Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
231 Reviews of Santa Cruz Toyota - Service Center
Sort by
May 07, 2025
The care I received was prompt, professional and courteous. The waiting area is clean, and i greatly appreciate that water and coffee is provided. courteous. The waiting area is clean, and i greatly appreciate that water and coffee is provided. More
by slvbeachhouse
Verified CustomerEmployees Worked With
mark
May 06, 2025
As always, I’m let down. Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows w Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows would all drop down when she held the unlock button. I had to teach the tech how to use the tech stream to do it. Waiting almost an hour for a simple request to be completed More
by Jgranda
Employees Worked With
May 06, 2025
Professional. Courteous. Helpful. I like the tea coffee bar for those of us that had to wait 2-3 hours. Courteous. Helpful. I like the tea coffee bar for those of us that had to wait 2-3 hours. More
by Hoffman-j
Employees Worked With
May 06, 2025
Superb Knowledgeable service! Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful t Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful to have Santa Cruz Toyota as my car repair service!!! More
by Scarroll.5385
Employees Worked With
Mike Norton
May 06, 2025
I took my car in for a service appointment at 8:30 am and I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 pm. It would have been nice to get a heads up it that was a busy day and that it was going to take that long. More
by ehdz81
May 06, 2025
I went in because my dash told me I needed maintenance. Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned a third time to find out it was a different type of alert. Toyota needed to order a part. Made an appointment for 2 days ahead. Arrived for visit #4 and was told the part had not come in! I didn't get a phone call or text to tell me. I arranged my whole work day to be.able to drop off the car. Not happy. More
by afbis
