Sansone Jr's 66 Kia

I chose to come to this dealership because of all the great reviews it received on cars.com. when i arrived i was greated by kelvin and he seemed pleasant with a good attitude. He showed me a Ford F250 w great reviews it received on cars.com. when i arrived i was greated by kelvin and he seemed pleasant with a good attitude. He showed me a Ford F250 which had some cosmetic flaws but nothing i couldnt live without and was promised that whatever little flaws that were on the bumper and inside drivers door would be buffed out and cleaned up. I was aldo promised that my plates would not be mailed to my home due to the fact that during the week of july 4th i would not be home and that plated so often are lost or stolen from the mail. I specifically told kelvin and the finance officer this and they both agreed that i would just pick them up from the dealership. I purchased the car and it was a quick and painless process. I was promised no fees because i already had financing from my bank, but if i financed through them there would be a better rate and no fees. Surprisingly they beat the rate by .10%. Which isnt much but they did as they promised so far. When i sat with the financing officer there were quite a few fees that were tacked on without my conscent. Good thing i read before i sign anything. We took out all the unnecessary fees like gap insurance, window etching, etc. The only fee they wouldnt take off was the loan fee which i was promised by kelvin that there wasnt going to be any. That should of been my red flag to get out. But i proceeded with the contract. I was promised by kelvin that the vehicle would be cleaned and all the dflaws would be corrected by the time i came back to pick up the car. I came back 4 days later for the vehicle after speaking with kelvin about my delay of picking up the vehicle because i had no 1 to take me to he dealership. When i arrived the car had no gas, it wasnt cleaned, nor were any of the things kelvin promised about the scuffs on the bumper taken care of. I gave the insurance papers to the manager so i could take the vehicle and since i was in a rush i couldnt hang around any longer after making me wait 40 minites for the car. My fault by taking the vehicle in that condition but it should have been ready by the time i came back to get the car (4 days). My temp tag expired and im not able to drive the car. I called kelvin and through numerous emails tried to see what was going on with my plates. I finally received an email back in the early afternoon syltating that they have my plates. I responded back and specifically stated for them not to send out the plates because i wasnt going to be home and that i would oome to get them. I followed up with a phone call immediately and spoke with melissa i believe and she said tjat the plates wouldnt be sent out but that kelvin had the plates in his desk and he wasnt answering his phone. She said she would call me back to let me know when he got the message that i was coming by. I receive a call around 6pm from kelvin. Hetells me with his salesman voice that he sent the plates to my house overnight via fedex even after i told him not to due to the fact i wasnt around and wouldnt be around because of the holiday. He repliesto me, "what holiday? Im working." His arrogant tone basically told me he didnt care that he sent them even after i told him not to. He told ee that fedex will just bring the package back after 2 failed attempts. I gave it until the following monday to call them back. I was greeted by melissa over the phone and she says she remembered that i told her not to send out the plates and that she is going to check if the plates came back. After waiting a few minutes kelvin picks up and acts as if he doesnt know its me on the phone. He says bad news fedex delivered the package. He has the nerve to ask me whos address did i sent the package to? Insinuating that i dont live there. Im stuck with the car in westchester because the temp tag expired and now the plates are at my house. Now i have to make a train trip to get the plates, go back downstate, and drive the vehicle up. Waste of a day due to someones sheer arrrogance and doing whatever he wants. I know other salesman probably wouldnt have done what kelvin did to me. Kelvin only cares about sales and not the customer. Thought i found a dealership i could recommend to friends and family, but as long as kelvin works there i will not. Sorry Mr. Sansone Jr. You are customer worthy just because you came out to meet me (the customer), but kelvin is not. Something needs to be done with this arrogant person. Almost forgot, i was promised a 2nd key for my truck, kelvin said it wouldnt be a problem, after 3 weeks he tells me he didnt get authorization to get a 2nd key and that i was out of luck. I got 2 words for kelvin and it isnt Thank you! customer More

