227 Reviews of Santa Cruz Toyota - Service Center
Superb Knowledgeable service! Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful t Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful to have Santa Cruz Toyota as my car repair service!!! More
I took my car in for a service appointment at 8:30 am and I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 pm. It would have been nice to get a heads up it that was a busy day and that it was going to take that long. More
I went in because my dash told me I needed maintenance. Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned a third time to find out it was a different type of alert. Toyota needed to order a part. Made an appointment for 2 days ahead. Arrived for visit #4 and was told the part had not come in! I didn't get a phone call or text to tell me. I arranged my whole work day to be.able to drop off the car. Not happy. More
Kind, thorough, and everyone communicated clearly Kind, thorough, and everyone communicated clearly. When I called for a stats update I recieved a call back within 15 minutes stating my car was ready. thorough, and everyone communicated clearly. When I called for a stats update I recieved a call back within 15 minutes stating my car was ready. More
Although it took a while for the part I needed to come in, I was very pleased with the speed of service once it arrived. I was able to easily schedule my service, had good communication with everyone I ta in, I was very pleased with the speed of service once it arrived. I was able to easily schedule my service, had good communication with everyone I talked with, and I picked up my car at a convenient time. More