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Santa Cruz Toyota - Service Center

Capitola, CA

4.2
227 Reviews

227 Reviews of Santa Cruz Toyota - Service Center

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May 06, 2025

Superb Knowledgeable service! Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful t More

by Scarroll.5385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Norton
May 07, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and your business! Our team is here for any future needs, come back to se us!

May 06, 2025

The experience was good. The car was serviced and ready to go in 2/1/2 hrs. More

by annbilson13
Recommend Dealer
Yes
Employees Worked With
Don't remember.
May 07, 2025 -

Santa Cruz Toyota responded

Thank you for taking the time to share this. Our team hopes to have the chance to work with you again!

May 06, 2025

I took my car in for a service appointment at 8:30 am and I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 More

by ehdz81
Recommend Dealer
Yes
May 07, 2025 -

Santa Cruz Toyota responded

Thank you for sharing this and providing feedback on your visit. It was a pleasure working with you, and we are here for any future needs!

May 06, 2025

I went in because my dash told me I needed maintenance. Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned More

by afbis
Recommend Dealer
No
May 06, 2025

They truly take care of you and show appreciation for your business That's why we keep coming back More

by strawhatpizzawats
Recommend Dealer
Yes
Employees Worked With
Pablo
May 07, 2025 -

Santa Cruz Toyota responded

Thank you so much! We enjoyed having you here and look forward to your next visit!

May 06, 2025

Efficiently quick. These surveys are becoming a... nuisance, need I say more? Plus three words. More

by dddc1947
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
May 07, 2025 -

Santa Cruz Toyota responded

Thank you for the 5-stars! See you next time.

May 06, 2025

Kind, thorough, and everyone communicated clearly Kind, thorough, and everyone communicated clearly. When I called for a stats update I recieved a call back within 15 minutes stating my car was ready. More

by kdmoore0
Recommend Dealer
Yes
May 07, 2025 -

Santa Cruz Toyota responded

We appreciate the great review and your business! Thank you for choosing Santa Cruz Toyota, see you next time!

May 05, 2025

I waited a very long time for my tire change, from 9 am to 5 pm, and I never got a definite time that my car would be done More

by deannafadavi
Recommend Dealer
No
May 06, 2025 -

Santa Cruz Toyota responded

Thank you for sharing this with us, we appreciate the feedback and hope to have the chance to work with you again in the future.

May 05, 2025

Although it took a while for the part I needed to come in, I was very pleased with the speed of service once it arrived. I was able to easily schedule my service, had good communication with everyone I ta More

by sarivray
Recommend Dealer
Yes
Employees Worked With
Pablo
May 06, 2025 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this with us! Our team enjoyed having you here, and we wish you all the best!

May 05, 2025

Ok Car drivers were efficient and very polite. Car was finished at the time I was promised More

by clewis48
Recommend Dealer
Yes
May 06, 2025 -

Santa Cruz Toyota responded

We appreciate your business and hope to work with you again!

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