Sandy Sansing Nissan

Scott Bowden always is a pleasure to work with - keeps me in the loop no matter the issue in the loop no matter the issue More

Had an incredible experience with King Bailey at the Sandy Sansing Pensacola hgwy 29 location. I was dreading buying another car but Mr King made the process quick and painless and completely stress fr Sandy Sansing Pensacola hgwy 29 location. I was dreading buying another car but Mr King made the process quick and painless and completely stress free. He listened to the situation I found myself in and knew exactly what I needed to get done, and without any pressure, we were driving out our 2023 nissan. Communication was prompt from start to finish. This is my second car with this team and where I do all my services. Highly recommend for all your purchases and services. More

my salesman,bob floker did an excellent job of helping me pick the right truck. also dealership had an abundant selection to choose from. we narrow the search to 3 i could live with and made decision from pick the right truck. also dealership had an abundant selection to choose from. we narrow the search to 3 i could live with and made decision from there. thanks again bob. More

The sells guy Neal E. was a great guy he really did a lot to help me find the car I wanted. And everyone else was great was a great guy he really did a lot to help me find the car I wanted. And everyone else was great More

They were very friendly and knowledgeable. The wait was minimal. It was a lot shorter than what I expected The wait was minimal. It was a lot shorter than what I expected More

I am very pleased with the dealership and my service representative, Daniel Newbold provided excellent service for a recall. He was very efficient. representative, Daniel Newbold provided excellent service for a recall. He was very efficient. More

I will return there soon I got friendly service explained everything out to me what I need for my car I’m very pleased with my service nice work everything out to me what I need for my car I’m very pleased with my service nice work More

They really take their time to look at the issues with your vehicle & come up with the best solution(s) in a timely manner. your vehicle & come up with the best solution(s) in a timely manner. More

I was out of town and needed my car serviced. They were there for me! They were there for me! More

My experience with Sandy Sansing Nissan has been one of the worst customer service experiences I have ever dealt with. Our 2022 Nissan Pathfinder (VIN: 5N1DR3CA8NC253*** ) suffered a catastrophic engine the worst customer service experiences I have ever dealt with. Our 2022 Nissan Pathfinder (VIN: 5N1DR3CA8NC253*** ) suffered a catastrophic engine failure at around 70,000 miles, barely outside of the powertrain warranty. An engine failure on a vehicle this new should never happen. When we purchased the vehicle, the dealership strongly pushed us to purchase a $3,000 “million mile warranty.” When the engine failed, that warranty company denied the claim. We then contacted Nissan North America Consumer Affairs requesting goodwill assistance, which was also denied. After doing everything we were told to do, we were still left responsible for more than $8,000 in repairs. The vehicle then sat at the dealership for nearly a month from the time we dropped it off until we finally got it back. During that entire time, Sandy Sansing Pensacola Nissan refused to provide a loaner vehicle or rental assistance. My wife operates a residential cleaning business and relies on her vehicle for work every day. Because the dealership kept our vehicle for weeks with no transportation assistance, she lost several weeks of clients and income. Communication from the service department was extremely poor. Our service advisor, Aaron, was very difficult to reach and repeatedly failed to return calls. At one point we were told the vehicle would be finished in just a few days, which turned into weeks. On top of that, after originally quoting us a price for the repair, the dealership attempted to increase the bill by an additional $900. Only after we pushed back and complained were they willing to honor the original quoted price. I am a 100% disabled veteran who has continued working in support of the military for 27 years, and many of my coworkers were following this situation to see how Nissan would stand behind their product and their customers. Unfortunately, the outcome has been extremely disappointing. I have previously purchased two vehicles from this dealership and even referred family members there to purchase Nissan vehicles. After this experience, I will never purchase another Nissan again and I will not recommend Sandy Sansing Pensacola Nissan to anyone. Potential buyers deserve to know how situations like this are handled when a relatively new vehicle suffers a major mechanical failure. If dealership management or Nissan corporate leadership would like to discuss this situation further, they are welcome to contact me directly. Anthony Daiute More