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Santa Cruz Toyota - Service Center

Capitola, CA

4.3
238 Reviews

238 Reviews of Santa Cruz Toyota - Service Center

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May 09, 2025

I felt that in every way, the service was as good as it could be. My adviser was very upfront, which I appreciated, and definitely kept on my case, the clean up and repair needed because of the rodent dam More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle (my adviser); Hector Anthony (my shuttle car driver)
May 12, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review, Elizabeth! Our team enjoyed working with you, and we are here for any future needs, see you next time!

May 09, 2025

Great service. Great communication. Quick and efficient. That’s why I keep coming back. Thank you. More

by SCNurseSarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 12, 2025 -

Santa Cruz Toyota responded

We appreciate the 5-stars and your business. Come on back to see us!

May 08, 2025

Quick & easy Advisor was friendly, knowledgeable and quick. Clearly explained all that was being done during the service. More

by akriddle
Recommend Dealer
Yes
Employees Worked With
Mike?
May 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! We will see you next time!

May 08, 2025

Good service, friendly service rep. Got a ride promptly after car drop off. I liked the test with photos of my dirty air filters and got them changed also More

by Lmercie63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter Jacob
May 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for sharing this with us! We appreciate your business and look forward to your next visit!

May 08, 2025

I feel good about having my car serviced by Toyota mechanics. On my last visit, I was somewhat appalled by what a “minor service” costs! Further (with respect to the many friendly, gregarious employee More

by jeffhund0452
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
May 09, 2025 -

Santa Cruz Toyota responded

We appreciate the feedback and your business. Our team hopes to see you again!

May 08, 2025

Quick and professional Quick, professional, and got me on my way way quicker than expected More

by leo1395
Recommend Dealer
Yes
May 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review! It was a pleasure having you here and our team hopes to see you again!

May 07, 2025

It should not take three and a half (3. 50) hours to get an oil change and tire rotation More

by srpapagni2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
May 07, 2025

The care I received was prompt, professional and courteous. The waiting area is clean, and i greatly appreciate that water and coffee is provided. More

by slvbeachhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mark
May 08, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! It was such a pleasure working with you and our team wishes you all the best. See you next time!

May 07, 2025

Bought 2 vehicles in the last year. Also used service department multiple times over that timeframe More

by zmc140
Recommend Dealer
Yes
Employees Worked With
Phil
May 08, 2025 -

Santa Cruz Toyota responded

Thank you for sharing this! Our team appreciates your loyalty and we look forward to your next visit with us!

May 06, 2025

As always, I’m let down. Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows w More

by Jgranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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