Back

Santa Cruz Toyota - Service Center

Capitola, CA

4.2
114 Reviews

114 Reviews of Santa Cruz Toyota - Service Center

Sort by
May 10, 2025

Everything they did was great. From beginning to end. You resolved the problem with our car in an expedient manner. More

by Joelfran
Recommend Dealer
Yes
Employees Worked With
Lea was the service advisor.
May 10, 2025

It was fine. As expected. Everything went as expected. The communication was as expected. All good. More

by thedeloras4
Recommend Dealer
Yes
Employees Worked With
Mark Manuel
May 10, 2025

Got in and out in a few hours. Why a minimum for the remarks? Weird More

by yznaga
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
May 10, 2025

I always get good service in the service dept. only one time the wait was way too long More

by boundses
Recommend Dealer
Yes
May 10, 2025

Last visit was to buy a new car. Salesman I worked with was friendly, helpful, not pushy. I’ve had good luck with their service dept also More

by ericacrawford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Casillas
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2025

Outstanding customer service and employee who checked in and out was fantastic and helpful. Thanks More

by pattibubb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
May 09, 2025

I felt that in every way, the service was as good as it could be. My adviser was very upfront, which I appreciated, and definitely kept on my case, the clean up and repair needed because of the rodent dam More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle (my adviser); Hector Anthony (my shuttle car driver)
May 09, 2025

Great service. Great communication. Quick and efficient. That’s why I keep coming back. Thank you. More

by SCNurseSarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 08, 2025

Good service, friendly service rep. Got a ride promptly after car drop off. I liked the test with photos of my dirty air filters and got them changed also More

by Lmercie63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Jacob
May 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for sharing this with us! We appreciate your business and look forward to your next visit!

May 08, 2025

Quick and professional Quick, professional, and got me on my way way quicker than expected More

by leo1395
Recommend Dealer
Yes
May 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review! It was a pleasure having you here and our team hopes to see you again!

1
...