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Sansone Nissan

Avenel, NJ

4.3
567 Reviews

100 U.S. 1

Avenel, NJ

07001

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567 Reviews of Sansone Nissan

September 06, 2023

Sansone always delivers best in class service. I won’t go anywhere else! They have customers for life. More

by Liz.gabriele.11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Alonso, Amelia Byrnes, Tom Henry, Richard Mohammed
August 25, 2023

Very nice; honest about service needed. Gave me estimate before any work was done. Did research for me on a part I need. More

by Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer, Service Manager
July 11, 2023

I was very happy with the service. Kevin was very helpful I was very satisfied. More

by Lturner855
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
June 18, 2023

Nissan service is excellent every time I have my car serviced. Nice people, nice waiting area More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmer from service dept., Anthony Volpe
June 06, 2023

He was very nice to our expectations he try the to work it out and to the best and he did. Thank you More

by chello123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
USA Abudalal
June 02, 2023

There are so many things wrong I'm not sure where to start. On a trip back from Florida I noticed that I was leaking air in my driver's side front tire. The car by the way is a new Nissan Rogue with More

by ltzaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service rep
Jun 08, 2023 -

Sansone Nissan responded

Thank you for bringing your recent experience at our dealership to our attention. We apologize for any inconvenience and frustration caused during the tire replacement process for your Nissan Rogue. Our expert technicians strive to provide the best possible service and ensure our customers are happy and satisfied with their experience. We appreciate your feedback and will look into this matter further to ensure we can improve our services for you and our future customers. In the meantime, we would like to address your questions and concerns promptly. At your earliest leisure, please contact our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com to discuss this in more detail. We hope to hear back from you soon and have the opportunity to reach a resolution.

Jun 09, 2023 -

ltzaz responded

I received your message to respond but I have already given you all the details. As you already stated, you should look into this matter further in an attempt to reach a fair resolution for your customer.

June 01, 2023

Car was taken in right away while I waited for it, it was serviced in a timely matter More

by socfoward2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Dubin
May 26, 2023

Great costumer service. Timely appointment. I will use this dealer for future service needs. Also convenient location. More

by Mtanyah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who I worked with
May 23, 2023

Great, very friendly nice and knowledgeable. They are willing to go the extra mile to get you what you want. If they tell you your good, then believe them. I was very pleased with my visit and p More

by trycique
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul, Nick, Kevin, Emmanuel, Esperanza.
May 23, 2023

Terrible. Horrible service!! Misdiagnosed my issue. Service manager Nora rude!! Will never return there ever More

by Maynfritz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nora service manager
May 25, 2023 -

Sansone Nissan responded

Thank you for bringing this to our attention. We sincerely apologize for the less-than-5-star experience you had while servicing your vehicle with us. Please know what you described is not something we would ever intend for our customers, and we would like to speak with you directly to learn more about what happened. Please contact our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com at your earliest convenience to discuss this further. We appreciate your business and hope you'll give us another chance.

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