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Santa Cruz Toyota - Service Center

Capitola, CA

4.3
257 Reviews

257 Reviews of Santa Cruz Toyota - Service Center

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May 14, 2025

Hunter, Mark and all staff members I have had the pleasure of working with are fantastic. Great Job Guys. Thank you. More

by Gsmurf831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team truly enjoyed having you here, and we wish you many happy miles!

May 14, 2025

Mike was super welcoming and helpful during my visit. The bummer was the shuttle service was messed up and rides changed and cancelled that it took me 2 hours to get back to the dealership after I was to More

by erinlewis61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mille Norton
May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this and providing feedback on your visit, our team is always looking to improve. We appreciate your business and hope to have the chance to work with you again!

May 14, 2025

Pablo Garcia was great. Professional, fair and good communication. My truck needed additional work and Pablo made it less painful More

by jerrymckeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
May 15, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! Our team is here for any future needs and we hope to see you again.

May 14, 2025

Service. was sloppy. I had to return the next day to have the mess they created cleaned up. More

by declined3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim
May 16, 2025 -

Santa Cruz Toyota responded

We are sorry to hear that you were less than satisfied with you experience and our team would like to speak with you to address any concerns.- - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 13, 2025

Recommended unnecessary service, plus would have charged me more for less. Will not be returning More

by fms070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
May 13, 2025

I had an outstanding experience getting an oil change! The service was fast, efficient, and incredibly professional. The staff was friendly and made sure I understood everything about my vehicle’s mainten More

by Felix Anthony Vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Santa Cruz Toyota responded

Thank you for your business and recommendation, Felix! It was wonderful working with you. Come back to see us!

May 13, 2025

I have every confidence in the servicing of my car by this Toyota service department. In every way, they make the customer feel listened to and that their problem will be addressed. More

by Elizabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle, Hector
May 14, 2025 -

Santa Cruz Toyota responded

Thank you so much for sharing this with us, Elizabeth! It was a pleasure working with you and we hope to see you again.

May 13, 2025

Everything was great from Simon to Chris to Richard very professional very courteous and extremely great experience would definitely go back for my next vehicle More

by jknapp587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Simon
May 14, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and your business! Our team is here for any future needs.

May 13, 2025

The service was prompt, helpful, and easy. The amount of time to perform the service was correctly quoted. More

by declined3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 14, 2025 -

Santa Cruz Toyota responded

Thank you so much for the 5-stars and your business! See you next time!

May 13, 2025

Chris was great! They were all very accommodating and sooo friendly. Very comforting as a first time car buyer! Thank you guys!! More

by pereiraalynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Santa Cruz Toyota responded

Thank you for taking the time to share this! Our team enjoyed working with you, and we wish you many happy miles. We hope to see you again!

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