Sandy Sansing Nissan

The sells guy Neal E. was a great guy he really did a lot to help me find the car I wanted. And everyone else was great was a great guy he really did a lot to help me find the car I wanted. And everyone else was great More

They were very friendly and knowledgeable. The wait was minimal. It was a lot shorter than what I expected The wait was minimal. It was a lot shorter than what I expected More

I am very pleased with the dealership and my service representative, Daniel Newbold provided excellent service for a recall. He was very efficient. representative, Daniel Newbold provided excellent service for a recall. He was very efficient. More

I will return there soon I got friendly service explained everything out to me what I need for my car I’m very pleased with my service nice work everything out to me what I need for my car I’m very pleased with my service nice work More

They really take their time to look at the issues with your vehicle & come up with the best solution(s) in a timely manner. your vehicle & come up with the best solution(s) in a timely manner. More

I was out of town and needed my car serviced. They were there for me! They were there for me! More

My experience with Sandy Sansing Nissan has been one of the worst customer service experiences I have ever dealt with. Our 2022 Nissan Pathfinder (VIN: 5N1DR3CA8NC253*** ) suffered a catastrophic engine the worst customer service experiences I have ever dealt with. Our 2022 Nissan Pathfinder (VIN: 5N1DR3CA8NC253*** ) suffered a catastrophic engine failure at around 70,000 miles, barely outside of the powertrain warranty. An engine failure on a vehicle this new should never happen. When we purchased the vehicle, the dealership strongly pushed us to purchase a $3,000 “million mile warranty.” When the engine failed, that warranty company denied the claim. We then contacted Nissan North America Consumer Affairs requesting goodwill assistance, which was also denied. After doing everything we were told to do, we were still left responsible for more than $8,000 in repairs. The vehicle then sat at the dealership for nearly a month from the time we dropped it off until we finally got it back. During that entire time, Sandy Sansing Pensacola Nissan refused to provide a loaner vehicle or rental assistance. My wife operates a residential cleaning business and relies on her vehicle for work every day. Because the dealership kept our vehicle for weeks with no transportation assistance, she lost several weeks of clients and income. Communication from the service department was extremely poor. Our service advisor, Aaron, was very difficult to reach and repeatedly failed to return calls. At one point we were told the vehicle would be finished in just a few days, which turned into weeks. On top of that, after originally quoting us a price for the repair, the dealership attempted to increase the bill by an additional $900. Only after we pushed back and complained were they willing to honor the original quoted price. I am a 100% disabled veteran who has continued working in support of the military for 27 years, and many of my coworkers were following this situation to see how Nissan would stand behind their product and their customers. Unfortunately, the outcome has been extremely disappointing. I have previously purchased two vehicles from this dealership and even referred family members there to purchase Nissan vehicles. After this experience, I will never purchase another Nissan again and I will not recommend Sandy Sansing Pensacola Nissan to anyone. Potential buyers deserve to know how situations like this are handled when a relatively new vehicle suffers a major mechanical failure. If dealership management or Nissan corporate leadership would like to discuss this situation further, they are welcome to contact me directly. Anthony Daiute More

My representative was flexible with my needs and gave great options to choose from and made it a smooth experience great options to choose from and made it a smooth experience More

We have always had a good experience with Sandy Sansing. They are quick to evaluate the problem and fix it They are quick to evaluate the problem and fix it More

My name is Andre’ Perkins, I’m trying not to be upset with writing this review but Sandy Nissan is not a trustworthy dealership. I brought. a suv ( 2024 Audi Q8) for $64,000.00 from offline. I’m from No with writing this review but Sandy Nissan is not a trustworthy dealership. I brought. a suv ( 2024 Audi Q8) for $64,000.00 from offline. I’m from North Carolina so I ask the salesman (Steve Lowery) concerning the vehicle and he mentioned that it was a trade in and that it had been through an inspection check. Bottom line is I paid to have the car shipped to North Carolina from pensacola, Florida. Once the car arrived it was missing the second key which should have been mentioned up front during the sales process. The salesman Steve never mentioned the vehicle only had one key. If the vehicle only had one key it should have been mentioned upfront or listed on the damage report. With myself being so far away I expected more transparency. If there was as a problem with my check Sandy Nissan would have told me to take care of the financial upfront, so I would have thought they provide the second key but no they didn’t. Second thing is the vehicle was shipped without a temporary tags but when I spoke with the salesman earlier (Steve Lowery) he ensured me the tags were with the vehicle. Third thing is the rear windshield wiper mechanism was missing. When I ask for a resolution for the key fob I was told the manger said no. I would not have paid $64,000.00 dollars for a vehicle with only one key fobs. Who in their right mind will knowingly spend that type of money on a vehicle without having two keys. This whole transaction was messy and unprofessional. When you say family own business you think about integrity of the family name. I trusted this car dealer with my hard own money that I worked and saved for on my job. It’s hard to wonder is this how the Sandy dealership operates. I should not have to pay for a second key for the amount of money I spent nor a windshield wiper that was missing. You think someone would call and ask my buying experience but no one bother which leads me to believe the the dealership as whole is the same way. Bad buying experience.. And I have the text message to prove it. Customer service is terrible. More