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227 Reviews of Santa Cruz Toyota - Service Center
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May 06, 2025
Superb Knowledgeable service! Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful t Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful to have Santa Cruz Toyota as my car repair service!!! More
by Scarroll.5385
Verified CustomerEmployees Worked With
Mike Norton
May 06, 2025
I took my car in for a service appointment at 8:30 am and I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 pm. It would have been nice to get a heads up it that was a busy day and that it was going to take that long. More
by ehdz81
May 06, 2025
I went in because my dash told me I needed maintenance. Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned a third time to find out it was a different type of alert. Toyota needed to order a part. Made an appointment for 2 days ahead. Arrived for visit #4 and was told the part had not come in! I didn't get a phone call or text to tell me. I arranged my whole work day to be.able to drop off the car. Not happy. More
by afbis
May 06, 2025
Kind, thorough, and everyone communicated clearly Kind, thorough, and everyone communicated clearly. When I called for a stats update I recieved a call back within 15 minutes stating my car was ready. thorough, and everyone communicated clearly. When I called for a stats update I recieved a call back within 15 minutes stating my car was ready. More
by kdmoore0
May 05, 2025
Although it took a while for the part I needed to come in, I was very pleased with the speed of service once it arrived. I was able to easily schedule my service, had good communication with everyone I ta in, I was very pleased with the speed of service once it arrived. I was able to easily schedule my service, had good communication with everyone I talked with, and I picked up my car at a convenient time. More
by sarivray
Employees Worked With
Pablo
