Sandy Sansing Chrysler Dodge Jeep Ram

Jeff, the service manager was completely rude and unprofessional. His is a complete embarrassment to the company. He told me he would hold my car hostage until Monday (this was on Wednesday) and run unprofessional. His is a complete embarrassment to the company. He told me he would hold my car hostage until Monday (this was on Wednesday) and run my car for 4 hours a day until the smoke stopped. When I asked Jeff for the highest management team member, he said that was Sandy Sansing and good luck getting in touch with him. I had to call another Sandy Sansing dealership and get the customer service manager involved because how rude this man was being. Mrs. Kelly at the Pensacola location called me immediately and I explained my situation to her. She had that dealership get my car fixed and backed to me by 4:30pm the same day. The GM manager Chris was also a great help and came in on his day off to help Kelly handle this matter. They never test drove my car before returning it, Jeff made an excuse because I had a low fuel light on, but Chris told him that's why you have a gas card. Also, Jeff had my car pulled around and charged me $55 for coolant but was not a drop of coolant in the coolant reservoir. The GM had to grab a bottle and fill it up. That was just the second time my car was brought back to the shop. The first time they fixed my valve cover gasket but overlooked the timing cover was leaking oil, thermostat housing was cracked which was causing a coolant leak as well as the water pump leaking coolant which made me bring it back the 2nd time. I had to bring my car back 3 times from April 29th-May 28th. If they would have doubled checked and looked over everything and just degreased and cleaned up the mess the first time I would have never had an issue. Jeff constantly told me that it was supposed to smoke until the oil burned off but because of the lack of quality the first time I didn't accept my car smoking the way it was. Very poor quality and will never bring my car back to that dealership because of Jeff and how he acted and spoke to me. Mrs. Kelly was in the Pensacola office and was very pleasant and had everything handled and fixed within a few hours. She was embarrassed at how Jeff acted on the behalf of the Sandy Sansing name More

Jeff, the service manager was completely rude and unprofessional. His is a complete embarrassment to the company. He told me he would hold my car hostage until Monday (this was on Wednesday) and run unprofessional. His is a complete embarrassment to the company. He told me he would hold my car hostage until Monday (this was on Wednesday) and run my car for 4 hours a day until the smoke stopped. When I asked Jeff for the highest management team member, he said that was Sandy Sansing and good luck getting in touch with him. I had to call another Sandy Sansing dealership and get the customer service manager involved because how rude this man was being. Mrs. Kelly at the Pensacola location called me immediately and I explained my situation to her. She had that dealership get my car fixed and backed to me by 4:30pm the same day. The GM manager Chris was also a great help and came in on his day off to help Kelly handle this matter. They never test drove my car before returning it, Jeff made an excuse because I had a low fuel light on, but Chris told him that's why you have a gas card. Also, Jeff had my car pulled around and charged me $55 for coolant but was not a drop of coolant in the coolant reservoir. The GM had to grab a bottle and fill it up. That was just the second time my car was brought back to the shop. The first time they fixed my valve cover gasket but overlooked the timing cover was leaking oil, thermostat housing was cracked which was causing a coolant leak as well as the water pump leaking coolant which made me bring it back the 2nd time. I had to bring my car back 3 times from April 29th-May 28th. If they would have doubled checked and looked over everything and just degreased and cleaned up the mess the first time I would have never had an issue. Jeff constantly told me that it was supposed to smoke until the oil burned off but because of the lack of quality the first time I didn't accept my car smoking the way it was. Very poor quality and will never bring my car back to that dealership because of Jeff and how he acted and spoke to me. Mrs. Kelly was in the Pensacola office and was very pleasant and had everything handled and fixed within a few hours. She was embarrassed at how Jeff acted on the behalf of the Sandy Sansing name More

Great place to do business the staff was friendly and helpful. This is the second truck I have purchased from them helpful. This is the second truck I have purchased from them More