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Santa Cruz Toyota - Service Center

Capitola, CA

4.3
424 Reviews

425 Reviews of Santa Cruz Toyota - Service Center

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July 19, 2025

Quick easy prepaid plan made it simple with no hassle friendly service provider .. no pressure More

by beverly.jarvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you for the 5-stars and your business! Come on back to see us.

July 19, 2025

Josh and the team in the service center provided good communication and addressed our concerns with our vehicle. Our Highlander has over 200K miles and is still going strong. More

by Aimee E
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you so much for sharing, always here to help!

July 19, 2025

Answered all my questions and explained my options very helpful. Also made suggestions on why I would choose each option More

by jeffbaker2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you for the 5-stars and your business!

July 18, 2025

The service was good and I was informed of other necessary work that needed to be done. More

by declined3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you for the review! Come on back to see us.

July 18, 2025

The person who assisted me was very helpful and accomplished more than I initially came for. More

by manev2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repairs, excellent
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! See you next time.

July 18, 2025

The staff service was great. But for having an appointment for an oil change it did take a long time. More

by Angie Torrecillas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maciel
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you for the feedback. Our team hopes to work with you again!

July 18, 2025

Sakes team provided good service. Service department goes beyond and Taking care of their customer, the right way. Thank you. More

by TuDo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you for the great review! Come back to see us!

July 18, 2025

Always friendly, excellent customer service explained everything thoroughly will definitely recommend to family and friends More

by guille_silva81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you for the great review and recommendation! See you next time!

July 18, 2025

Excellent Service all around. Teamwork prevails. Please consider taking your Toyota there, They make the vehicles, you can't gpo wrong. More

by C.REILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike and Michel
Jul 20, 2025 -

Santa Cruz Toyota responded

Thank you so much for sharing this! We hope to see you again.

July 18, 2025

Jerry My service advisor that scheduled the date Took the day off on my appointment Had Jim help me only to find out my car had glass all over the dashboard Car didn’t get washed before hand so they More

by andrealeonrdh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Giselle Aviles