership to look at a 2014 I TRIED to purchase a vehicle from your dealership as our family has done in the past. My wife and her mother went to the dealership to look at a 2014 Chevy Equinox LTZ. Another sales consultant, Jackie Freeman , helped my wife that day because Richard had a day off. She was very friendly and helpful. I spoke to Richard Russell and arranged for my wife to pick up a 2014 Chevy Equinox LTZ and drop off a trade to see what it was worth. The next day I brought the Equinox back and asked Richard if he got the information how much the trade was worth and he said no. This was the whole point of leaving the vehicle. He was very non chalant so when I told him I was going to look around at other vehicles and he said okay go ahead and do that. I was astonished that he didn't seem to care that I was leaving. My family has been a Sandy Sansing customer for many many years and I was truly shocked that this is part of your customer service. Well, I went to another Chevy dealer and purchased the same vehicle CASH and had EXCELLENT customer service. More
by 2014Equinox
Employees Worked With
Ricahrd Russell
February 18, 2014
I took my 2011 Malibu in due to a noise in the front end. They took the front end apart and told me nothing was wrong with my car I assured them there was so the service tech did a test run with me he then h They took the front end apart and told me nothing was wrong with my car I assured them there was so the service tech did a test run with me he then heard the same thing I heard I asked him what he thought and he said sounds like the strut mount on the left side okay so he said he was gonna take it apart again so I waited for a couple of hours for Lenny to tell me that my strut, the mount, the bearing and bumper shield whatever that is all need to be replaced on the left side so I have the extended warranty and factory warranty he quotes me all this stuff and tells me that the extended warranty will cover parts (strut only) and labor after 100 dollar deductible they had my car for a day I pick my car up and have to pay 475 dollars (didnt seem right )but I paid it then he tells me well you need to watch the right side it looks like it's going bad what the xxxx 44000 miles and the struts are bad I heard nothing on that side as well As the tech that did a test run with me didn't not even two days later my car is making the same noise plus other noises now you would think that if you notice a problem while working on someone's car you would call them to see if they want to repair that as well I feel as if I were screwed to have to pay all that money again instead of them fixing it all at once I wouldn't Be suprised if they didn't replace the parts at all and now the whole car squeaks I called them about this problem and they said we told u the right side was going bad when u picked up the car really and what about the squeaking well u can bring it in and we can look at it I don't want them to do the other side use to I already paid 475 they should.have called me to repair both at the same time I will take my car elsewhere where it is done right the first time and not have to pay an arm and a leg when it is suppose to be covered under warranty Will not recommend them to anybody I know and don't know More
by Tammy2014
Employees Worked With
Lenny
July 16, 2013
I brought in my 2005 Corvette for a GM Coolant System Flush and Fill. Not sure if it got done correctly as I only have a receipt to prove the endeavor and expense. However, I was also promised a 37 poi Flush and Fill. Not sure if it got done correctly as I only have a receipt to prove the endeavor and expense. However, I was also promised a 37 point or 137 point or whatever Safety Check as a Courtesy and the Service Tech never did perform it. I was told that my Roof Top Panel was defective and that they would have to order a new one under a Factory Recall. The Panel came in a week later and I made an appointment. Showed up and they changed their minds. Told me the Roof Panel was not OEM and therefore I did not qualify for the replacement Roof Panel. WTH? Why would they order a new one in the first place? Also, the second reason for my visit was to have a Front License Plate Holder installed. $92 and 2.5 hours later I am looking at a stick on (3 pieces of sticky pads) piece of plastic that is crooked. Really? My Service Advisor, Lou Ann, was awesome. Professional, Friendly, and very supportive. Bottom line is the Front License Plate holder started to fall off and I called the General Manager after doing an online after service survey. Dave was very helpful and professional and advised me to get a refund. So, I took the Vette back, returned the falling off license plate holder, and left. I will not return to Sandy Sansing Chevrolet again for my 2014 C7 Corvette purchase as I need to be able to depend on professional service technicians to do their job. The Staff was awesome but what's the point if you can't get decent and professional service on your $50,000 luxury performance sports car. My overall sales experience with Pete Moore Chevrolet was awesome but I don't have any service experience so the jury is still out on that one. Hopefully positive as I will not buy a new Chevy if I can't get it professionally serviced. JP More
by sjpi1954
Employees Worked With
Lou Ann Sizemore
June 11, 2013
Im having the absolute worst experience with them.. I'm Military, I purchased a car for my mother she goes and picks it out..They register car in a different state (Texas) after I provided them Florid I'm Military, I purchased a car for my mother she goes and picks it out..They register car in a different state (Texas) after I provided them Florida driver liscends and showed PROOF of FLORIDA Insurance.. Ive been calling for 3 or 3 days and was getting ignore, finally they told me oh well there's nothing they can do even tho they made the mistake and that I have to come out of my pocket to register the car in Florida even tho I provided them all the info.. Ive bought several cars and never ever had one of them registered in the wrong state after showing my Florida Driver liscends and prrof of my Florida insurance and now sticking me with the bill to go and do it on my own after they had already charged it to me in the total sell of the car.. I don't recommend anybody going here especially ig your Military, they only care about selling cars not to help u get them registered in the correct state. More
by taborris
Employees Worked With
Bill Holiday
May 03, 2013
Jo Reese assisted me in my purchase of a new 2013 Chevy Spark. She was amazing and really knew her stuff, she patiently explained everything to me in ways that I understood and heped me find the best deal. Spark. She was amazing and really knew her stuff, she patiently explained everything to me in ways that I understood and heped me find the best deal. When paying for the car my bank ran through some issues (bank's fault) and Ms. Reese held the car for me even though it took WEEKS to sort everything out. Along with Ms. Reese, everyone at the dealership was incredibly friendly and didnt make all the paperwork seem like the hassle it usually is. I would definitely recommend this dealership, theyre amazing and I'm very happy with my Spark. More
by JNicoleHa
Employees Worked With
Jo Reese