I contacted rt 66 auto after hearing about their program rent to own. After speaking to a salesperson in rt 66 I thought it was a good way for me to get a fresh start since my credit was not good. I was tol rent to own. After speaking to a salesperson in rt 66 I thought it was a good way for me to get a fresh start since my credit was not good. I was told to look on the website and pick a car that would be good for me I found a 2010 Nissan . I gave the car info to my salesperson what s surprise I was in for they promise you the world and deliver you junk after sitting through a whole presentation we sat down to discuss financing oh one small factor that leave out you credit goes by a point system so what's the sense if I have bad credit of course my point system would be low my credit was not good and they knew it that's why i was there. I was , told that the only car that they had that would work for me was a 2005 trailblazer with 160,000 miles on it it looked like a junk car scratched all up and my payments was 600 per month the car 13,000 what a joke. Thanking for wasting 3 hrs of my life. Maybe your presentation needs to be updated to tell the truth . Be careful of the this dealership they and there program rent to own it's full if s**t . Oh yes they are very nice but untruthful More

Very unprofessional dealership. When they shake your hand and you think the deal was made, think again. Finance very unprofessional. If you want a great dealership go to Lester Glenn Hyundai in Toms R hand and you think the deal was made, think again. Finance very unprofessional. If you want a great dealership go to Lester Glenn Hyundai in Toms River. Amazing dealership!!! More

This was the most un-pleasant car buying experience I ever had. I had an appointment with Remy Ortiz to come in and buy a vehicle at an agreed price. Not only did Remy Ortiz not show up for the appoint ever had. I had an appointment with Remy Ortiz to come in and buy a vehicle at an agreed price. Not only did Remy Ortiz not show up for the appointment, he didn't come in the entire day. I called the day before my appointment to make sure the vehicle was ready and was told "it will be ready". When I arrived at the dealership the car was not ready. When I met with the finance manager Jim Shumard I was subjected to high pressure sales tactics to purchase "Gap insurance". The finance manager Jim Shumard was unwilling to sell the vehicle for the agreed on price. I produced print outs of the emails from Remy Ortiz clearly showing the agreed on price and still the finance manager Jim Shumard was unwilling to sell the vehicle at the agreed on price. I asked that the finance manager Jim Shumard get the documents that Remy Ortiz had for this sale and was told Remy Ortiz's desk is locked and the documents were not available. While signing the documents to complete the sale I pointed out that my name was incorrect on all the documents and the date on all the documents was listed as 5 days prior. The finance manager Jim Shumard said the printers are not working and he could not re-print the documents. The finance manager Jim Shumard went through the documents and corrected my name but the corrections were illegible. I have received the finance papers from KIA MOTORS and my name is still incorrect. The New Jersey vehicle registration the dealership filled out shows the wrong trim level. All the copies of the documents I was sent home with show the wrong street name for my address. More

I told them my budget and they still had me test drive a car I could not afford. They tried to make me lease in order to afford a car that I ultimately could not afford. They seemed to get aggravated when car I could not afford. They tried to make me lease in order to afford a car that I ultimately could not afford. They seemed to get aggravated when they realized I would not stray from my budget. It was a huge turn off. I ended up purchasing somewhere else. More

Even though I didn't actually purchase a car from Sansone I can say my experience was wonderful. They tried feverishly to locate a vehicle with a specific package that I wanted. To say the car was hard to I can say my experience was wonderful. They tried feverishly to locate a vehicle with a specific package that I wanted. To say the car was hard to get was an understatement. They tried to get me a vehicle as similar to the one I wanted as possible. I ultimately ended up traveling from NJ to VA to get my car since the VA dealer would not swap. Sansone refunded my deposit in full and could not have been more understanding of my picky situation. Despite living nearly an hour away, they will get 100% of my servicing business needs. More

THIS SALES PERSON TOLD ME HOW HONEST HE WAS WITH EVERY OTHER SENTENCE. I WAS ASKING FOR A SPECIFIC VEHICLE AND I WAS TOLD THAT THEY HAD NOT ONLY LOCATED MY CHOICE BUT I COULD PICK IT UP THAT WEEK END. THE OTHER SENTENCE. I WAS ASKING FOR A SPECIFIC VEHICLE AND I WAS TOLD THAT THEY HAD NOT ONLY LOCATED MY CHOICE BUT I COULD PICK IT UP THAT WEEK END. THEN IT STARTED. THE DELAY AFTER DELAY AFTER DELAY. I WAS NEVER ASKED FOR A DEPOSIT, WHICH SHOULD HAVE BEEN MY FIRST RED FLAG. MR. RODRIGUEZ EVEN GAVE ME A VIN # THAT I GAVE TO MY INSURANCE CO. FOR A QUOTE. AS TIME WENT ON I HAD A HARD TIME GETTING HIM TO CALL ME BACK. WELL 4 WEEKS GO BY, AND YOU GUESSED IT...... SORRY, WE CANT GET THE VEHICLE IN AN EMAIL. HE DIDNT EVEN HAVE THE COURTESY TO CALL! REALLY , REALLY POOR BUSINESS PRACTICE AND VERY DISHONEST. HE NEVER HAD THE CAR AT ALL. TOTAL LIE! THEY SHOULD BE ASHAMED! More

