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Santa Cruz Toyota - Service Center

Capitola, CA

4.3
424 Reviews

424 Reviews of Santa Cruz Toyota - Service Center

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July 23, 2025

This dealership has always serviced our Toyota Camry quickly and professionally. The service personnel has always kept us updated on progress and timely completed work as promised. Thanks also for takin More

by gkidzshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and drivers
Jul 24, 2025 -

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us! Our team enjoyed working with you and we are always here to help!

July 22, 2025

My mechanic Drew was great! Very helpful, honest, and professional during my service process at Santa Cruz Toyota. More

by falkkaili
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Kilik
Jul 23, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! Our team is here for any future needs.

July 22, 2025

I came unexpectedly to this service center after being advised by AAA to have my battery checked. Even though I did not have an appointment, the service representative was able to check out the battery an More

by nancyhenares
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jul 23, 2025 -

Santa Cruz Toyota responded

We appreciate the great review and your business. Our team hopes to see you again!

July 22, 2025

Santa Cruz Toyota consistently provides the best sales and service experience of any dealership I’ve ever worked with. More

by dustin.albertson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Santa Cruz Toyota responded

Thank you so much! It was wonderful working with you and we hope to see you again.

July 22, 2025

Approxamenly 20 minutes befour closing I arrived I spoke to a man in charge of repairing. My battery needed replaced asap because it had just died out of the blue and it was time to be replaced..—Also I ne More

by skw3639@charter .net
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man in charge of of car repairs
Jul 23, 2025 -

Santa Cruz Toyota responded

Thank you so much for taking the time to share this with us! It was a pleasure working with you, and our team is here for any future needs. See you next time!

July 22, 2025

Mr. Maciel was so knowledgeable and efficient with our time and concerns. He was friendly and professional. More

by Anna S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Maciel
Jul 23, 2025 -

Santa Cruz Toyota responded

Thank you so much, Anna! Come on back to see us.

July 20, 2025

Courteous; efficient, and they don’t make you pay for unnecessary work! Very highly recommended! More

by Grantdavidadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry in the Service Dept
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you for the great review and recommendation! See you next time.

July 19, 2025

Good customer service but way too expensive. I won’t come back you tried to charge me $1300 for a tune up - ridiculous More

by carenalot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mikkel
July 19, 2025

Was quoted $150 was $500 you said Ineeded 4 tires/Ineeded 2.no integrity. Rip More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Inspection
July 19, 2025

Quick easy prepaid plan made it simple with no hassle friendly service provider .. no pressure More

by beverly.jarvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you for the 5-stars and your business! Come on back to see us.

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