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This rating includes all service center reviews, with more weight given to recent reviews.
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241 Reviews of Santa Cruz Toyota - Service Center
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June 10, 2025
They are always so polite and services my car in a timely matter, they keep informed of what needs to be done & when. matter, they keep informed of what needs to be done & when. More
by none24
Verified Customer
June 10, 2025
We have been going here @ Toyota since we purchase our car, And they do the best services. Having their shuttle ride is a + while waiting for the car to be serviced. They are dependably for the services. car, And they do the best services. Having their shuttle ride is a + while waiting for the car to be serviced. They are dependably for the services. More
by xmkamaux
June 10, 2025
Very quick Only necessary maintenance Good service in waiting room But I wanted car wash waiting room But I wanted car wash More
by kirkmase
June 10, 2025
Staff are courteous and knowledgeable. Explains what needs to be done. Always brings my car for its maintainable. Loves your complimentary treats all the time!!🤗 Explains what needs to be done. Always brings my car for its maintainable. Loves your complimentary treats all the time!!🤗 More
by Oalcaraz
Employees Worked With
Other Employees :
Jacob was the person who took care of me on arrival. Can't remember the associate that I spoke with at parts to order my broken visor. Visor arrived as promised and installed when I brought my car for service.
June 09, 2025
I think they’re great; professional, competent, welcoming, friendly, and often complete the work on my car in half the time. welcoming, friendly, and often complete the work on my car in half the time. More
by annlopez7
June 09, 2025
Easy to make the appointment. I liked the people that I dealt and the very cordial shuttle driver I liked the people that I dealt and the very cordial shuttle driver More
by kell
Employees Worked With
June 08, 2025
Did not really explain to me what was wrong with the part that was replaced it was unlikely for it to break considering the milage wasn’t that much and I asked to take the old parts with me but they didn’t p that was replaced it was unlikely for it to break considering the milage wasn’t that much and I asked to take the old parts with me but they didn’t put it in the car so i was wondering if it was really broken or if it was just the connection of the electrical and they inserted a wire on my key fab probably to hang it and scratched and opened the side of the key fab a bit. He wasn’t really helpful and ignored my instructions. More
by Ian
Employees Worked With
Mark maciel
June 07, 2025
Mark Schultz will keep me coming back! Great guy! Down to earth and doesn't try to push things on you! Exceptional service! Doesn't treat you like a customer, but as a person! Great guy! Down to earth and doesn't try to push things on you! Exceptional service! Doesn't treat you like a customer, but as a person! More
by N8colgan
Employees Worked With
Service department