Visiting this dealership was an excercise in determining one's level of patience. We were paired with a new salesperson who was initially earnest in assisting us. However the manager would repeatedly take one's level of patience. We were paired with a new salesperson who was initially earnest in assisting us. However the manager would repeatedly take him away to assist other customers - while we certainly understand there are other people, being left alone waiting for a manager (after being told one would swing by) is annoying. Bottom line is that we decided our experience was less then ideal and decided to go to Freehold Kia, where we received very good to excellent service and a great price on the Kia Soul. One thing that was disturbing - the sales person called us after a few days and sounded upset that that we went to another dealership. Maybe if he ensured our initial visit wasn't so bad, we would have purchased a car at Sansone Jr. More

I was looking to purchase a 2012 White Kia Optima. I called ahead and spoke with Nicole, she was very friendly...I had and have no issue with my dealings with her. I explained my situation to her and sh called ahead and spoke with Nicole, she was very friendly...I had and have no issue with my dealings with her. I explained my situation to her and she put me in touch with Ernesto (again, no problem...very nice guy). I told him I wanted a white kia optima with sunroof and navigation. He ran my credit and also my mothers (as a co-signer). He told me they would need some information from me (paystubs, bank statements and something to prove my address). I brought everything they requested the next day (Saturday). Ernesto told me he located a car and needed a deposit to get the car there. I gave them $1500.00 which they debited right out of my account. I get a call from Gene on Monday saying come on in. I went there and he tried putting me in a black car. No deal yet...no numbers...no anything. Yet he told me to take the black car home to see if I like it. I told him again..I wanted white. I asked him what happened to the white one they located...he said it's coming. I said I would bring the car back the next night in hopes for a white one. I also had other sales people there telling me why I don't want a white car. I currently drive a white mercedes. I wanted white...made that very clear. I brought the car back the next day and watched them deliver a white one to another woman. I was very upset. I was ready to walk out. They tried talking me into a silver one. I almost went for it until I saw it was all damaged on the trunk. Gene said so what we will put it in the body shop. I said if you think I am taking a car that needs to go in the body shop before it leaves the lot, you're crazy. He said he was done with me. Ernesto went to speak with him, they then offered me a red SX and claimed they would eat the cost. I again said NO...I want a white one. They still were holding my deposit of $1500 for the white one they supposedly located for me. I then said give me my money back. That is when they pretended to try to locate me a vehicle. I asked them over and over again to be honest with me. I was in tear in the showroom. They said they had a credit appoval for 30 days and they would find me a white one. They next day I located a white one at Burlington Kia. Gene told me they were screwing with me. I told him I was going to see it. He said and I quote...they are gonna eff you (using the actual word). Well he was right, they did eff me. I left there also and when I called Gene back to see if he could still find me a white one. He said I am done with you, I washed my hands of it. I found out from Burlington Kia that Sansone shotgunned my deal...whatever that means. Sansone claims on their website for a 48 hour money back guarantee. They had my money for almost a week and I only got it back because I disputed it with the bank, who gave me a temporary credit. Sansone lied to me from the beginning. They never showed me a deal, told me they had two approvals which they never discussed. They tried putting me in everything from an lx to an sx (none of them white). Gene was disgusting with his foul language in front of my 17 year old daughter and my last conversation with him was him telling me I told you they would eff you and now I'm done with you. Go somewhere else. Knowing full well that I couldn't because he sabotaged the banks against me. I loved Ernesto and Nicole and really wish Ernesto was working somewhere else that I could have bought a car from him. He seems very honest and upfront. I had no issues with him at all. More

All my communication was via the internet with Chris,he initially came off as a smart alek. we got past that and he apologized. I told him I was going to see a different dealer he asked me to let him know initially came off as a smart alek. we got past that and he apologized. I told him I was going to see a different dealer he asked me to let him know how I made out. I got a terrific deal at Freehold Kia and told him,he once again showed his true colors by telling me maybe he should have lied to me also???? and he was too transparent.and the the price I got was exactly what he offered! "NOT TRUE" I asked him for a price for the Optima EX and never got one. That is why I went to Freehold Kia. More