Extremely disappointing experience with Difeo Kia
I - Joseph s
Extremely disappointing experience with Difeo Kia
I leased a Kia Carnival from Difeo Kia in July 2025. At the time of the lease, I was given a VIN number so I could obtain insurance and complete the registration. After driving the vehicle approximately 800 miles, I discovered that the vehicle I had actually been driving had a different VIN number. Apparently, Difeo Kia had two nearly identical vehicles and gave me the VIN for the wrong one. As a result, there was a period where the vehicle I was driving was not properly insured or registered under the correct VIN.
Unfortunately, that was only the beginning of the problems.
In December 2025, I discovered that Difeo Kia had apparently pulled my credit without my authorization and that a new lease agreement had been created without my authorization. For a period of time, I had two accounts showing balances that I did not owe. The original lease itself was also associated with the incorrect VIN.
Resolving the situation required approximately 23 hours on the phone with Kia Finance. Thankfully, I was eventually able to get the issues corrected, but the amount of time and effort required was completely unacceptable. What made the experience even more frustrating was that Difeo Kia did not return my phone calls when I was trying to get these issues resolved.
Mistakes can happen, but giving a customer the wrong vehicle VIN, creating additional credit/lease issues, and then failing to respond when the customer is trying to resolve the problem is extremely concerning.
I would strongly recommend that anyone considering leasing or purchasing from Difeo Kia carefully verify the VIN on the actual vehicle against every document before leaving the dealership, and closely monitor their credit afterward.
Overall, this was an extremely frustrating experience and one I would not want another customer to go through.
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